Lorex vs Swann

• Quality of working products
• Concept of the product
• Camera when it was working

• Worked as needed before
• To have an answer at least after 24 hours
• Solid camera

• Terrible customer service
• Customer service practices
• Product and customer service

• Customer service
• Tech support
• Lack of technical help

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6...

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless...

I was sent merchandise without a recorder to make my cameras work. Doing phone conversation I was informed that I could...

New system won't work did not come with cable i need. Customer support kept disconnecting me. never would answer my...

Emailed a support question and was totally ignored

Purchased a swan security system with DVR and cameras. Worked for about six months and DVR went out. Contacted swan for...

• Lorex Security System (156 reviews)
• Lorex Customer Care (126 reviews)
• Lorex Technical Support (57 reviews)

• Swann Technical Support (10 reviews)
• Swann Security System (9 reviews)
• Swann Surveillance Cameras (7 reviews)