PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Rural King as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Rural King

Lowes and Rural King Overview

Total reviews
5663
784
Company responses
3
0
Issues resolved
58
2

Lowes and Rural King Consumer Ratings

Rank
70 out of 332 in Supermarkets and Malls category
59 out of 332 in Supermarkets and Malls category
Customer service
77 in category
56 in category
Product or Service Quality
71 in category
44 in category
Website
51 in category
46 in category
Price Affordability
60 in category
44 in category

Lowes and Rural King Rating Details

Customer service
1.4 (2129 reviews)
1.6 (289 reviews)
Reviewer's quote

...She attempted to get through to customer service only to be disconnected. I am a busy person and do not have hours to wait on the phone for assistance. I am beyond frustrated due to the time I have waisted and also due to the fact my mom cannot use her dryer...

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I asked to speak to the supervisor about the delay, match price, and poor all around customer service and she said they would call me. After 7 hours no supervisor had called so I started looking for alternative methods to escalate. I first called the corp office phone number and it rang for at...

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Product or Service Quality
1.9 (1671 reviews)
2.3 (254 reviews)
Reviewer's quote

...Aug 2, 2020 the Madison Heights, VA LOWES showed they had the product I needed...

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...Horrible customer service and terrible communication amongst staff. WOULD HAVE NEVER MADE A PURCHASE IF I KNEW THE COMPANY WAS LIKE THIS!!! The warranty was more like a death trap!!!..

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Website
2.4 (1635 reviews)
2.4 (266 reviews)
Reviewer's quote

...Even sending an email to the email address listed here and on customer care website, it is kicked back. There is literally no place to place a complaint. To whom this may concern: I purchased a refrigerator Order #: 701890098 and a dishwasher Order #: 701120668 from Lowes...

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...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

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Price Affordability
2.6 (1573 reviews)
2.9 (246 reviews)
Reviewer's quote

...The countertop was included in price quote but again I was told that I did not pay for them, and they were not included in the price. So they charged my Lowes Credit Card for the countertop. 8...

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Sold a pre owned carryon trailer as new at the wrong price , it was on sale and we didn't know. They ran a different sku number so we wouldn"t get sale price. Went to register and Chuck Peterson had whited out First owner and wrote over...

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Lowes and Rural King Pros and Cons

Pros
  • Location
  • Product
  • Price
  • Most employees
  • Undecided
  • Product selection
Cons
  • Customer service
  • Customer service received
  • Service
  • Very rude
  • How they handle complaints
  • Fail to deliver

Lowes and Rural King Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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5

No review, I just find it strange that anybody can make up anything and post it here. What makes it worse is that I have...

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Lowes and Rural King Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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1

Brought a toy for Christmas grift it was broken to it back they did not have anymore would only return half of the...

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Lowes and Rural King Latest Reviews

Recent published reviews
1

Why is it that you can work at a place like this when your batshit dumb and not know the products that are sold and...

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1.1

I purchase firearms every other month. Its my hobby for something new. I usually have them sent to ACE HARDWARE and I am...

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1

Lowes is a disaster. What happened are you under new management? My credit card was stolen and they will not allow me...

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No votes

I was on hold for 32 minutes and finally hung up! This is the most unprofessional phone line I have ever seen! Then,...

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Lowes and Rural King Products and Services

Most reviewed product and services
  • Lowes Customer Care (537 reviews)
  • Lowes Delivery Service (362 reviews)
  • Lowes Manager (306 reviews)
  • Rural King Customer Care (112 reviews)
  • Rural King Manager (101 reviews)
  • Rural King Shipping Service (53 reviews)