PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safe Home Security and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safe Home Security
Lorex

Safe Home Security and Lorex Overview

Total reviews
288
627
Company responses
0
82
Issues resolved
1
11

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 627 reviews. It is 339 reviews more than Safe Home Security received since Jun 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lorex customer support team than with Safe Home Security customer service.

Safe Home Security and Lorex Consumer Ratings

Rank
81 out of 294 in Security and Protection Services category
40 out of 294 in Security and Protection Services category
Customer service
56 in category
50 in category
Product or Service Quality
59 in category
48 in category
Reliability
56 in category
45 in category

According to consumer ratings and reviews, Lorex ranks 41 points higher in the Security and Protection Services category than Safe Home Security. People gave Safe Home Security 1.1 stars for Customer service criterion in Security and Protection Services category and it is 50 points higher than the worst rated brand in this category. At the same time, Lorex was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lorex has a higher rating than Safe Home Security. Regarding Reliability criterion, consumers gave Safe Home Security 1.3 stars and it is 52% worse than other in category. Lorex however was rated 1.5 stars and it is 58% greater than other in category.

Safe Home Security and Lorex Rating Details

Customer service
1.1 (69 reviews)
1.2 (382 reviews)
Reviewer's quote

All was fine and dandy with very minor customer service complaint until I moved June 2018. I called to cancel the services and they told me I was on a 60 month contract and wouy 90%. The unfortunate situation is considering I thought I was dealing with an honest company, and NEVER would have...

DAS

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921
Product or Service Quality
1.2 (67 reviews)
1.5 (365 reviews)
Reviewer's quote

We have been trying for a couple of years to cancel our service with Safe Home Security. I spoke with Victoria on 7-12-2019 at 11:00 AM and she told me she cancelled the Account and because I made a payment on 7-8-19, I owe no more Payments and my balance is zero. Now 8-18-19, I get a call from my...

Lew A

never had such a bad experience and years ago with my first lorex system it was not this bad and their quality has become unacceptible. I DEMAND THIS FULL REFUND AS I DID WITH FABIO TWO WEEKS AFTER ORDERED BUT A WEEK AFTER GETTING THE DELIVERY WHICH TOOK ALMOST 2 WEEKS. MORE ATTEMPTS TO DELAY AND...

PissedConsumer1752678
Reliability
1.3 (65 reviews)
1.5 (348 reviews)
Reviewer's quote

Unsolicited calls from "Safe-at-Home" Getting tiresome... :angry: :angry:

PissedConsumer1653153

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

PissedConsumer951426

Safe Home Security and Lorex Pros and Cons

Pros
  • Never deal with this compmay
  • Salesman
  • Service
  • Concept of the product
  • Quality of working products
  • Camera when it was working
Cons
  • Pricing contract terms
  • Customer service
  • Contract cancellation policy or payment issues
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Safe Home Security and Lorex Most Positive Reviews

Top rated reviews
5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

Safe Home Security and Lorex Most Critical Reviews

Lowest rated reviews
1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Safe Home Security and Lorex Latest Reviews

Recent published reviews
1

READY TO FILE CLASS ACTION LAWSUIT
Safe Home Security
Very long post. I'm here in Colorado, when I signed up for Safehome...

Read all 288 reviews
1

defective dvr and camera box damaged. lorex has continued to try and force me to take a replacement of dvr but will be r...

Read all 627 reviews

Safe Home Security and Lorex Products and Services

Most reviewed product and services
  • Safe Home Security Customer Care (87 reviews)
  • Safe Home Security Security System (16 reviews)
  • Safe Home Security Security System Plan (7 reviews)
  • Lorex Security System (154 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)