PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luna Flooring
Lowes

Luna Flooring and Lowes Overview

Total reviews
360
5497
Company responses
0
3
Issues resolved
1
56

Luna Flooring and Lowes Consumer Ratings

Rank
34 out of 204 in Flooring and Tiling category
67 out of 321 in Supermarkets and Malls category
Customer service
27 in category
75 in category
Price Affordability
29 in category
60 in category
Product or Service Quality
21 in category
69 in category
Diversity of Products or Services
28 in category
61 in category

Luna Flooring and Lowes Rating Details

Customer service
1.1 (142 reviews)
1.4 (2040 reviews)
Reviewer's quote

...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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No one ever came the following day, I called customer service who told me the manager from the store the purchase came from would have 24 hours to call me and fix the concern. It has been well past 24 hours, not call, no haul away and customer service has no good answer. I am so angry that I...

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Price Affordability
2 (112 reviews)
2.6 (1499 reviews)
Reviewer's quote

...Why they scammed us almost $7,000 of product price and my floor and service were terrible. I am disappointed and this company is reported to the Bureau of Consumer Complaint, and I am filling a consumer complaint for the product that they scammed me. Luna will be hearing from me good one...

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...Provided the employees with the panel part# and requested total purchase price for 33 panels, posts and gates in Bronze. he fiddled with his keyboard for close to 15 minutes and gave up stating he was new. he took my contact info and said he would call me back...

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Product or Service Quality
1.4 (109 reviews)
1.9 (1585 reviews)
Reviewer's quote

...Very bad customer service..

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Called my Kingston store where we spent $10,000 on appliances to find out how to get service on an extended warranty covered refrigerator. Spent over 30 minutes trying to get help. Called the store and reached the automated system...

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Diversity of Products or Services
1.9 (105 reviews)
2.5 (1490 reviews)
Reviewer's quote

...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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I am very frustrated and disappointed with the customer service for Lowe’s products. I have been calling since 5/21 and was able to speak to someone one time. She told me to call back in three weeks, which I did and have been since with no answer...

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Luna Flooring and Lowes Pros and Cons

Pros
  • Installers worked hard
  • Pricing
  • Speed
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • Customer service
  • Customer service received
  • Service

Luna Flooring and Lowes Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Luna Flooring and Lowes Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Luna Flooring and Lowes Latest Reviews

Recent published reviews
No votes

Good Afternoon,
I am writing this email in regards to two different HORRIBLE sales people. The first sales person in Darr...

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1.2

Lowes issued a negative credit score report after I did not receive a bill. I paid off around S15K in the months prior...

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1

Salesman had trouble doing the contact on line did it at home a sent it to me, we talked I told him since two floors...

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1

I purchased the paint in the time period, came right home registered online and all info given to me keeps saying its...

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Luna Flooring and Lowes Products and Services

Most reviewed product and services
  • Luna Flooring Carpet Installation (80 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Flooring Installation (38 reviews)
  • Lowes Customer Care (517 reviews)
  • Lowes Delivery Service (359 reviews)
  • Lowes Manager (304 reviews)