PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Louis Vuitton and Michael Kors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Louis Vuitton
Michael Kors

Louis Vuitton and Michael Kors Overview

Total reviews
150
646
Company responses
0
0
Issues resolved
3
2

Michael Kors was first mentioned on PissedConsumer on May 27, 2012 and since then this brand received 646 reviews. It is 496 reviews more than Louis Vuitton received since Apr 27, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Louis Vuitton customer support team than with Michael Kors customer service.

Louis Vuitton and Michael Kors Consumer Ratings

Rank
14 out of 200 in Fashion category
8 out of 200 in Fashion category
Customer service
12 in category
8 in category
Exchange, Refund and Cancellation Policy
9 in category
8 in category
Product or Service Quality
11 in category
10 in category

According to consumer ratings and reviews, Michael Kors ranks 6 points higher in the Fashion category than Louis Vuitton. People gave Louis Vuitton 1.2 stars for Customer service criterion in Fashion category and it is 4 points higher than the worst rated brand in this category. At the same time, Michael Kors was rated 1.3 stars for Customer service criterion in this category and it is 8 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Michael Kors has a higher rating than Michael Kors. Regarding Product or Service Quality criterion, consumers gave Louis Vuitton 1.5 stars and it is 63% worse than other in category. Michael Kors however was rated 1.6 stars and it is 56% worse than other in category.

Louis Vuitton and Michael Kors Rating Details

Customer service
1.2 (57 reviews)
1.3 (306 reviews)
Reviewer's quote

I got 2 handbags online since they were impossible to get in store. The Palmspring backpack I purchased was on September 7th, 2019. I took it out of the dustbag today and noticed all the peelings and bubbles on the canvas around the corners. I brought it in my local LV store today and was told to...

SN

called customer service twice. the first person I spoke was extremely rude. I called again and was put on hold for a long period...

PissedConsumer1701087
Exchange, Refund and Cancellation Policy
1.3 (51 reviews)
1.3 (278 reviews)
Reviewer's quote

...Came to the store to exchange it for the larger bag and the sales lady and store manager Leilani Mora Cole accused me of using the bag and refused to exchange it. They were rude, unaccommodating and disrespectful. The best way I can describe this managers demeanor is that she had rent a cop syndrome...

PissedConsumer1630153

Put charger on watch and did not charge watch no power to watch

Talen
Product or Service Quality
1.5 (44 reviews)
1.6 (268 reviews)
Reviewer's quote

...one would think louis vuitton would stand behind there product the same way since its suppose to be a high end company. I GUESS NOT stay away from the crap they sell..

john s

...The quality is terrible for a $100 product..

Pedro O

Louis Vuitton and Michael Kors Pros and Cons

Pros
  • Bags
  • Person i spoke with and the wallet
  • No pro
  • Design
  • Product
  • Overall i like michael kors
Cons
  • Customer service
  • Rude service with poor follow up
  • Unprofessionalism
  • Customer service
  • Quality
  • Very poor customer service

Louis Vuitton and Michael Kors Most Positive Reviews

Top rated reviews
5

U have a fake lv bag. Do u know the 20 signs of an real lv bag. If you inspected it then you would realize it was...

5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

Louis Vuitton and Michael Kors Most Critical Reviews

Lowest rated reviews
1

My husband purchased a $1200 purse with the $900 wallet. 9 months later the corners of the bag are torn. This is not my...

1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

Louis Vuitton and Michael Kors Latest Reviews

Recent published reviews

my family purchased a purse for my birthday i tried to exchange it for a different size but my order was canceled for an...

Read all 150 reviews

Bought my first coat and it is snagging on the zipper. Both elbow areas are constantly snagging on the zipper pockets....

Read all 646 reviews

Louis Vuitton and Michael Kors Products and Services

Most reviewed product and services
  • Louis Vuitton Handbag (44 reviews)
  • Louis Vuitton Customer Care (26 reviews)
  • Louis Vuitton Wallet (13 reviews)
  • Michael Kors Handbag (163 reviews)
  • Michael Kors Customer Care (74 reviews)
  • Michael Kors Bag (66 reviews)