Rural King vs Lowes: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Rural King

2.3

Lowes

2.0

Rural King

Lowes

Rural King and Lowes Overview

Total reviews

715

4989

Company responses

Issues resolved

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4989 reviews. It is 4274 reviews more than Rural King received since May 11, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lowes customer support team than with Rural King customer service.

Rural King and Lowes Consumer Ratings

Rank

42 out of 482 in Supermarkets and Malls category

61 out of 482 in Supermarkets and Malls category

Customer service

54 in category

68 in category

Website

41 in category

44 in category

Exchange, Refund and Cancellation Policy

36 in category

42 in category

According to consumer ratings and reviews, Rural King ranks 19 points higher in the Supermarkets and Malls category than Lowes. People gave Rural King 1.6 stars for Customer service criterion in Supermarkets and Malls category and it is 56 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 42 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rural King has a higher rating than Lowes. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rural King 2.2 stars and it is 67% greater than other in category. Lowes however was rated 2.1 stars and it is 62% greater than other in category.

Rural King and Lowes Rating Details

Customer service

1.6 (260 reviews)

1.4 (1746 reviews)

Reviewer's quote

has no ETA of shipment and we will have to cancel your order" I continued to try to contact customer service and finally got through to them on 1/6/2020. It apparently comes down to that RKGuns can't count, and even though I bought it when in stock, and the web site showed the item as in stock for...

Arda

Every time I deal with Lowes in Monroe Michigan, they get nothing right! It is the worse store for customer service. Today the sales associate tried to tell me they don't sell a certain brand. They did sell the brand, the associates need more training at Lowes inb Monroe Mi...

jeff g

Website

2.5 (240 reviews)

2.4 (1349 reviews)

Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

Lawrence S

AVAILABILITY ISSUE Prior to ordering the website listed the availability as 3-7 business days for all the items except for the dishwasher which was 11/26/2019. However on my order confirmation it stated 11/27/2019 for the dishwasher (which is fine) but 12/8/19 for the microwave, refrigerator and...

Courtney M

Exchange, Refund and Cancellation Policy

2.2 (228 reviews)

2.1 (1190 reviews)

Reviewer's quote

...I even had to bring it back twice in a week, so I asked that they exchange the saw and was told that they cant. I asked them to fix it and they had to wait days in order for the tech to get to it. I had brought it there On December 20th to fix one of the studs and on the 24 it was still not touched...

PissedConsumer1745542

I returned to Lowe's in person to get a full refund. I was condescended to, disrespected, insulted, shorted $300 on the return, and threatened to be removed from the store (after getting upset about the $300), and all this by the store manager, Joaquin. Today's visit also yielded disgusting and...

PissedConsumer1747220