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Lorex

Home Security
Has verified representatives
  • 6 ISSUES RESOLVED
  • 77 COMPANY RESPONSES
  • 239 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.1K AVERAGE LOSS
2.3
Customer service
Website
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Concept of the product 5
  • Quality of working products 4
  • Place order 3
  • Eas of camera installation and operation 2
  • Uniqueness 1

Customers don't like

  • Customer service16
  • Terrible customer service12
  • Customer service practices10
  • Horrible service9
  • Bad quality and customer service8
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Swann

Home Security
  • 0 ISSUES RESOLVED
  • 17 TOTAL REVIEWS
  • $7.7K CLAIMED LOSSES
  • $960 AVERAGE LOSS
1.3
Customer service
Website
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • I had a poor experience with swann 1
  • To have an answer at least after 24 hours 1

Customers don't like

  • Customer service2
  • Long wait times1
  • No return calls from swann1
  • Software update broke the camera1
  • Website after sign up with them and no answer1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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