PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Menards

Lowes and Menards Overview

Total reviews
5507
2768
Company responses
3
0
Issues resolved
56
14

Lowes and Menards Consumer Ratings

Rank
67 out of 321 in Supermarkets and Malls category
42 out of 321 in Supermarkets and Malls category
Customer service
76 in category
49 in category
Product or Service Quality
70 in category
45 in category
Website
49 in category
46 in category
Price Affordability
60 in category
42 in category

Lowes and Menards Rating Details

Customer service
1.4 (2048 reviews)
1.7 (826 reviews)
Reviewer's quote

...I consider this really poor customer service. Wont use their online service again..

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Ordered a oval to round dryer vent adapter, warehouse sent 4 galvanized pipes instead, no toll free number to call customer service, just a "contact customer services" online contact card. Waste of time dealing with them..

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Product or Service Quality
1.9 (1591 reviews)
2.2 (690 reviews)
Reviewer's quote

I called to register a complaint in regards the service we receive I got a number and was told someone would call in 24 hours. NO PHONE. IT HAS BEEN OVER 36 HOURS...

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...Its funny how their customer service is excellent while they are collecting your money and then once they have it, they dont care about you or what you ordered. Need proof, check my rebates. I should have just gone to Home Depot...

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Website
2.4 (1569 reviews)
2.4 (680 reviews)
Reviewer's quote

...The website to track rebates has not been operational for months. The manager at my store hasnt a clue. ..

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...However I was told by Peter the main manager that I should have checked the website and the broken mower was now my problem. I was shocked. I informed him through tears and frustration that I was a single mother who he gladly took money from who really didnt have the money to spend...

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Price Affordability
2.6 (1505 reviews)
2.9 (660 reviews)
Reviewer's quote

Purchased Samsung washer and dryer because of the price promised once 100. 00 rebate was received. Submitted rebate February 25, 2020...

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...The sakes price was un front of screen tent for 79. 99. So I grabbed one...

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Lowes and Menards Pros and Cons

Pros
  • Location
  • Product
  • Price
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Rude manager
  • Response of local management

Lowes and Menards Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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Lowes and Menards Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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Lowes and Menards Latest Reviews

Recent published reviews
2.5

Ordered multiple products on line. They stated a 2 day for items to be shipped.
Emailed me to state the delivery was dela...

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3.4

My husband is a realtor, buy fix up and sell houses, he often get rebates on merchandise, some large some small, I...

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1

I called to register a complaint in regards the service we receive I got a number and was told someone would call in 24...

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3.4

Got run around no help at all!!!

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Lowes and Menards Products and Services

Most reviewed product and services
  • Lowes Customer Care (517 reviews)
  • Lowes Delivery Service (359 reviews)
  • Lowes Manager (304 reviews)
  • Menards Rebate (337 reviews)
  • Menards Customer Care (249 reviews)
  • Menards Manager (168 reviews)