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Lowes

Supermarkets and Malls
  • 36 ISSUES RESOLVED
  • 3987 TOTAL REVIEWS
  • $2.4M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
2.0
Customer service
Staff
Website
Diversity of Products or Services
Discounts and Special Offers
  • Product 10
  • Price 8
  • Would rate zero stars if i could 6
  • Location 6
  • Friendliness of staff 6

Customers don't like

  • Customer service91
  • Customer service received30
  • Service12
  • Lack of response10
  • How they have handled this situation7
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Menards

Supermarkets and Malls
  • 9 ISSUES RESOLVED
  • 1993 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $3.6K AVERAGE LOSS
2.4
Customer service
Staff
Website
Diversity of Products or Services
Discounts and Special Offers
  • Prices 9
  • Vast inventory selections 5
  • Products 5
  • Generally favorable shopping 5
  • Store size 4

Customers don't like

  • Poor customer service44
  • Response of local management9
  • Refund policy6
  • Rebate6
  • Service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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ForgetfulSeaSnake
#1508805

this is total BS.. I am a professional home builder and Menards is the worse ever...

Anonymous
#1488861

Menard's stinks. Enter one end for carts exit other to pay.

Don't even think to forget receipt while bagging. Don't forget rebate form walking out. Walk in bad weather across parking lot to the enter side. Park on the exit side you have to go across store for cart.

Returns with no receipt- they said only pay 1 cent if no receipt. There sales on many items can be pennies.

Will never go back. They suck!

Anonymous
#1483520

Menards is better than Lowe’s in every way, but just a suggestion that the latest floor remodel to Menards in my opinion made everything worse

Anonymous
#1397416

They don't pricematch and their customer service is sub par to Home Depot. Last time I will shop with this deceptive company!

Anonymous
#1388948

I am currently dealing with Menards for the first and last time. I have never in my life had the misfortune of dealing with such a incompetent business.

They have never sent all of my order.

Part of my order was damaged by them or the shipper and they supposedly have sent replacements which the idiots have shipped to someone in another state! I've never seen anything remotely approaching their level of incompetence.

Anonymous
#1381044

Menards usually has bigger selection and fairer rates. If they did more contractor installs we would only use them.

augie2017
Clinton, Illinois, United States #1319509

I think some of their lumber at Menards (1x and 2 x's) is fairly priced and better than Lowes. I also like the trim selection better.