PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luna Flooring
Lowes

Luna Flooring and Lowes Overview

Total reviews 372 5805
Company responses 0 3
Issues resolved 1 60

Luna Flooring and Lowes Consumer Ratings

Rank
34 out of 208 in Flooring and Tiling category
72 out of 333 in Supermarkets and Malls category
Customer service
27 in category
76 in category
Price Affordability
31 in category
61 in category
Product or Service Quality
22 in category
71 in category
Diversity of Products or Services
29 in category
59 in category

Luna Flooring and Lowes Rating Details

Customer service
1.1 (149 reviews)
1.4 (2228 reviews)
Reviewer's quote

...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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...They should have given me a gift card for the amount of money lost if they had any class at all or knew the first thing about good customer service..

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Price Affordability
2 (118 reviews)
2.6 (1648 reviews)
Reviewer's quote

...The carpet is nice and you might get a great price but it's horrible business practices and the company doesn't care one way or the other. There are plenty of other companies out there who I'm sure will give you a decent price and less hassle! I honestly don't know how they stay in business..

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...With the 30% discount off of filters and if we make no claims, we get 30% of the initial purchase price of the EPP back...

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Product or Service Quality
1.4 (116 reviews)
1.9 (1751 reviews)
Reviewer's quote

...They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level...

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...Excellent product. 6 years old and looks like new..

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Diversity of Products or Services
1.9 (112 reviews)
2.5 (1632 reviews)
Reviewer's quote

...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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...As others have alluded to, Lowes makes it really easy to give them money, but they don't provide the goods or services that were purchased..

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Luna Flooring and Lowes Pros and Cons

Pros
  • Installers worked hard
  • Speed
  • Pricing
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • Customer service
  • Customer service received
  • Service

Luna Flooring and Lowes Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Luna Flooring and Lowes Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Luna Flooring and Lowes Latest Reviews

Recent published reviews
1

I have made a scone claim and have not heard from them. I had the carpet cleaned and it still looks matted down and...

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3.4

I had placed a large order of building materials for a backyard project I planned to do over vacation. Once Lowes confir...

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1

I am so upset. I am a single mother and this company is a big scam. I paid 1750 for carpet that is 10 months later...

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1.7

I ordered a washer online. The order got canceled because it was out of stock and they are wanting to charge me a online...

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Luna Flooring and Lowes Products and Services

Most reviewed product and services
  • Luna Flooring Carpet Installation (81 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Customer Care (38 reviews)
  • Lowes Customer Care (550 reviews)
  • Lowes Delivery Service (370 reviews)
  • Lowes Manager (308 reviews)