PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Lowes

Sears Home Services and Lowes Overview

Total reviews
2017
5694
Company responses
0
3
Issues resolved
7
58

Sears Home Services and Lowes Consumer Ratings

Rank
166 out of 920 in Household Services category
70 out of 332 in Supermarkets and Malls category
Customer service
113 in category
76 in category
Product or Service Quality
103 in category
72 in category
Warranty
76 in category
42 in category
Website
103 in category
50 in category

Sears Home Services and Lowes Rating Details

Customer service
1.1 (833 reviews)
1.4 (2153 reviews)
Reviewer's quote

...Call customer service and was told next available appt is 3 weeks away. I am going to cancel but I have 2k in credits that I will loose so I am having them send me the contract to review. My frustration is over the top at this point..

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...So I have to go Lowes and deal with their awful customer service. There is not one people who actually cares about their job. Maybe its not the best job but it does pay...

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Product or Service Quality
1.3 (672 reviews)
1.9 (1689 reviews)
Reviewer's quote

...I have been trying to get service. Every part replaced has failed and refrigerator problems have progressed from failed icemaker, as well as, it;s replacement, to replaced compressor and it's failure. No refrigerator since 27 July..

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...I went to the Customer Service desk and asked to speak with a manager. The manager did not want to speak to me. They sent the head cashier Stacy over to me...

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Warranty
1.3 (647 reviews)
2.1 (1401 reviews)
Reviewer's quote

...Under the terms of the warranty, they should be replacing our refrigerator. Instead, we're being billed for $480 for a fridge not fixed or replaced. They don't answer phone calls, and when they do, the connection is bad on their end...

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The Company did not respond to the email but did advise during a visit that they could take back the grill and provide a replacement or we could email the manufacturer under the warranty for the missing part. We have emailed the manufacturer for the missing part and are awaiting their response..

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Website
1.7 (586 reviews)
2.4 (1653 reviews)
Reviewer's quote

...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

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Your website shows 4 in stock at all locations of item Flex Seal Paste 48oz. White. After an assoc...

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Sears Home Services and Lowes Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Customer service
  • Customer service received
  • Service

Sears Home Services and Lowes Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Sears Home Services and Lowes Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Sears Home Services and Lowes Latest Reviews

Recent published reviews
1.4

My refrigerator broke in mid-May. Three times, a technician came to fix it. Each appointment was two to three weeks...

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3.8

The Company did not respond to the email but did advise during a visit that they could take back the grill and provide...

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1

They never showed up for 2 repair appointments. They were listed under A &;;;;;;;;;;;;;;;;; E repair service. Ive...

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3.2

I know all of you will say, they dont need your business. *** but I need their business. I live in a small racist town i...

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Sears Home Services and Lowes Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • Lowes Customer Care (539 reviews)
  • Lowes Delivery Service (364 reviews)
  • Lowes Manager (306 reviews)