Lorex vs Swann: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Swann as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Lorex

1.9

Swann

1.6

Lorex

Swann

Lorex and Swann Overview

Total reviews

620

Company responses

Issues resolved

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 620 reviews. It is 574 reviews more than Swann received since Dec 10, 2014.

Lorex and Swann Consumer Ratings

Rank

39 out of 435 in Security and Protection Services category

55 out of 435 in Security and Protection Services category

Customer service

50 in category

48 in category

Product or Service Quality

47 in category

56 in category

Reliability

44 in category

46 in category

According to consumer ratings and reviews, Lorex ranks 16 points higher in the Security and Protection Services category than Swann. People gave Lorex 1.2 stars for Customer service criterion in Security and Protection Services category and it is 53 points higher than the worst rated brand in this category. At the same time, Swann was rated 1.2 stars for Customer service criterion in this category and it is 55 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lorex has a higher rating than Swann. Regarding Reliability criterion, consumers gave Lorex 1.6 stars and it is 57% greater than other in category. Swann however was rated 1.5 stars and it is 55% greater than other in category.

Lorex and Swann Rating Details

Customer service

1.2 (378 reviews)

1.2 (29 reviews)

Reviewer's quote

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921

This company has the worst customer relations, ability to confirm order that were purchased straight through them, lacks consideration or concern for others, and needs some restructuring. It's like they say when you buy a car you don't just buy a car you buy the dealership. I will never buy from...

David P

Product or Service Quality

1.5 (361 reviews)

1.4 (26 reviews)

Reviewer's quote

Contacted Lorex service and got frustrated with questions that were already answered and provided. I was suppose to have been connected with technical support. The fellow was horrible, tried again with another phone call and same results...

Tabari

Customer service and warranty services as well as Tech support are obstructionist in nature. My experience is numerous times on hold waiting for representatives to call me back, and getting more hoops to jump through in return for purchasing a Swann product that turned out to be defective. Now they...

Lou B

Reliability

1.6 (343 reviews)

1.5 (15 reviews)

Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

PissedConsumer951426

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6 cameras you must know they would be different distances from the memory unit. Cables are not easy to extend; I had to buy connectors and they were hard to find. Programing was a...

Don A

Lorex and Swann Pros and Cons

Pros

Concept of the product
Quality of working products
Camera when it was working

Worked as needed before
To have an answer at least after 24 hours
Solid camera

Cons

Terrible customer service
Customer service practices
Product and customer service

Customer service
Tech support
Warranty policy

Lorex and Swann Most Positive Reviews

Top rated reviews

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

Lorex and Swann Most Critical Reviews

Lowest rated reviews

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

Lorex and Swann Latest Reviews

Recent published reviews

I recently purchased 4 LBV 8521 Cameras. When the shipment arrived, two of the cameras were incorrect. I contact CS...

Read all 620 reviews

DO NOT ACCEPT THE UPGRADE.. YOU WILL LOOSE THE FEW GOOD FEATURES IT HAD. TECH SUPPORT TOLD ME THAT A MANUAL FOR THE...

Read all 46 reviews

Lorex and Swann Products and Services

Most reviewed product and services

Lorex Security System (152 reviews)
Lorex Customer Care (126 reviews)
Lorex Technical Support (57 reviews)

Swann Technical Support (9 reviews)
Swann Surveillance Cameras (6 reviews)
Swann Security System (6 reviews)

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