PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PacSun and Love Culture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PacSun
Love Culture

PacSun and Love Culture Overview

Total reviews
176
104
Company responses
0
0
Issues resolved
2
1

PacSun and Love Culture Consumer Ratings

Rank
336 out of 2060 in Footwear and Clothing category
545 out of 2060 in Footwear and Clothing category
Customer service
296 in category
575 in category
Exchange, Refund and Cancellation Policy
233 in category
441 in category
Website
315 in category
592 in category
Delivery Service
400 in category
394 in category

PacSun and Love Culture Rating Details

Customer service
1.5 (60 reviews)
1 (16 reviews)
Reviewer's quote

Went online to see about returning these and getting what we actually ordered only to see that they shifted all their customer service to online chat and to click the link for an online chat from "any of their help pages". Went through EVERY help page with no online chat option visible. I had 3...

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...Well between the Customer Service representative Anna, and her Supervisor Marissa Villaz, I was told at least 10 times that it was MY mis-understanding...

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Exchange, Refund and Cancellation Policy
1.7 (52 reviews)
1.1 (19 reviews)
Reviewer's quote

...I would like my refund back on my card. Not our fault something is wrong with the system ..

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...No mention of return policy by cashier and didn't see anything posted. Got home, tried on, and the arm holes were obviously not sewn right. Very tight...

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Website
2.5 (53 reviews)
1.6 (14 reviews)
Reviewer's quote

...I cannot get into website to print. chatted on line with customer service and was told having IT problem to check back later. Three days now and still cannot get into...

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Bought a few items 3 wks ago and still no package!

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Delivery Service
1.5 (50 reviews)
1.6 (18 reviews)
Reviewer's quote

I received the wrong size for an item I spoke to customer service and they said they had it all fixed for me they’re going to refund me and send me a new size so you sent me the wrong item not even the same thing and charged me again for it. Awful costumer service team and set up you have going on....

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...Cute clothes AWEFUL customer service. ..

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PacSun and Love Culture Pros and Cons

Pros
  • I enjoy the clothing
  • Good clothes and sales
  • Good quality products
  • Products
  • Never received them
  • Cute clothes when they fit
Cons
  • Terrible customer service
  • Customer service not responding
  • Slow shipping
  • Not getting my refund
  • Defective product not replaced
  • Rude customer service

PacSun and Love Culture Most Positive Reviews

Top rated reviews
5

Hello! I sent a return to y’all on June 13th 2020. It has been almost a week and i was wondering how long it should...

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3.6

I love there products and have never had a sizing problem. The largest problem i have is i have never received a full or...

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5

I live in Wyoming, my PacSun order was sent to someone in California. When I call the number it says they arent taking...

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3.5

I am so *** right now! I just left this store at parks mall and wanted to buy something off the manican and was told...

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PacSun and Love Culture Most Critical Reviews

Lowest rated reviews
1

Not satisfied . Pacsun did not honor jeans promotion

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1

Alderwood Mall:
I walked in saw this socks that I didn't like told my friend they seemed ugly to me one of the employee...

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1

DO NOT EVER ORDER FROM PACSUN WORST CUSTOMER SERVICE FROM PEOPLE IN PHILLAPINS WHO BARELY SPEAK ENGLISH. THEY LOST MY...

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1

I purchased 4 skirts in size small for my daughter who is a size zero. Skirts came in and they were way too small. So...

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PacSun and Love Culture Latest Reviews

Recent published reviews
1

Hello I have tried several times to cancel order # 75088559 with no resolution. I have put an order twice and it has...

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1

Bought a few items 3 wks ago and still no package!

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No votes

What a horrible experience!! I have ordered 5 items and only one came! I couldnt locate my order number and theres no...

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2

So for Christmas I receive a $100 gift card from my mother for Love culture. A year later I try to use it in the store...

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PacSun and Love Culture Products and Services

Most reviewed product and services
  • Pacsun Shipping Service (30 reviews)
  • Pacsun Customer Care (16 reviews)
  • Love Culture Customer Care (7 reviews)
  • Love Culture Shipping Service (4 reviews)
  • Love Culture Clothing (1 review)