PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swann and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swann
1.7
Lorex
1.7
Swann
Lorex

Swann and Lorex Overview

Total reviews 186 727
Company responses 0 82
Issues resolved 1 12

Swann and Lorex Consumer Ratings

Rank
90 out of 330 in Security and Protection Services category
91 out of 330 in Security and Protection Services category
Customer service
76 in category
104 in category
Product or Service Quality
80 in category
95 in category
Website
105 in category
47 in category
Price Affordability
73 in category
62 in category

Swann and Lorex Rating Details

Customer service
1.5
(100 reviews)
1.2
(439 reviews)
Reviewer's quote

...The customer service for swann is HORRENDOUS. I wouldnt recommend swann products if they made cat litter. Stay away from swann...

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After 7 attempts customer service hasnt been able to handle a firmware upgrade. My cameras beep when they shouldnt. The solar will not charge the batteries...

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Product or Service Quality
1.6
(89 reviews)
1.5
(416 reviews)
Reviewer's quote

Since you updated the app my cctv doesnt work any more why fix something thats not broken time to look for another product but not swan..

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This is absolutely ridiculous and extremely unprofessional of Lorex to sell defective products. It has not even been 2 years and their product has stopped working. The price for this system is $1700 US dollars, and it doesn't work after 17 months of usage I can not believe that Lorex is not...

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Website
1.5
(88 reviews)
2
(389 reviews)
Reviewer's quote

Limitations to the warranty were not mentioned on the box or packaging and only appeared on the Swann website after I made my initial complaint. Both cameras developed the same fault proving there is an inherent design problem with these cameras. Swann poor handling of my complaint and refusal to...

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...I ordered part off website. She was useless. ove product just issues with customer service..

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Price Affordability
2.2
(84 reviews)
2.4
(373 reviews)
Reviewer's quote

...Asked for a price for them to just connect me to Internet only to be told they no longer have field engineers to do this and I would need to source an independent cctv installer...

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I guess once I get them all mounted and see how they do if this pro0duce was worth the discounted price I paid or did I throw my money down the garbage disposal. The one person I managed to talk to was no help and when she was going to transfer me to a tech she ended up hanging up on me. If this is...

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Swann and Lorex Pros and Cons

Pros
  • To have an answer at least after 24 hours
  • Worked as needed before
  • Seems to work as advertised apart form faulty cams
  • Quality of working products
  • Concept of the product
  • Nonthing
Cons
  • Customer service
  • Tech support
  • Poor customer service poor product quality
  • Terrible customer service
  • Customer support
  • Customer service practices

Swann and Lorex Most Positive Reviews

Top rated reviews
5

I need you to get all my setting sorted out and the girl that helped me was amazing five star well done young lady...

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5

I called in, and left my name and number. Kevin called me back in about 10 minutes. He was patient and informative. He w...

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5

I haven't been able to get my cctv camera sorted for 3 years. Today we had a fantastic customer service adviser called...

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5

I have had my lorex LH030400 for years and now a camera need to be replaced I may have trouble finding one. I have been...

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Swann and Lorex Most Critical Reviews

Lowest rated reviews
1

It blacks out, video drops out, won't record INCOMING traffic and only records for 10 seconds! I've never had a worse...

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1

Ive had my system for almost 2 years now. I spent $1,400 on an 8 camera security system, doorbell camera and floodlight...

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1

Since you updated the app my cctv doesnt work any more why fix something thats not broken time to look for another...

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1

i paid for 3 day shipping. still has not shipped 5 days later. 4 reps tell me they i have no idea--put me on hold and...

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Swann and Lorex Latest Reviews

Recent published reviews
1

I still can't record or get in my account or do anything as far as DVR so it does me no good to have it

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No votes

Lorex Technology has hired poor customer service representatives. I am highly technical. I spent 3 hours root causing a...

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No votes

The electric cord is not fit. I need to change or by a new electric cord from you.
Please tell me where to order
Jennifer...

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No votes

Only lasted one year and deader than dead dvr system, no parts available, no warranty,no repair centre. Never again...

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