PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Louis Vuitton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Louis Vuitton

Michael Kors and Louis Vuitton Overview

Total reviews 1443 286
Company responses 0 0
Issues resolved 12 3

Michael Kors and Louis Vuitton Consumer Ratings

Rank
58 out of 359 in Fashion category
79 out of 359 in Fashion category
Customer service
50 in category
64 in category
Product or Service Quality
56 in category
75 in category
Exchange, Refund and Cancellation Policy
48 in category
58 in category
Website
46 in category
44 in category

Michael Kors and Louis Vuitton Rating Details

Customer service
1.6
(576 reviews)
1.3
(123 reviews)
Reviewer's quote

...short, I escalated this over the course of 2 additional months, emailed with no replies, waited for Manager's calls that never came, was interacting with a Customer Service Rep who put me on hold, then transferred my call to the wrong department while he was looking into something, and was disconnected from a...

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Dear Louis Vuitton North America Customer Service, I hope this letter finds you well. I am writing to express my disappointment regarding a past experience I had with your store and to seek a resolution for a long-standing issue with a Louis Vuitton wallet that I purchased a decade ago. As a...

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Product or Service Quality
1.9
(485 reviews)
1.5
(92 reviews)
Reviewer's quote

Handle my shipped product with care and neatness!!! Such as laced up shoes , tissue placed in shoes for supporting shape. Watch was also just thrown in the box ..

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...Dont buy the product now or in the future..

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Exchange, Refund and Cancellation Policy
1.6
(480 reviews)
1.4
(89 reviews)
Reviewer's quote

No only for the refund a customer needs to wait 14 working days not early despite there is said at the policy that it will take UP TO 14 working days. Then they will send an email to you to "start investigation" and "do it manually" and it will take another 3 -5 working days if not longer. So...

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Hello ! A few days ago I made three orders online, one order was completed, but the delivered item was dirty, I managed to exchange it for a similar item in the Aventura mall. the other two remain unchanged to this day. I ask you to cancel these two orders and issue a refund...

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Website
2.3
(445 reviews)
2.4
(83 reviews)
Reviewer's quote

I bought a $289 bag online for $159 on the MK website. YAY! When it was delivered (very quickly, I might add), I went back to the website to order a dust bag and noticed the bag, less than a week later, was now $119 ($40 less than what I paid the week before). I emailed customer service the same...

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Tried to order from this website and couldnt get my order to go through. Even had my husband try to no avail..

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Michael Kors and Louis Vuitton Pros and Cons

Pros
  • Overall i like michael kors
  • I like the products
  • No comment
  • No pro
  • Bags
  • Very high quality material and they last a for years
Cons
  • Customer service
  • Very poor customer service
  • Quality
  • Customer service
  • Unprofessionalism
  • Returm policy rude poor customer service

Michael Kors and Louis Vuitton Most Positive Reviews

Top rated reviews
5

I just received my first watch for my wife but it turns out to be for a man so I just ordered another watch for her an...

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5

I purchased a canvas artsy bag about five years ago from the LV store in Neiman Marcus Houston galleria and they were...

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5

Order number he200523****006208 and I received earrings and not a Viv handbag dont understand can you please help me.i...

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5

I bought a Felicie wallet at Neiman Marcus Louis Vuitton store in Houston, TX, Gallery Mall. I kept it for three months...

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Michael Kors and Louis Vuitton Most Critical Reviews

Lowest rated reviews
1

Need some resolution on the process of returning an item that is malfunctioned at the time of delivery.

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1

I tried to purchase a bag for a friend and to ship it to them. I personally called the company after they requested me...

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1


I had a horrible experince last night. I bought a pocketbook last night and decided to return it not even an hour late...

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1

I purchased a Louis Vuitton scarf for her birthday. She didn't think she would use it so she went to return it. We...

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Michael Kors and Louis Vuitton Latest Reviews

Recent published reviews
No votes

Never have worn this watch, the face is too big, like to get a new one. Like The Leicington stule, what I prefer

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No votes

Yes, I wanted to know is that Louis is real this series number is ar0927 just want to know if its real if not, Im going...

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1.1

No only for the refund a customer needs to wait 14 working days not early despite there is said at the policy that it...

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No votes

{{Redacted}}
May 23, 2023
Customer Service Department Louis Vuitton
Subject: Complaint regarding refusal to process return...

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