PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Menards
Lowes

Menards and Lowes Overview

Total reviews
2907
5680
Company responses
0
3
Issues resolved
15
58

Menards and Lowes Consumer Ratings

Rank
44 out of 332 in Supermarkets and Malls category
70 out of 332 in Supermarkets and Malls category
Customer service
49 in category
79 in category
Product or Service Quality
49 in category
74 in category
Website
49 in category
53 in category
Price Affordability
42 in category
61 in category

Menards and Lowes Rating Details

Customer service
1.7 (892 reviews)
1.4 (2144 reviews)
Reviewer's quote

...They just keep referring me to the other company and both of them are worthless from a customer service perspective. I just want what I'm owed. It's a rebate for Menards so I would have to spend it at that stupid store again anyway so I'm not really sure what there is to lose for them..

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I have contractors on stand by, cannot confirm if we start on time and no way of tracking delivery! Customer service is rude and won't help with status. Will never order contract material again ..

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Product or Service Quality
2.2 (744 reviews)
1.9 (1683 reviews)
Reviewer's quote

I went to the Menards in Glendale Heights, IL and received such outstanding service I had to mention it to someone. I needed deck boards for repair to our deck and these gentlemen went out of their way to fill the order I needed. I guess everyone is out of deck boards but they had just received a...

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...In addition, Lowes corporate has created a structure to insulate themselves from providing any customer service. You literally can't get anyone on the phone, especially at corporate. Based on the CEO's track record with JC Penney going out of business I can see Lowes is not far behind...

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Website
2.4 (732 reviews)
2.4 (1645 reviews)
Reviewer's quote

...Also, the Menards website says they have the items you are looking for, but when you get to the store the items have been out of stock for a long time. And, talk about waiting for anyone to help you in the store. Menards has changed drastically over the last year...

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...Instead, I repeatedly get the run around, even the website says my freezer is ready for delivery. I would really like the CEOs email address or phone number. I feel they should know how poorly the Abingdon office is running...

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Price Affordability
2.9 (717 reviews)
2.6 (1582 reviews)
Reviewer's quote

...The store had two boxes of the water guns and below each box was a price of $4. 99 each. The pricing was on white/blk numbers under each box...

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...The countertop was included in price quote but again I was told that I did not pay for them, and they were not included in the price. So they charged my Lowes Credit Card for the countertop. 8...

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Menards and Lowes Pros and Cons

Pros
  • Prices
  • Generally favorable shopping
  • Selection
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Rude manager
  • Response of local management
  • Customer service
  • Customer service received
  • Service

Menards and Lowes Most Positive Reviews

Top rated reviews
5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Menards and Lowes Most Critical Reviews

Lowest rated reviews
1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Menards and Lowes Latest Reviews

Recent published reviews
1

I buy lawn mowers less in one month Stop working I come back to return or exchange she say no you cant return it or...

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1.4

I have contractors on stand by, cannot confirm if we start on time and no way of tracking delivery! Customer service is...

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1

I bought a dozen rose color changing lights which came with 1 year warranty within 3 months water got in them and they...

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No votes

came into store in spring hill in a very cherfull mood spoke to a worker of yours a Lori Tritto, she is a nasty person...

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Menards and Lowes Products and Services

Most reviewed product and services
  • Menards Rebate (341 reviews)
  • Menards Customer Care (253 reviews)
  • Menards Manager (169 reviews)
  • Lowes Customer Care (539 reviews)
  • Lowes Delivery Service (363 reviews)
  • Lowes Manager (306 reviews)