PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Swann as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
1.7
Swann
1.7
Lorex
Swann

Lorex and Swann Overview

Total reviews 727 186
Company responses 82 0
Issues resolved 12 1

Lorex and Swann Consumer Ratings

Rank
91 out of 330 in Security and Protection Services category
90 out of 330 in Security and Protection Services category
Customer service
104 in category
76 in category
Product or Service Quality
95 in category
80 in category
Reliability
87 in category
73 in category
Website
47 in category
105 in category

Lorex and Swann Rating Details

Customer service
1.2
(439 reviews)
1.5
(100 reviews)
Reviewer's quote

After 7 attempts customer service hasnt been able to handle a firmware upgrade. My cameras beep when they shouldnt. The solar will not charge the batteries...

Read full review

...The customer service for swann is HORRENDOUS. I wouldnt recommend swann products if they made cat litter. Stay away from swann...

Read full review
Product or Service Quality
1.5
(416 reviews)
1.6
(89 reviews)
Reviewer's quote

This is absolutely ridiculous and extremely unprofessional of Lorex to sell defective products. It has not even been 2 years and their product has stopped working. The price for this system is $1700 US dollars, and it doesn't work after 17 months of usage I can not believe that Lorex is not...

Read full review

Since you updated the app my cctv doesnt work any more why fix something thats not broken time to look for another product but not swan..

Read full review
Reliability
1.5
(401 reviews)
1.7
(77 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

Read full review

I still can't record or get in my account or do anything as far as DVR so it does me no good to have it

Read full review
Website
2
(389 reviews)
1.5
(88 reviews)
Reviewer's quote

...I ordered part off website. She was useless. ove product just issues with customer service..

Read full review

Limitations to the warranty were not mentioned on the box or packaging and only appeared on the Swann website after I made my initial complaint. Both cameras developed the same fault proving there is an inherent design problem with these cameras. Swann poor handling of my complaint and refusal to...

Read full review

Lorex and Swann Pros and Cons

Pros
  • Quality of working products
  • Concept of the product
  • Nonthing
  • To have an answer at least after 24 hours
  • Worked as needed before
  • Seems to work as advertised apart form faulty cams
Cons
  • Terrible customer service
  • Customer support
  • Customer service practices
  • Customer service
  • Tech support
  • Poor customer service poor product quality

Lorex and Swann Most Positive Reviews

Top rated reviews
5

I called in, and left my name and number. Kevin called me back in about 10 minutes. He was patient and informative. He w...

Read full review
5

I need you to get all my setting sorted out and the girl that helped me was amazing five star well done young lady...

Read full review
5

I have had my lorex LH030400 for years and now a camera need to be replaced I may have trouble finding one. I have been...

Read full review
5

I haven't been able to get my cctv camera sorted for 3 years. Today we had a fantastic customer service adviser called...

Read full review

Lorex and Swann Most Critical Reviews

Lowest rated reviews
1

Ive had my system for almost 2 years now. I spent $1,400 on an 8 camera security system, doorbell camera and floodlight...

Read full review
1

It blacks out, video drops out, won't record INCOMING traffic and only records for 10 seconds! I've never had a worse...

Read full review
1

i paid for 3 day shipping. still has not shipped 5 days later. 4 reps tell me they i have no idea--put me on hold and...

Read full review
1

Since you updated the app my cctv doesnt work any more why fix something thats not broken time to look for another...

Read full review

Lorex and Swann Latest Reviews

Recent published reviews
No votes

Lorex Technology has hired poor customer service representatives. I am highly technical. I spent 3 hours root causing a...

Read full review
1

I still can't record or get in my account or do anything as far as DVR so it does me no good to have it

Read full review
No votes

Only lasted one year and deader than dead dvr system, no parts available, no warranty,no repair centre. Never again...

Read full review
No votes

The electric cord is not fit. I need to change or by a new electric cord from you.
Please tell me where to order
Jennifer...

Read full review