PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Qsee and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Qsee
1.6
Lorex
1.7
Qsee
Lorex

Qsee and Lorex Overview

Total reviews 180 727
Company responses 0 82
Issues resolved 1 12

Qsee and Lorex Consumer Ratings

Rank
95 out of 330 in Security and Protection Services category
90 out of 330 in Security and Protection Services category
Customer service
109 in category
104 in category
Website
114 in category
47 in category
Reliability
98 in category
87 in category
Product or Service Quality
105 in category
95 in category

Qsee and Lorex Rating Details

Customer service
1.2
(70 reviews)
1.2
(439 reviews)
Reviewer's quote

...Call number and told customer service line is not working, but keep getting someone trying to take my information for a $100 gift card..

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After 7 attempts customer service hasnt been able to handle a firmware upgrade. My cameras beep when they shouldnt. The solar will not charge the batteries...

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Website
1.3
(64 reviews)
2
(389 reviews)
Reviewer's quote

...Any phone number I find, even on their website, is inaccurate..

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...I ordered part off website. She was useless. ove product just issues with customer service..

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Reliability
1.4
(59 reviews)
1.5
(401 reviews)
Reviewer's quote

I Try getting supportThere is not support centerNo customer serviceDo not buy dont waste your moneyDo not buyIt is not worth itDo not buyDont work at allYou will not be able to talk to some one I look for the companys name there is not a web site for this brand

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Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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Product or Service Quality
1.4
(59 reviews)
1.5
(416 reviews)
Reviewer's quote

...Is this a scam customer service?..

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This is absolutely ridiculous and extremely unprofessional of Lorex to sell defective products. It has not even been 2 years and their product has stopped working. The price for this system is $1700 US dollars, and it doesn't work after 17 months of usage I can not believe that Lorex is not...

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Qsee and Lorex Pros and Cons

Pros
  • I liked the system while it worked
  • No service techs
  • Product
  • Quality of working products
  • Concept of the product
  • Nonthing
Cons
  • Wasting so much time trying to get support
  • Customer service is the worst ive ever experienced
  • Inability to contact tech support
  • Terrible customer service
  • Customer support
  • Customer service practices

Qsee and Lorex Most Positive Reviews

Top rated reviews
5

I was having issues with my q-see dvr when AT&T couldn't or wouldn't open my port. Att tech came out and tried to help...

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5

I called in, and left my name and number. Kevin called me back in about 10 minutes. He was patient and informative. He w...

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3.1

I am locked out of my dvr

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5

I have had my lorex LH030400 for years and now a camera need to be replaced I may have trouble finding one. I have been...

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Qsee and Lorex Most Critical Reviews

Lowest rated reviews
1

Cannot get any help. Call number and told customer service line is not working, but keep getting someone trying to take...

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1

Had to upgrade to new app. Will not recognize password. Will not notify me on phone of motions. Customer service I...

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1

Our live feed on our home cameras went out. Went to check on why their numbers were disconnected and learned they are...

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1

Ive had my system for almost 2 years now. I spent $1,400 on an 8 camera security system, doorbell camera and floodlight...

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Qsee and Lorex Latest Reviews

Recent published reviews
No votes

Can not log in to my security system I need a password reset my address is 801 poplar lane Melbourne fl 32901

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No votes

Lorex Technology has hired poor customer service representatives. I am highly technical. I spent 3 hours root causing a...

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No votes

Recording erased in a week but used have 21 days recording, I dont what happens now maybe I clicked and wrong option...

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No votes

Only lasted one year and deader than dead dvr system, no parts available, no warranty,no repair centre. Never again...

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