PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spy Tronix Security Warehouse and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spy Tronix Security Warehouse
Lorex

Spy Tronix Security Warehouse and Lorex Overview

Total reviews
3
654
Company responses
0
82
Issues resolved
0
11

Spy Tronix Security Warehouse and Lorex Consumer Ratings

Rank
313 out of 931 in Equipment category
45 out of 240 in Security and Protection Services category
Reliability
271 in category
50 in category
Exchange, Refund and Cancellation Policy
282 in category
35 in category
Diversity of Products or Services
292 in category
41 in category
Website
309 in category
38 in category

Spy Tronix Security Warehouse and Lorex Rating Details

Reliability
1 (1 review)
1.5 (362 reviews)
Reviewer's quote

Worst customer service, I am really sorry I ordered from thus company I purchased two items and both were defective especially the spy pen camera. I connected to pc and after having it work for 1 whole day the next day the camera record button never stayed on. Contacted them from day 2 now at day...

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Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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Exchange, Refund and Cancellation Policy
1 (1 review)
1.4 (305 reviews)
Reviewer's quote

No items

AFTER FINALLY GETTING SYSTEM SETUP THE PRODUCTS DO NOT SUPPORT THE FEATURES ADVERTISED!! TRIED MULTIPLE TIMES TO GET REFUND WITH NO SUCCESS!..

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Diversity of Products or Services
1 (1 review)
2.1 (313 reviews)
Reviewer's quote

No items

Worst company to do business the products do not work and when you call for service they give you the run around its been 4 months now since I purchased a camera system and still doesnt work. Save your money or go elsewhere..

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Website
1 (1 review)
2 (356 reviews)
Reviewer's quote

No items

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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Spy Tronix Security Warehouse and Lorex Pros and Cons

Pros
No votes
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
No votes
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Spy Tronix Security Warehouse and Lorex Most Positive Reviews

Top rated reviews
No votes
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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No votes
5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Spy Tronix Security Warehouse and Lorex Most Critical Reviews

Lowest rated reviews
1

Worst customer service, I am really sorry I ordered from thus company I purchased two items and both were defective...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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No votes
1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Spy Tronix Security Warehouse and Lorex Latest Reviews

Recent published reviews
No votes

Worse company ever. Do not order from here u can get it cheaper at amazon. Customer services is horrible.. do ur self a...

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2.7

I purchase 8 camera system little over a year ago. The problem started 7 months later. I got the POE cameras, I didn't...

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No votes

Purchased 8gb flashdrive voice recorder. Very fast shipping. Device never worked. Computer and laptop would not...

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2.2

I was shipped a defective DVR with my new system. I contacted customer service and submitted my request for replacement...

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Spy Tronix Security Warehouse and Lorex Products and Services

Most reviewed product and services
  • Spy Tronix Security Warehouse Surveillance Cameras (2 reviews)
  • Lorex Security System (158 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)