PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Menards
2.3
Lowes
2.0
Menards
Lowes

Menards and Lowes Overview

Total reviews 3469 6208
Company responses 0 3
Issues resolved 17 66

Menards and Lowes Consumer Ratings

Rank
62 out of 335 in Supermarkets and Malls category
84 out of 335 in Supermarkets and Malls category
Customer service
51 in category
76 in category
Product or Service Quality
50 in category
76 in category
Website
54 in category
56 in category
Exchange, Refund and Cancellation Policy
49 in category
56 in category

Menards and Lowes Rating Details

Customer service
1.7 (1153 reviews)
1.4 (2470 reviews)
Reviewer's quote

My order was lost on the truck not one time but twice! Two different days as I sat home waiting for them for hours! This is awful and when I call customer service it is a recording stating I have to send a e mail. Cant speak to a representative. This is absurd...

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...Finally after a hours of phone calls I talk to the lady at the customer service desk. Believe it or not she was the only one who listened and knew anything. She took my phone number and gave it I assume was a manager who was on lunch...

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Product or Service Quality
2.2 (955 reviews)
1.9 (1942 reviews)
Reviewer's quote

..." This is even when the mail service was somewhat dependable. It is most always rebates of some significance. Odd how they don't have a problem processing rebates of lesser amounts...

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...So I called customer service and spoke to Tamika the sweetest individual who calmed me down. She did inform me that it would be up to the manager if the store. I would like the District manager to give me a call regarding this incident..

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Website
2.3 (950 reviews)
2.3 (1879 reviews)
Reviewer's quote

...being unable to get information on my rebates - I go searching and see I am not the only one with this problem, after seeing all the complaints on the BBB website, and consumer protection websites. I feel it necessary to file complaints with the BBB and the consumer protection offices, as well as to contact the local and the national media to warn the...

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My wife then showed her the phone stating that they were still open according to your website. The lady then shrugged her shoulders and said "we're closed" in a most condescending way. I am a business owner and if one of my employees treated a customer in this manner, there would be serious...

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Exchange, Refund and Cancellation Policy
2.2 (935 reviews)
2.1 (1707 reviews)
Reviewer's quote

...Need replacement or refund. Submitted my complaint via PissedConsumer but have not received a reply from Menards..

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They told me if I cut them, I could not get a refund. So in all $500 of wood on a $2000 order I paid for went in dumpster and contractors had a real lumber company deliver what they needed. I guess I did not learn because when I moved back to my other house in another, I had Lowes deliver wood and...

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Menards and Lowes Pros and Cons

Pros
  • Prices
  • Rebate programs
  • Generally favorable shopping
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Rude manager
  • Response of local management
  • Customer service
  • Customer service received
  • Service

Menards and Lowes Most Positive Reviews

Top rated reviews
5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Menards and Lowes Most Critical Reviews

Lowest rated reviews
1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Menards and Lowes Latest Reviews

Recent published reviews
1

So a friend of mine who is Africanj American went ibto the location on Preston Highway Louisville Ky to make a purchase...

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1

Second stop in three days at 2 Lowes. One in Lufkin Texas they had no water. And today 1-25 stopped at my hometown Lowes...

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3.2

I went to Menards today to pick up my birthday present. It was an insulated tumbler. What a joke! It didn't even come...

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No votes

2nd time delivery delayed. The store's truck has been in the shop and when I called after the first delivery was not...

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Menards and Lowes Products and Services

Most reviewed product and services
  • Menards Rebate (390 reviews)
  • Menards Manager (173 reviews)
  • Menards Delivery Service (66 reviews)
  • Lowes Delivery Service (373 reviews)
  • Lowes Manager (309 reviews)
  • Lowes Installation (251 reviews)