PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swann and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swann
Lorex

Swann and Lorex Overview

Total reviews
61
654
Company responses
0
82
Issues resolved
0
11

Swann and Lorex Consumer Ratings

Rank
61 out of 240 in Security and Protection Services category
45 out of 240 in Security and Protection Services category
Customer service
47 in category
52 in category
Website
74 in category
38 in category
Product or Service Quality
63 in category
56 in category
Diversity of Products or Services
61 in category
41 in category

Swann and Lorex Rating Details

Customer service
1.3 (40 reviews)
1.2 (399 reviews)
Reviewer's quote

...Tried calling the customer service but very unsuccessful . Sent a few emails but still no replies..

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...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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Website
1.4 (37 reviews)
2 (356 reviews)
Reviewer's quote

The support website lacks sufficient detail of supported firmware versions, end of life products. DVR units only support IE browser (no other browser). DVR units use different IE Client Browser plugins requiring you to unload and reinstall plugins when managing different DVR's...

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...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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Product or Service Quality
1.3 (36 reviews)
1.5 (381 reviews)
Reviewer's quote

...They are obviously into selling boxes and not service. Cutting my losses before I get too frustrated. Tossing the DVR/NVR or whatever it is and contacting a reputable security company to tap into existing cameras, wires, and my monitors..

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I contacted customer service and submitted my request for replacement of the defective device they sent me. It was approved by the service agent, then the next day I was told it was being held up due to their claim that I did not give them all my information requested, which I did. I resubmitted...

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Diversity of Products or Services
1.8 (32 reviews)
2.1 (313 reviews)
Reviewer's quote

...Very poor customer service very poor product! DO NOT BUY SWANN SECURITY PRODUCTS!!! Terrible company!!..

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Worst company to do business the products do not work and when you call for service they give you the run around its been 4 months now since I purchased a camera system and still doesnt work. Save your money or go elsewhere..

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Swann and Lorex Pros and Cons

Pros
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
  • Customer service
  • Tech support
  • Lack of technical help
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Swann and Lorex Most Positive Reviews

Top rated reviews
5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

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5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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3.7

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Swann and Lorex Most Critical Reviews

Lowest rated reviews
1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Swann and Lorex Latest Reviews

Recent published reviews
No votes

My cameras wont connect to the WiFi

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2.7

I purchase 8 camera system little over a year ago. The problem started 7 months later. I got the POE cameras, I didn't...

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1.3

My Swann outdoor wireless security camera has not worked since the migration. I have tried untold times to connect the...

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2.2

I was shipped a defective DVR with my new system. I contacted customer service and submitted my request for replacement...

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Swann and Lorex Products and Services

Most reviewed product and services
  • Swann Technical Support (10 reviews)
  • Swann Security System (9 reviews)
  • Swann Surveillance Cameras (7 reviews)
  • Lorex Security System (158 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)