Rural King vs Lowes: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Rural King

2.4

Lowes

2.1

Rural King

Lowes

Rural King and Lowes Overview

Total reviews

776

5496

Company responses

Issues resolved

Rural King and Lowes Consumer Ratings

Rank

41 out of 321 in Supermarkets and Malls category

67 out of 321 in Supermarkets and Malls category

Customer service

52 in category

74 in category

Website

43 in category

47 in category

Product or Service Quality

37 in category

68 in category

Exchange, Refund and Cancellation Policy

41 in category

46 in category

Rural King and Lowes Rating Details

Customer service

1.7 (284 reviews)

1.4 (2039 reviews)

Reviewer's quote

I have received no information from Rural King through their email customer service nor have I had any contact by phone, nor can I contact them by phone because they are not taking customer service calls. I simply want to know where my gun is and when it will be available so I can fill out the...

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No one ever came the following day, I called customer service who told me the manager from the store the purchase came from would have 24 hours to call me and fix the concern. It has been well past 24 hours, not call, no haul away and customer service has no good answer. I am so angry that I...

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Website

2.5 (262 reviews)

2.4 (1561 reviews)

Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

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...The website to track rebates has not been operational for months. The manager at my store hasnt a clue. ..

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Product or Service Quality

2.3 (249 reviews)

1.9 (1584 reviews)

Reviewer's quote

...Customer service never answered..

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Called my Kingston store where we spent $10,000 on appliances to find out how to get service on an extended warranty covered refrigerator. Spent over 30 minutes trying to get help. Called the store and reached the automated system...

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Exchange, Refund and Cancellation Policy

2.2 (248 reviews)

2.1 (1389 reviews)

Reviewer's quote

... had to deal with I buy my boots wolverines and my jeans Ariat M4 white stitching well I got to talking and grab a pair of M5 Ariat I took them back over to exchange and she embarrassed me in front of a dozen people and said we don’t do returns and walked out but also she told the assistant night manager not to exchange them either she has done this stupid crap to me at least 3 other times and I’...

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... was I went into the store on May 26th to find out what's going, and they told me the vendor had cancelled my order but took the money so Lowes didn't want to refund me because they would have to eat the cost. After arguing with the lady, she finally refunded my money in all 5's. Today, May 30th, I went back to the same Lowes to go ahead and buy a different one...

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Rural King and Lowes Pros and Cons

Pros

Most employees
Product selection
Have always enjoyed rural king store shopping

Location
Product
Price

Cons

Very rude
How they handle complaints
Fail to deliver

Customer service
Customer service received
Service

Rural King and Lowes Most Positive Reviews

Top rated reviews

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...

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ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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No review, I just find it strange that anybody can make up anything and post it here. What makes it worse is that I have...

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I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Rural King and Lowes Most Critical Reviews

Lowest rated reviews

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...

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Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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Brought a toy for Christmas grift it was broken to it back they did not have anymore would only return half of the...

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PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Rural King and Lowes Latest Reviews

Recent published reviews

No votes

Service and no return phone calls

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3.3

We bought our washer/dryer on 6/20/2020 only to be told that they do not keep them in stock at the store. All...

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No votes

Taking my 1 week old hisun 550 in for repair, and not getting a phone call back for 2 weeks now. Left messages and...

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Called my Kingston store where we spent $10,000 on appliances to find out how to get service on an extended warranty...

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Rural King and Lowes Products and Services

Most reviewed product and services

Rural King Customer Care (112 reviews)
Rural King Manager (101 reviews)
Rural King Shipping Service (53 reviews)

Lowes Customer Care (516 reviews)
Lowes Delivery Service (359 reviews)
Lowes Manager (304 reviews)

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