PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Menards

Lowes and Menards Overview

Total reviews
4987
2295
Company responses
3
0
Issues resolved
50
13

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4987 reviews. It is 2692 reviews more than Menards received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Menards customer service.

Lowes and Menards Consumer Ratings

Rank
61 out of 482 in Supermarkets and Malls category
36 out of 482 in Supermarkets and Malls category
Customer service
68 in category
37 in category
Staff
53 in category
28 in category
Product or Service Quality
62 in category
35 in category

According to consumer ratings and reviews, Menards ranks 25 points higher in the Supermarkets and Malls category than Lowes. People gave Lowes 1.4 stars for Customer service criterion in Supermarkets and Malls category and it is 43 points higher than the worst rated brand in this category. At the same time, Menards was rated 1.8 stars for Customer service criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Menards has a higher rating than Lowes. Regarding Product or Service Quality criterion, consumers gave Lowes 1.9 stars and it is 55% worse than other in category. Menards however was rated 2.3 stars and it is 68% greater than other in category.

Lowes and Menards Rating Details

Customer service
1.4 (1744 reviews)
1.8 (609 reviews)
Reviewer's quote

Every time I deal with Lowes in Monroe Michigan, they get nothing right! It is the worse store for customer service. Today the sales associate tried to tell me they don't sell a certain brand. They did sell the brand, the associates need more training at Lowes inb Monroe Mi...

jeff g

Give me Menards customer service, not their bank..

Darlene
Staff
1.7 (1548 reviews)
2.2 (533 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

...Staff of Menards hardware, hardware@menard-inc. com attn, Hardware Associate Buyer, Menard, Inc. as well as Menards “guest services” guest@menard-inc...

David P
Product or Service Quality
1.9 (1359 reviews)
2.3 (512 reviews)
Reviewer's quote

...I called customer service and they told me they could merely escalate the situation to the rebate center because its a 3rd party and not Lowes. How are you supposed to resolve the rebate issues with the company if you cant even reach a person to do it?..

PissedConsumer1754631

...I experienced a problem in the store and was not able to contact their customer service department as its NON EXISTENT! Thats right. No way to contact on a corporate level. However, you can fill out a card at their rebate center in the store...

Hinata

Lowes and Menards Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Customer service received
  • Service
  • Poor customer service
  • Response of local management
  • Rude manager

Lowes and Menards Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

Lowes and Menards Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

Lowes and Menards Latest Reviews

Recent published reviews
1

The refrigerator was delivery to my house and the men stated they could not install it. Then took it back to the store.

Read all 4987 reviews
3.3

Bought a defective sink that scratched after a few months. The sink had a five year warranty on it and I returned it in...

Read all 2295 reviews

Lowes and Menards Products and Services

Most reviewed product and services
  • Lowes Customer Care (484 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (298 reviews)
  • Menards Rebate (294 reviews)
  • Menards Customer Care (227 reviews)
  • Menards Manager (165 reviews)