PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Northern Tool And Equipment as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Northern Tool And Equipment

Lowes and Northern Tool And Equipment Overview

Total reviews
4917
270
Company responses
3
0
Issues resolved
49
4

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4917 reviews. It is 4647 reviews more than Northern Tool And Equipment received since Jul 13, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Northern Tool And Equipment customer service.

Lowes and Northern Tool And Equipment Consumer Ratings

Rank
62 out of 614 in Supermarkets and Malls category
101 out of 1818 in Equipment category
Customer service
68 in category
102 in category
Staff
53 in category
79 in category
Product or Service Quality
62 in category
49 in category

Lowes and Northern Tool And Equipment Rating Details

Customer service
1.4 (1710 reviews)
1.4 (104 reviews)
Reviewer's quote

...I did get great customer service from kendrick mack in the store. Order # 398481599. Learned my lesson, lowes for small stuff only..

Andrea J

My air compressor went down, and I was at first relieved to discover that Northern Tool in nearby Arnold, MO, serviced compressors. I took my compressor to them and ante'd up the $35 diagnostic fee. Eight days later, I got a call from Tim, the technician. Tim informed me that he had spoken with the...

Thomas J
Staff
1.7 (1513 reviews)
1.9 (83 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

...The staff in the Lewisville, TX store would not even look at it..

PissedConsumer1090019
Product or Service Quality
1.9 (1329 reviews)
2.1 (79 reviews)
Reviewer's quote

...At 6:15 pm I called customer service and was told the driver was a little behind still but would be at my location soon. At 8 pm I call again and was told driver was on way to my location. This is ridiculous...

Christopher R

...Perhaps they knowingly sell defective product. ..

Scott S

Lowes and Northern Tool And Equipment Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Wide range of quality products
  • Variety
  • Wide variety of products
Cons
  • Customer service
  • Customer service received
  • Service
  • Customer service
  • Employee lack of concern
  • Shipping process

Lowes and Northern Tool And Equipment Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

Lowes and Northern Tool And Equipment Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

Lowes and Northern Tool And Equipment Latest Reviews

Recent published reviews
2.7

It seems like everytime i go to the alliance store i get we dont have it or we are out of stock.On my last visit i...

Read all 4917 reviews

When I received my new compressor It was damaged in transit. Called YRC freight they are to busy to take your call

Read all 270 reviews

Lowes and Northern Tool And Equipment Products and Services

Most reviewed product and services
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (336 reviews)
  • Lowes Manager (297 reviews)
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (32 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)