PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Louis Vuitton and Michael Kors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Louis Vuitton
Michael Kors

Louis Vuitton and Michael Kors Overview

Total reviews
184
1043
Company responses
0
0
Issues resolved
3
8

Louis Vuitton and Michael Kors Consumer Ratings

Rank
12 out of 187 in Fashion category
7 out of 187 in Fashion category
Customer service
No votes
4 in category
Exchange, Refund and Cancellation Policy
No votes
4 in category
Product or Service Quality
No votes
7 in category
Website
No votes
9 in category

Louis Vuitton and Michael Kors Rating Details

Customer service
No votes
1.4 (427 reviews)
Reviewer's quote

Good Afternoon, I have a complaint regarding your customer service and the email that have been going back and forth between us. The tone of these emails is not as I see it "Customer Service Responsive" But quite blunt and argumentative &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; rude. I contacted...

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...extreme lack of customer service!! I want my shipping back...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (369 reviews)
Reviewer's quote

I get the runaround ups needs to investigate they investigate nobody gets back to me after 14 days they say i need to wait 14 days for a refund meanwhile they offer nothing in return not even ship me the item. They leave the customer redo the order from their site. Anyone ever see such inexistent...

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...I expected some delays due to circumstances, however I started to investigate why after a month, MK hasn't issued a refund. After another month (June) they replied, saying they can't locate my return. Since then, silence...

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Product or Service Quality
No votes
1.7 (353 reviews)
Reviewer's quote

...I believe they are racist and don't plan on refunding me for the product I did not receive..

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...The customer number says the number is no longer in service. This is crazy!..

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Website
No votes
2.3 (323 reviews)
Reviewer's quote

The website has the option for "live chat", but there is NO live chat!! Tried several times to get into my account with no luck. Tried to request "forgotten" password, says it does not show an account. Tried to set up a new account, no luck there either...

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No matter what I did it would not go through, and they kept telling me to chat with the live customer service agent and to no avail their website wouldn't let me do it. Each time I tried to explain to them I needed their help they dismissed me and closed the case. Just flat out ignored what I even...

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Louis Vuitton and Michael Kors Pros and Cons

Pros
  • No pro
  • Very high quality material and they last a for years
  • Bags
  • Overall i like michael kors
  • Design
  • I like the products
Cons
  • Customer service
  • Rude service with poor follow up
  • Returm policy rude poor customer service
  • Customer service
  • Quality
  • Very poor customer service

Louis Vuitton and Michael Kors Most Positive Reviews

Top rated reviews
5

U have a fake lv bag. Do u know the 20 signs of an real lv bag. If you inspected it then you would realize it was...

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5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

I bought a Felicie wallet at Neiman Marcus Louis Vuitton store in Houston, TX, Gallery Mall. I kept it for three months...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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Louis Vuitton and Michael Kors Most Critical Reviews

Lowest rated reviews
1

My husband purchased a $1200 purse with the $900 wallet. 9 months later the corners of the bag are torn. This is not my...

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1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

I have received a gift which was an LV boots the heritage lv boots I actually chose them online and told my bf I wanted...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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Louis Vuitton and Michael Kors Latest Reviews

Recent published reviews
2.5

They take forever to answer the phone. You can't order have something delivered to another address if its not your...

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No votes

There is no apartment number on my shipping address. Correct address:
2112 Floyd Ave. Apt 56
Modesto, California 95355

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2.3

I live in UK. I wanted to send a small gift to a friend who lives in Canada. So I went online (to Canada LV store) and p...

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No votes

I didnt receive my order that I placed.

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Louis Vuitton and Michael Kors Products and Services

Most reviewed product and services
  • Louis Vuitton Handbag (44 reviews)
  • Louis Vuitton Customer Care (28 reviews)
  • Louis Vuitton Bag (16 reviews)
  • Michael Kors Handbag (186 reviews)
  • Michael Kors Customer Care (87 reviews)
  • Michael Kors Watch (69 reviews)