PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Louis Vuitton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Louis Vuitton

Michael Kors and Louis Vuitton Overview

Total reviews 1070 192
Company responses 0 0
Issues resolved 8 3

Michael Kors and Louis Vuitton Consumer Ratings

Rank
9 out of 188 in Fashion category
14 out of 188 in Fashion category
Customer service
No votes
13 in category
Exchange, Refund and Cancellation Policy
No votes
9 in category
Product or Service Quality
No votes
15 in category
Website
No votes
10 in category

Michael Kors and Louis Vuitton Rating Details

Customer service
No votes
1.3 (83 reviews)
Reviewer's quote

...The lack of concern from the customer service associate was awful. Terrible experience!..

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..." The customer service is horrible and they refuse to transfer complaints to corporate but I reached out to the store in France. I filed a complaint with the Better Business Bureau. For the record I also bought a few more items that were in good condition...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (67 reviews)
Reviewer's quote

...Please issue my refund ASAP!!!! Thank you, Crystal Beckum..

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I get the runaround ups needs to investigate they investigate nobody gets back to me after 14 days they say i need to wait 14 days for a refund meanwhile they offer nothing in return not even ship me the item. They leave the customer redo the order from their site. Anyone ever see such inexistent...

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Product or Service Quality
No votes
1.4 (63 reviews)
Reviewer's quote

...So the only option i have is to enjoy a backpack which i didnt want for a "sweet pill" of 16 USD which they want to add to my store account for future purchases? Terrible customer service, one of the worst experiences i ever have online. Thanks for ruined birthday present Michael Kors..

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...another bag!! I also have a wallet and a cross body bag with similar issues!!! Im so over Louie!! Spent good money in the Louie store to get ZERO customer service. I didnt not ask for free repair or replacement! I just wanted to pay them to repair!!! They lost a good...

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Website
No votes
2.5 (61 reviews)
Reviewer's quote

No matter what I did it would not go through, and they kept telling me to chat with the live customer service agent and to no avail their website wouldn't let me do it. Each time I tried to explain to them I needed their help they dismissed me and closed the case. Just flat out ignored what I even...

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The website has the option for "live chat", but there is NO live chat!! Tried several times to get into my account with no luck. Tried to request "forgotten" password, says it does not show an account. Tried to set up a new account, no luck there either...

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Michael Kors and Louis Vuitton Pros and Cons

Pros
  • Overall i like michael kors
  • I like the products
  • Design
  • Bags
  • No pro
  • Very high quality material and they last a for years
Cons
  • Customer service
  • Quality
  • Very poor customer service
  • Customer service
  • Rude service with poor follow up
  • Returm policy rude poor customer service

Michael Kors and Louis Vuitton Most Positive Reviews

Top rated reviews
5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

U have a fake lv bag. Do u know the 20 signs of an real lv bag. If you inspected it then you would realize it was...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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5

I bought a Felicie wallet at Neiman Marcus Louis Vuitton store in Houston, TX, Gallery Mall. I kept it for three months...

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Michael Kors and Louis Vuitton Most Critical Reviews

Lowest rated reviews
1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

My husband purchased a $1200 purse with the $900 wallet. 9 months later the corners of the bag are torn. This is not my...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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1

I have received a gift which was an LV boots the heritage lv boots I actually chose them online and told my bf I wanted...

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Michael Kors and Louis Vuitton Latest Reviews

Recent published reviews
5

Black like tubing that outlines the bag breaks open and then a white tube like comes out of the black tube also silver...

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1

The manager who worked for Louis Vuitton for 17 years tried to speak to me as if I was over reacting to the...

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No votes

We went to the Tanger Outlet store in Sevierville, TN and they have been closed since Tuesday. The site says open but...

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1.6

Do not buy this bag!! Im convinced that you should not buy any bag from Louis Vuitton!!! My Arty bag as two cracks on...

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Michael Kors and Louis Vuitton Products and Services

Most reviewed product and services
  • Michael Kors Handbag (189 reviews)
  • Michael Kors Customer Care (87 reviews)
  • Michael Kors Bag (68 reviews)
  • Louis Vuitton Handbag (44 reviews)
  • Louis Vuitton Customer Care (28 reviews)
  • Louis Vuitton Bag (16 reviews)