PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
2.2
Menards
2.4
Lowes
Menards

Lowes and Menards Overview

Total reviews 7972 4825
Company responses 3 0
Issues resolved 112 36

Lowes and Menards Consumer Ratings

Rank
135 out of 533 in Supermarkets and Malls category
109 out of 533 in Supermarkets and Malls category
Customer service
151 in category
125 in category
Product or Service Quality
146 in category
106 in category
Website
113 in category
112 in category
Diversity of Products or Services
126 in category
77 in category

Lowes and Menards Rating Details

Customer service
1.4
(3378 reviews)
1.6
(1712 reviews)
Reviewer's quote

...It is Friday and its impossible to connect with customer service to find out where my order is..

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POOR NO RESPONSE TO QUESTIONS LOOK SOME WHER ELSE TO GET CUSTOMER SERVICE AND HELP WITH YOUR QUESTIONS..

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Product or Service Quality
1.9
(2674 reviews)
2.2
(1439 reviews)
Reviewer's quote

...In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it...

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Recently bought bedroom set and chair from them, wasnt aware of there delivery service, charged 150 dollars was told they had the stuff at the store, driver and helper showed up from a hundred miles away with a UHAUAL truck had to help them unload it and they did not even set up ( Seventy plus...

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Website
2.3
(2549 reviews)
2.3
(1427 reviews)
Reviewer's quote

I have been trying to process a claim from Lowes through Sedgwick for well over 2 months via phone, chat, text or their website claims page dedicated to my claim. I have reached out to both Lowes and Sedgwick customer service but can only leave a message but nobody bothers to contact me back....

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Had trouble with website, information was not loading properly information conflicted itself. Called local store to get clarification on pricing for siding however apparently was put through to their National call center. Told the woman website was not working had questions about the siding was...

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Diversity of Products or Services
2.5
(2470 reviews)
2.8
(1352 reviews)
Reviewer's quote

Ive recently came back shopping with you guys ive spent over $12k in the last few weeks with lowes and have had nothing but issues with products !!! Im installing a new kitchen remoldel with lowes products this will be the 3rd time in a week ive got 2 busted cabinets , warpped countertop , a order...

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...They dont back there products..

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Lowes and Menards Pros and Cons

Pros
  • Location
  • Price
  • Close by
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Customer service
  • Rude manager

Lowes and Menards Most Positive Reviews

Top rated reviews
5

Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the...

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5

I bought some cabinet hinges at Menards in Forsythe last week and mistakenly picked up 2 different which I didn't...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

Menards is the only store I know of that has never made a mistake on a sales price, nor failed to send me a requested...

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Lowes and Menards Most Critical Reviews

Lowest rated reviews
1

Spent 1400 dollars remodleng my shop. All.ourchaced withen the date. Submitted it online and 5 weeks later they tell me...

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1

Controller does not work. Cant get any response from customer service.
No one knows how to get in touch with company maki...

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1

delivered wrong grill.ordered garage shelves assembled. came in unopened boxes. sent everything back. time to go to...

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1

I ordered 3 pairs of work pants online from Menard's. The next day, my card was charged, and I received a confirmation...

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Lowes and Menards Latest Reviews

Recent published reviews
1

Lowes wont respond to a damage claim
Worse treatment from an alleged American company
Discrimination against older custome...

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2.7

POOR NO RESPONSE TO QUESTIONS
LOOK SOME WHER ELSE TO GET CUSTOMER SERVICE AND HELP WITH YOUR QUESTIONS

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1

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong material...

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1

I bought a washing machine in stock they brought up to check out on cart we inspected box said to sales associate the...

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