PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Sears

Lowes and Sears Overview

Total reviews
4920
6098
Company responses
3
895
Issues resolved
49
38

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6098 reviews. It is 1178 reviews more than Lowes received since Jul 6, 2007. Sears responds to reviews and communicates with its consumers more often than Lowes. Sears customer service team contacts its customers via PissedConsumer.com in 15 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Sears customer service.

Lowes and Sears Consumer Ratings

Rank
62 out of 614 in Supermarkets and Malls category
67 out of 614 in Supermarkets and Malls category
Customer service
68 in category
75 in category
Staff
53 in category
67 in category
Product or Service Quality
62 in category
69 in category

According to consumer ratings and reviews, Lowes ranks 5 points higher in the Supermarkets and Malls category than Sears. People gave Lowes 1.4 stars for Customer service criterion in Supermarkets and Malls category and it is 41 points higher than the worst rated brand in this category. At the same time, Sears was rated 1.2 stars for Customer service criterion in this category and it is 34 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Lowes has a higher rating than Sears. Regarding Product or Service Quality criterion, consumers gave Lowes 1.9 stars and it is 56% worse than other in category. Sears however was rated 1.6 stars and it is 62% worse than other in category.

Lowes and Sears Rating Details

Customer service
1.4 (1712 reviews)
1.2 (1749 reviews)
Reviewer's quote

...Back to customer service. "We can't do anything if there is not an exact replacement. You will need to contact Kobalt directly" I did...

Shuaib

bottom was off it i used the chat with customer service and she sent me a return label to send back damaged one I thought they would just send me another to replace but NO you have to get a refund of money which takes 5 to 10 days to get back and order a new one and pay again I am on a budget so if...

Vanice
Staff
1.7 (1515 reviews)
1.5 (1377 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O
Product or Service Quality
1.9 (1332 reviews)
1.6 (1394 reviews)
Reviewer's quote

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google translation to get an answer with my Installers. They damage and unfinished job. Please find other options for your installation. I am telling you, the worst job experience.

Kingslee

I was in key west for vacation I was a little depress walking in the an asking for help didn't quite get the young ladies name but she had long blonde hair and walking like she was an important so I believe it was the back of the store and ask the young lady who had name tag her name was Grace she...

Fran W

Lowes and Sears Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Delivery experience
  • Customer service

Lowes and Sears Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Lowes and Sears Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Lowes and Sears Latest Reviews

Recent published reviews
1

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google...

Read all 4920 reviews
1

There's so much but 1st off was sent wrong item then 2 of the others from CHINA where apparently lost in..n the mail...

Read all 6098 reviews

Lowes and Sears Products and Services

Most reviewed product and services
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (336 reviews)
  • Lowes Manager (297 reviews)
  • Sears Repair (505 reviews)
  • Sears Delivery Service (475 reviews)
  • Sears Customer Care (449 reviews)