PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Swann as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
Swann

Lorex and Swann Overview

Total reviews
645
57
Company responses
82
0
Issues resolved
11
0

Lorex and Swann Consumer Ratings

Rank
44 out of 236 in Security and Protection Services category
59 out of 236 in Security and Protection Services category
Customer service
49 in category
44 in category
Product or Service Quality
52 in category
56 in category
Reliability
46 in category
43 in category
Website
37 in category
69 in category

Lorex and Swann Rating Details

Customer service
1.2 (391 reviews)
1.3 (38 reviews)
Reviewer's quote

...I view this type of customer service poor. I should have been compensate not given and option. presently I still have the cameras no label no money returned nothing has been done to bring satisfaction to resolve this matter...

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...Very poor customer service very poor product! DO NOT BUY SWANN SECURITY PRODUCTS!!! Terrible company!!..

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Product or Service Quality
1.5 (375 reviews)
1.4 (33 reviews)
Reviewer's quote

Worst company to do business the products do not work and when you call for service they give you the run around its been 4 months now since I purchased a camera system and still doesnt work. Save your money or go elsewhere..

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Poor quality cameras and rubbish service, I purchased 4 cameras and 1 has issues in 6 months, sent them emails with no replies, called Swann but they dont provide any supports, even my products have warranty, but no technicians or engineers come to repair and no replacement..

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Reliability
1.5 (356 reviews)
1.5 (24 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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New system won't work did not come with cable i need. Customer support kept disconnecting me. never would answer my ?.Read all reviews on home depot web site and all where great but now i found the real reviews and all very bad to criminal. Swann you suck and so dose Home depot.

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Website
2 (350 reviews)
1.4 (36 reviews)
Reviewer's quote

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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The support website lacks sufficient detail of supported firmware versions, end of life products. DVR units only support IE browser (no other browser). DVR units use different IE Client Browser plugins requiring you to unload and reinstall plugins when managing different DVR's...

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Lorex and Swann Pros and Cons

Pros
  • Quality of working products
  • Concept of the product
  • Camera when it was working
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • Customer service
  • Tech support
  • Lack of technical help

Lorex and Swann Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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3.7

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6...

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Lorex and Swann Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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1

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless...

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Lorex and Swann Latest Reviews

Recent published reviews
1

I was sent merchandise without a recorder to make my cameras work. Doing phone conversation I was informed that I could...

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1

New system won't work did not come with cable i need. Customer support kept disconnecting me. never would answer my...

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No votes

Emailed a support question and was totally ignored

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1.4

Purchased a swan security system with DVR and cameras. Worked for about six months and DVR went out. Contacted swan for...

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Lorex and Swann Products and Services

Most reviewed product and services
  • Lorex Security System (156 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Swann Technical Support (10 reviews)
  • Swann Security System (9 reviews)
  • Swann Surveillance Cameras (7 reviews)