PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Spy Tronix Security Warehouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
Spy Tronix Security Warehouse

Lorex and Spy Tronix Security Warehouse Overview

Total reviews 656 3
Company responses 82 0
Issues resolved 11 0

Lorex and Spy Tronix Security Warehouse Consumer Ratings

Rank
45 out of 248 in Security and Protection Services category
319 out of 938 in Equipment category
Customer service
52 in category
330 in category
Product or Service Quality
57 in category
310 in category
Reliability
49 in category
278 in category
Website
37 in category
318 in category

Lorex and Spy Tronix Security Warehouse Rating Details

Customer service
1.2 (400 reviews)
1 (1 review)
Reviewer's quote

...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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Worst customer service, I am really sorry I ordered from thus company I purchased two items and both were defective especially the spy pen camera. I connected to pc and after having it work for 1 whole day the next day the camera record button never stayed on. Contacted them from day 2 now at day...

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Product or Service Quality
1.5 (382 reviews)
1 (1 review)
Reviewer's quote

I contacted customer service and submitted my request for replacement of the defective device they sent me. It was approved by the service agent, then the next day I was told it was being held up due to their claim that I did not give them all my information requested, which I did. I resubmitted...

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No items

Reliability
1.5 (363 reviews)
1 (1 review)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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No items

Website
2 (357 reviews)
1 (1 review)
Reviewer's quote

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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No items

Lorex and Spy Tronix Security Warehouse Pros and Cons

Pros
  • Quality of working products
  • Concept of the product
  • Camera when it was working
No votes
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
No votes

Lorex and Spy Tronix Security Warehouse Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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No votes
5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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No votes

Lorex and Spy Tronix Security Warehouse Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

Worst customer service, I am really sorry I ordered from thus company I purchased two items and both were defective...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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No votes

Lorex and Spy Tronix Security Warehouse Latest Reviews

Recent published reviews
No votes

DVR did not work on arrival. No offer from Lorex to repair,replace,discount, nothing. Cannot even purchase a new one...

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No votes

Worse company ever. Do not order from here u can get it cheaper at amazon. Customer services is horrible.. do ur self a...

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No votes

System didn't work on arrival. Warranty over with no resolution. Cannot even BUY replacement dvr unless buying whole...

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No votes

Purchased 8gb flashdrive voice recorder. Very fast shipping. Device never worked. Computer and laptop would not...

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Lorex and Spy Tronix Security Warehouse Products and Services

Most reviewed product and services
  • Lorex Security System (158 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Spy Tronix Security Warehouse Surveillance Cameras (2 reviews)