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Lorex

Home Security
Has verified representatives
  • 6 ISSUES RESOLVED
  • 82 COMPANY RESPONSES
  • 274 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $10.9K AVERAGE LOSS
2.2
Customer service
Website
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Concept of the product 5
  • Quality of working products 4
  • Place order 3
  • Eas of camera installation and operation 2
  • None 2

Customers don't like

  • Terrible customer service7
  • Bad product4
  • Customer service practices4
  • Customer support4
  • Product broken2
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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 519 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Website
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Price 5
  • Service 4
  • Speed when it worked 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service9
  • Cancellation policies5
  • Lack of resoution4
  • Service4
  • Scripted answers from service reps4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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