PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Menards and Lowes Overview

Total reviews
Company responses
Issues resolved

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4920 reviews. It is 2652 reviews more than Menards received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Menards customer support team and Lowes customer service.

Menards and Lowes Consumer Ratings

35 out of 614 in Supermarkets and Malls category
62 out of 614 in Supermarkets and Malls category
Customer service
40 in category
68 in category
29 in category
53 in category
34 in category
44 in category

According to consumer ratings and reviews, Menards ranks 27 points higher in the Supermarkets and Malls category than Lowes. People gave Menards 1.8 stars for Customer service criterion in Supermarkets and Malls category and it is 69 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 41 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Menards has a higher rating than Lowes. Regarding Website criterion, consumers gave Menards 2.6 stars and it is 69% greater than other in category. Lowes however was rated 2.4 stars and it is 60% greater than other in category.

Menards and Lowes Rating Details

Customer service
1.8 (594 reviews)
1.4 (1712 reviews)
Reviewer's quote

... was to take everything down on his own and he gets injured Can you imagine the HUGE lawsuit we would be filing against Menard for such an extreme low customer service/satisfaction If something so necessary like the escalator is broken service should be called in immediately to try and repair plus have signs blocking so no one goes down thru there But of course there was nothing blocking which is an OSHA violation....

Gladys G

...Back to customer service. "We can't do anything if there is not an exact replacement. You will need to contact Kobalt directly" I did...

2.2 (522 reviews)
1.7 (1515 reviews)
Reviewer's quote

...Staff of Menards hardware, hardware@menard-inc. com attn, Hardware Associate Buyer, Menard, Inc. as well as Menards “guest services” guest@menard-inc...

David P

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D
2.6 (503 reviews)
2.4 (1320 reviews)
Reviewer's quote

...I think the customer service # listed on menards website is for their menards card. So sent an email..


...Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response..


Menards and Lowes Pros and Cons

  • Prices
  • Generally favorable shopping
  • Selection
  • Product
  • Price
  • Location
  • Poor customer service
  • Response of local management
  • Rude manager
  • Customer service
  • Customer service received
  • Service

Menards and Lowes Most Positive Reviews

Top rated reviews

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...


ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Menards and Lowes Most Critical Reviews

Lowest rated reviews

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...


Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Menards and Lowes Latest Reviews

Recent published reviews

They no longer allow people to check out by their parked car near the return area. Instead, you must travel through...

Read all 2268 reviews

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google...

Read all 4920 reviews

Menards and Lowes Products and Services

Most reviewed product and services
  • Menards Rebate (290 reviews)
  • Menards Customer Care (220 reviews)
  • Menards Manager (164 reviews)
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (336 reviews)
  • Lowes Manager (297 reviews)