PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Sears

Lowes and Sears Overview

Total reviews 5835 6471
Company responses 3 871
Issues resolved 60 41

Lowes and Sears Consumer Ratings

Rank
75 out of 333 in Supermarkets and Malls category
83 out of 333 in Supermarkets and Malls category
Customer service
79 in category
90 in category
Product or Service Quality
74 in category
87 in category
Website
51 in category
78 in category
Price Affordability
63 in category
81 in category

Lowes and Sears Rating Details

Customer service
1.4 (2245 reviews)
1.2 (1931 reviews)
Reviewer's quote

...We were given the customer service number was that they would be the ones to reverse the policy. We speaking with customer who was also rude would Not do anything. We are long time customer and after this incident we never shop in your stores...

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...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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Product or Service Quality
1.9 (1762 reviews)
1.5 (1550 reviews)
Reviewer's quote

Lowes does not honour Service or Extends Plan Lowes provides a phone number that links to NOTHINGS. Lowes does honour the Entended Plans or Service..

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...This is the worst service and product..

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Website
2.4 (1720 reviews)
1.8 (1485 reviews)
Reviewer's quote

Your website shows 4 in stock at all locations of item Flex Seal Paste 48oz. White. After an assoc...

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...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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Price Affordability
2.6 (1658 reviews)
2.2 (1316 reviews)
Reviewer's quote

...With the 30% discount off of filters and if we make no claims, we get 30% of the initial purchase price of the EPP back...

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How can a repair company be in business well that's probably one of the reasons they're going out of business as to they cannot give a customer a price per hour they can only charge $139 to go out to your house to tell you what's wrong which we already know what's wrong we just need to get it fixed...

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Lowes and Sears Pros and Cons

Pros
  • Location
  • Product
  • Price
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Delivery experience
  • Service

Lowes and Sears Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Lowes and Sears Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Lowes and Sears Latest Reviews

Recent published reviews
No votes

There should of been some refund on the 150.00 charge for nothing.

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No votes

We ordered a new Kenmore refrigerator and had it delivered and installed by a technician Friday, September 25. Today is...

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No votes

We are furious at your Fairview Height Illinois store. We have spent thousands with your company. We order our...

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No votes

Refund on my monies for repairs on my fridge that were not done

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Lowes and Sears Products and Services

Most reviewed product and services
  • Lowes Customer Care (553 reviews)
  • Lowes Delivery Service (371 reviews)
  • Lowes Manager (308 reviews)
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (473 reviews)