PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Menards
Lowes

Menards and Lowes Overview

Total reviews
2302
4996
Company responses
0
3
Issues resolved
13
50

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4996 reviews. It is 2694 reviews more than Menards received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Menards customer support team and Lowes customer service.

Menards and Lowes Consumer Ratings

Rank
36 out of 482 in Supermarkets and Malls category
61 out of 482 in Supermarkets and Malls category
Customer service
38 in category
68 in category
Staff
28 in category
52 in category
Website
35 in category
44 in category

According to consumer ratings and reviews, Menards ranks 25 points higher in the Supermarkets and Malls category than Lowes. People gave Menards 1.8 stars for Customer service criterion in Supermarkets and Malls category and it is 74 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Menards has a higher rating than Lowes. Regarding Website criterion, consumers gave Menards 2.6 stars and it is 69% greater than other in category. Lowes however was rated 2.4 stars and it is 61% greater than other in category.

Menards and Lowes Rating Details

Customer service
1.8 (613 reviews)
1.4 (1749 reviews)
Reviewer's quote

Give me Menards customer service, not their bank..

Darlene

...When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility...

PissedConsumer1768181
Staff
2.2 (537 reviews)
1.7 (1554 reviews)
Reviewer's quote

...Staff of Menards hardware, hardware@menard-inc. com attn, Hardware Associate Buyer, Menard, Inc. as well as Menards “guest services” guest@menard-inc...

David P

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D
Website
2.6 (519 reviews)
2.4 (1352 reviews)
Reviewer's quote

...I think the customer service # listed on menards website is for their menards card. So sent an email..

PissedConsumer1655060

AVAILABILITY ISSUE Prior to ordering the website listed the availability as 3-7 business days for all the items except for the dishwasher which was 11/26/2019. However on my order confirmation it stated 11/27/2019 for the dishwasher (which is fine) but 12/8/19 for the microwave, refrigerator and...

Courtney M

Menards and Lowes Pros and Cons

Pros
  • Prices
  • Generally favorable shopping
  • Selection
  • Product
  • Price
  • Location
Cons
  • Poor customer service
  • Rude manager
  • Response of local management
  • Customer service
  • Customer service received
  • Service

Menards and Lowes Most Positive Reviews

Top rated reviews
5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Menards and Lowes Most Critical Reviews

Lowest rated reviews
1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Menards and Lowes Latest Reviews

Recent published reviews
1

I received the so called rebate, You have to shop at store only NO cash value! 11% rebate my BUTT! I have a Lowes Card...

Read all 2302 reviews

I WANT TO REGISTER MY PLAN LIKE THE RECEIPT TELLS ME TO DO BUT THERE IS NO OPTION AT THE PHONE NUMBER GIVEN TO DO THAT

Read all 4996 reviews

Menards and Lowes Products and Services

Most reviewed product and services
  • Menards Rebate (296 reviews)
  • Menards Customer Care (227 reviews)
  • Menards Manager (165 reviews)
  • Lowes Customer Care (484 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (298 reviews)