PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lumber Liquidators and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lumber Liquidators
Lowes

Lumber Liquidators and Lowes Overview

Total reviews
307
5556
Company responses
0
3
Issues resolved
3
57

Lumber Liquidators and Lowes Consumer Ratings

Rank
33 out of 205 in Flooring and Tiling category
67 out of 321 in Supermarkets and Malls category
Customer service
23 in category
77 in category
Product or Service Quality
20 in category
70 in category
Price Affordability
24 in category
58 in category
Exchange, Refund and Cancellation Policy
15 in category
48 in category

Lumber Liquidators and Lowes Rating Details

Customer service
1.3 (123 reviews)
1.4 (2074 reviews)
Reviewer's quote

floor buckling lifting at the edges customer service basically said to kick rocks ..

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So I dropped the 2 master locks & weed whacker I was going to buy off at customer service & drove out of my way to Home Depot (where they did have a large sign & an employee at the door. Most everyone there was wearing a mask). I will spread the word through social media about Lowe's...

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Product or Service Quality
1.4 (112 reviews)
1.9 (1617 reviews)
Reviewer's quote

... Cameron at the Mukilteo store,the managment there are HORRIBLE!!!then called the main number to explain About my terrible experience with this very DEFECTIVE PRODUCT and was told by the rep that answered the main number's phone after she put me on hold that i could return the remainder with a full refund of the purchase. I am a senior with health issues and i had already driven 2 hours back and forth to 2 different locations to pick up this stuff. So i had my friend go return it...

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...Trying to get past the rude person at customer service that forgets to put me on hold before saying her comments about the calls and her customers. Hanging up on them or accidentally hanging up on them because no one is answering in the department you keep calling. I am so disappointed with Lowes..

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Price Affordability
2.3 (86 reviews)
2.6 (1527 reviews)
Reviewer's quote

...I was told I need to have someone come and price the job and get the specs...

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Purchased Samsung washer and dryer because of the price promised once 100. 00 rebate was received. Submitted rebate February 25, 2020...

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Exchange, Refund and Cancellation Policy
1.5 (60 reviews)
2.1 (1415 reviews)
Reviewer's quote

...last a week at most walking in it if you could even install it It’s paper thin CRAP!!! “Floorbuster sale “ ha literally Whoopi they offered a full refund even tho I used 4 boxes that I had to scrap all of Um they should have paid my cost of shipping it back to them I now have to spend a lot more to get ANYTHING at all decent and gas and ferry yet...

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...Lowes promised us a refund but after many calls and after many promises to pick up the carpet they have not done so. Their installers damaged our staircase in three places and no one has shown up to repair the staircase although we have been promised over and over again they would take care of it..

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Lumber Liquidators and Lowes Pros and Cons

Pros
  • Local store tried to be helpful
  • Salesman was nice but sold me a faulty product
  • Quality of wood
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Customer experience
  • Avoidance of responsibility
  • Customer service
  • Customer service received
  • Service

Lumber Liquidators and Lowes Most Positive Reviews

Top rated reviews
4.7

My order was placed on Wed 3/20.
I paid $20 for overnight shipment.
FedEx Label generates 3/21 with delivery scheduled 3/2...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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4.3

My wife and I read all about this product and all of the horrible reviews on Lumber Liquidators. Well we went to the GB...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Lumber Liquidators and Lowes Most Critical Reviews

Lowest rated reviews
1

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

After having a few absolutely horrible customer service experiences with Lumber Liquidators I decided to give them one m...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Lumber Liquidators and Lowes Latest Reviews

Recent published reviews
1

I was getting such a run around at the beginning with the customer service people. Finally after a week, I decided to...

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No votes

Would likes right nowe to order online

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2.3

Paid over $11,000 to put in engineered wood floors in December 2019. In April 2020 the middle of the floor came loose....

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No votes

Necesito ayuda con mi secadora, la compré el 23 de junio 2020, tiene garantía y no funciona necesito me asistan...

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Lumber Liquidators and Lowes Products and Services

Most reviewed product and services
  • Lumber Liquidators Flooring (13 reviews)
  • Lumber Liquidators Laminate Flooring (13 reviews)
  • Lumber Liquidators Bamboo Flooring (9 reviews)
  • Lowes Customer Care (522 reviews)
  • Lowes Delivery Service (360 reviews)
  • Lowes Manager (304 reviews)