PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Sears

Lowes and Sears Overview

Total reviews
5001
6192
Company responses
3
894
Issues resolved
50
39

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6192 reviews. It is 1191 reviews more than Lowes received since Jul 6, 2007. Sears responds to reviews and communicates with its consumers more often than Lowes. Sears customer service team contacts its customers via PissedConsumer.com in 14 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Sears customer service.

Lowes and Sears Consumer Ratings

Rank
61 out of 483 in Supermarkets and Malls category
66 out of 483 in Supermarkets and Malls category
Customer service
No votes
74 in category
Staff
No votes
67 in category
Product or Service Quality
No votes
69 in category

According to consumer ratings and reviews, Lowes ranks 5 points higher in the Supermarkets and Malls category than Sears.

Lowes and Sears Rating Details

Customer service
No votes
1.2 (1794 reviews)
Reviewer's quote

...When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility...

PissedConsumer1768181

...And their customer service was so horrible through it all. Well now 4 months later, the refrigerator is not working again. And it's the same problem...

PissedConsumer1773983
Staff
No votes
1.5 (1415 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O
Product or Service Quality
No votes
1.6 (1431 reviews)
Reviewer's quote

Don't waste your tie on their in-store pick up service. Ordered items (all in stock at my local store) to be picked up nest day. Called next day at 12:00 was told they were pulling my items right then and would send me an email when to pick up...

sherry p

Customer service was absolutely no help. All I knew is that they said THEY canceled my layaway because the item ran out of stock! Nobody called me ahead of time and offered any resolution to the problem, they just canceled my way away and did not even tell me. Meanwhile, I have food slowly rotting...

Christy F

Lowes and Sears Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Delivery experience
  • Customer service

Lowes and Sears Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Lowes and Sears Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Lowes and Sears Latest Reviews

Recent published reviews

They built a deck for us in 2017 and now the railings are sagging and the
nails are popping out. This was a TREX deck and...

Read all 5001 reviews
1.5

I am very angry with Sears! I used to have confidence with the company. No more. I had a refrigerator on layaway for...

Read all 6192 reviews

Lowes and Sears Products and Services

Most reviewed product and services
  • Lowes Customer Care (486 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (299 reviews)
  • Sears Repair (508 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (462 reviews)