PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spy Tronix Security Warehouse and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spy Tronix Security Warehouse
Lorex

Spy Tronix Security Warehouse and Lorex Overview

Total reviews 3 662
Company responses 0 82
Issues resolved 0 11

Spy Tronix Security Warehouse and Lorex Consumer Ratings

Rank
321 out of 960 in Equipment category
43 out of 248 in Security and Protection Services category
Product or Service Quality
309 in category
58 in category
Website
317 in category
36 in category
Reliability
274 in category
48 in category
Value for money
291 in category
36 in category

Spy Tronix Security Warehouse and Lorex Rating Details

Product or Service Quality
1 (1 review)
1.5 (384 reviews)
Reviewer's quote

Worst customer service, I am really sorry I ordered from thus company I purchased two items and both were defective especially the spy pen camera. I connected to pc and after having it work for 1 whole day the next day the camera record button never stayed on. Contacted them from day 2 now at day...

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...The technical support people are all foreign outsourced, product knowledgeable and speak acceptable English. My problems are not with the technical support people. I am told each week during my follow up that an individual from corporate will call me to discuss the replacement DVR...

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Website
1 (1 review)
2 (360 reviews)
Reviewer's quote

No items

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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Reliability
1 (1 review)
1.5 (366 reviews)
Reviewer's quote

No items

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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Value for money
1 (1 review)
1.8 (356 reviews)
Reviewer's quote

No items

...The whole system is the problem! They are not willing to make it right so I am asking my bank to get my money back and purchase a new system. The ONLY thing good about these cameras, they have excellent quality..

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Spy Tronix Security Warehouse and Lorex Pros and Cons

Pros
No votes
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
No votes
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Spy Tronix Security Warehouse and Lorex Most Positive Reviews

Top rated reviews
No votes
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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No votes
5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Spy Tronix Security Warehouse and Lorex Most Critical Reviews

Lowest rated reviews
1

Worst customer service, I am really sorry I ordered from thus company I purchased two items and both were defective...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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No votes
1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Spy Tronix Security Warehouse and Lorex Latest Reviews

Recent published reviews
No votes

Worse company ever. Do not order from here u can get it cheaper at amazon. Customer services is horrible.. do ur self a...

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1.4

We returned a defective device. They had had it for over a month when UI contacted them to see what the hold up was....

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No votes

Purchased 8gb flashdrive voice recorder. Very fast shipping. Device never worked. Computer and laptop would not...

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4.2

Lorex did finally respond to my complaint PC case #222****. Even though it took several calls over several weeks from...

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Spy Tronix Security Warehouse and Lorex Products and Services

Most reviewed product and services
  • Spy Tronix Security Warehouse Surveillance Cameras (2 reviews)
  • Lorex Security System (159 reviews)
  • Lorex Technical Support (58 reviews)
  • Lorex Shipping Service (26 reviews)