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Lowes

Supermarkets and Malls
  • 34 ISSUES RESOLVED
  • 3920 TOTAL REVIEWS
  • $2.5M CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
2.0
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product 10
  • Price 8
  • Would rate zero stars if i could 6
  • Location 6
  • Friendliness of staff 6

Customers don't like

  • Customer service90
  • Customer service received30
  • Service12
  • Lack of response10
  • How they have handled this situation7
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Sears

Supermarkets and Malls
  • 28 ISSUES RESOLVED
  • 5197 TOTAL REVIEWS
  • $2.6M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.0
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Price 20
  • I will like it when they are out of business 11
  • Product 9
  • Nightmare 6
  • Warranty 5

Customers don't like

  • Poor customer service166
  • Delivery experience27
  • Service18
  • Home delivery16
  • Whole process9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1480217

Number 1 reason: Lowe's is only 2 miles MAX from my house while Sears is around 25 miles away. Number 2: Sales staff has always seemed to quickly give me attention when asked. Number 3: The sales staff had NEVER acted like my being there was annoying them like the recent experience at Sears in Anderson S.C.

Anonymous
#1479702

Lowe's always finds a way to make it right. Sears always finds a way to make it wrong.

Anonymous
#1186081

Lowe's is fabulous and we now buy all our appliances there. They have great customer service and excellent prices.

I would give Sears an F and Lowe's an A because there is no comparison. Shop at Lowe's and skip Sears forever.

Anonymous
to lablovingmom #1377294

I fully agree with you! Another big F to Sears.

My worse experience ever. They display one year old mattresses make you love it and never tell you "hey, this is not how this type of mattress is in real".

Instead, they force you to sleep on it completely for a month ignoring you telling them that what they delivered to you is not even close to what you tried in the store!!!! So, oh yes, a big deserved F to those cheaters!!!