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Menards

2.4
?

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  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2165 TOTAL REVIEWS
Rank
36 out of 604
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    836
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    02:04
  • ISSUES RESOLVED
    14%
Top Products and Services
2.9
268 reviews
2.9
212 reviews
2.2
163 reviews

Lowes

2.1
?

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  • 42 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 4537 TOTAL REVIEWS
Rank
58 out of 604
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    65
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    04:32
  • ISSUES RESOLVED
    23%
Top Products and Services
2.5
441 reviews
2.3
310 reviews
2.3
292 reviews

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Anonymous
#1645733

We had a Lowe's near us, and I loved it, but it closed, so I now have 3 Menards closer than any Lowe's. Menards has zero customer service, and zero willingess to back up their products or work with customers to make things right.

Store systems or people are poor. At best not knowledgeable or accurate, at worst completely incompetent. It seems Menards puts more effort into anonymously trolling this board than putting any effort toward pleasing their customers.

The blame is placed on the customer for not buying top of the line product or expecting some level of competence out of their staff. Managers are as bad or worse than front line employees

Anonymous
#1610336

Menard's needs to pay attention to customers needs or they go elsewhere to do they're shopping ...just like i used to mostly shop at the Menard's 169s. and A Highway saint Joseph mo.

but suddenly found myself amputated above knee and now need a scooter to do my shopping and have found that Menard's south doesn't like to provide them ...

they have two but usually only one working and as a rule i cannot shop but ... Lowe's has plenty of them

Anonymous
#1564506

I have never dealt with a less consumer friendly organization than Menards. Even our government agencies are more consumer relations driven.

Bottom line, do not purchase a product more complicated than a hammer and nails and you should be fine. Fair Warning, if you want something complicated like screws and screwdrivers, you may or may not be “screwed “

Anonymous
#1552878

Lowe's all the way Minard's sucks at everything they do and does not know how to treat customers

ForgetfulSeaSnake
#1508805

this is total BS.. I am a professional home builder and Menards is the worse ever...

Anonymous
#1488861

Menard's stinks. Enter one end for carts exit other to pay.

Don't even think to forget receipt while bagging. Don't forget rebate form walking out. Walk in bad weather across parking lot to the enter side. Park on the exit side you have to go across store for cart.

Returns with no receipt- they said only pay 1 cent if no receipt. There sales on many items can be pennies.

Will never go back. They suck!

Anonymous
#1483520

Menards is better than Lowe’s in every way, but just a suggestion that the latest floor remodel to Menards in my opinion made everything worse

Anonymous
#1397416

They don't pricematch and their customer service is sub par to Home Depot. Last time I will shop with this deceptive company!

Anonymous
#1388948

I am currently dealing with Menards for the first and last time. I have never in my life had the misfortune of dealing with such a incompetent business.

They have never sent all of my order.

Part of my order was damaged by them or the shipper and they supposedly have sent replacements which the idiots have shipped to someone in another state! I've never seen anything remotely approaching their level of incompetence.

Anonymous
#1381044

Menards usually has bigger selection and fairer rates. If they did more contractor installs we would only use them.

augie2017
Clinton, Illinois, United States #1319509

I think some of their lumber at Menards (1x and 2 x's) is fairly priced and better than Lowes. I also like the trim selection better.

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