PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rural King
Lowes

Rural King and Lowes Overview

Total reviews
701
4922
Company responses
0
3
Issues resolved
2
49

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4922 reviews. It is 4221 reviews more than Rural King received since May 11, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lowes customer support team than with Rural King customer service.

Rural King and Lowes Consumer Ratings

Rank
41 out of 614 in Supermarkets and Malls category
62 out of 614 in Supermarkets and Malls category
Customer service
55 in category
69 in category
Website
41 in category
45 in category
Exchange, Refund and Cancellation Policy
36 in category
41 in category

According to consumer ratings and reviews, Rural King ranks 21 points higher in the Supermarkets and Malls category than Lowes. People gave Rural King 1.6 stars for Customer service criterion in Supermarkets and Malls category and it is 55 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 41 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rural King has a higher rating than Lowes. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rural King 2.2 stars and it is 67% greater than other in category. Lowes however was rated 2.1 stars and it is 63% greater than other in category.

Rural King and Lowes Rating Details

Customer service
1.6 (258 reviews)
1.4 (1713 reviews)
Reviewer's quote

...Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry..

Tony T

assistant manager using profanity in front of a customer while chastising a cashier at checkout. justin the assistant manager was swearing at the cashier as i was checking out the other day and was using profanity..

PissedConsumer1729173
Website
2.5 (237 reviews)
2.4 (1321 reviews)
Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

Lawrence S

...Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response..

Giuseppina
Exchange, Refund and Cancellation Policy
2.2 (225 reviews)
2.1 (1164 reviews)
Reviewer's quote

...a debit card he said that it would have to be in store credit! Absolutely ridiculous!! We paid cash and they were still new with receipt !! They return policy says if you paid cash you get cash back. The store manager also told me that they don’t give refunds over &25, which I know for a fact is not...

Rino

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google translation to get an answer with my Installers. They damage and unfinished job. Please find other options for your installation. I am telling you, the worst job experience.

Kingslee

Rural King and Lowes Pros and Cons

Pros
  • Most employees
  • Undecided
  • Store overall
  • Product
  • Price
  • Location
Cons
  • Very rude
  • Fail to deliver
  • Customer service - very rude
  • Customer service
  • Customer service received
  • Service

Rural King and Lowes Most Positive Reviews

Top rated reviews
5

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Rural King and Lowes Most Critical Reviews

Lowest rated reviews
1

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Rural King and Lowes Latest Reviews

Recent published reviews

Cant get your schedule to work never worked for a company before that you have to fight to get your schedule when they...

Read all 701 reviews
2.4

I purchased a washer and dryer set at Lowes and requested delivery. The delivery date was set for December 8th. On...

Read all 4922 reviews

Rural King and Lowes Products and Services

Most reviewed product and services
  • Rural King Customer Care (105 reviews)
  • Rural King Manager (100 reviews)
  • Rural King Shipping Service (49 reviews)
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (336 reviews)
  • Lowes Manager (297 reviews)