PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Qsee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
Qsee

Lorex and Qsee Overview

Total reviews
627
56
Company responses
82
0
Issues resolved
11
0

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 627 reviews. It is 571 reviews more than Qsee received since Jun 22, 2011.

Lorex and Qsee Consumer Ratings

Rank
40 out of 293 in Security and Protection Services category
39 out of 293 in Security and Protection Services category
Customer service
51 in category
42 in category
Product or Service Quality
49 in category
37 in category
Reliability
45 in category
54 in category

According to consumer ratings and reviews, Qsee ranks 1 points higher in the Security and Protection Services category than Lorex. People gave Lorex 1.2 stars for Customer service criterion in Security and Protection Services category and it is 55 points higher than the worst rated brand in this category. At the same time, Qsee was rated 1.3 stars for Customer service criterion in this category and it is 64 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Qsee has a higher rating than Lorex. Regarding Reliability criterion, consumers gave Lorex 1.5 stars and it is 58% greater than other in category. Qsee however was rated 1.5 stars and it is 50% worse than other in category.

Lorex and Qsee Rating Details

Customer service
1.2 (382 reviews)
1.3 (34 reviews)
Reviewer's quote

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921

...Bad Customer service does not help. I already changed 3 qsee systems (DVR and cameras). Every system had issues with the app not working while trying to view remotely...

Mi P
Product or Service Quality
1.5 (365 reviews)
1.7 (32 reviews)
Reviewer's quote

never had such a bad experience and years ago with my first lorex system it was not this bad and their quality has become unacceptible. I DEMAND THIS FULL REFUND AS I DID WITH FABIO TWO WEEKS AFTER ORDERED BUT A WEEK AFTER GETTING THE DELIVERY WHICH TOOK ALMOST 2 WEEKS. MORE ATTEMPTS TO DELAY AND...

PissedConsumer1752678

...I have to have a user name and password just to get product info..

John K
Reliability
1.5 (348 reviews)
1.5 (28 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

PissedConsumer951426

QSee has a "New" paid support set of plans and will not help you outside of warranty anymore unless you pay for a plan. Conveniently (/s) when our warranty was up, the ability to remote view stopped working (we did not change anything with our router/modem setup). Their lackluster support hasn't...

Sulayman

Lorex and Qsee Pros and Cons

Pros
  • Concept of the product
  • Quality of working products
  • Camera when it was working
  • Simplicity
  • Product
  • Person to talk to
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • Wasting so much time trying to get support
  • Customer service is the worst ive ever experienced
  • Support or not able buy replacement part

Lorex and Qsee Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

5

I was having issues with my q-see dvr when AT&T couldn't or wouldn't open my port. Att tech came out and tried to help...

Lorex and Qsee Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

1

the power supply failed on my husband's unit which was purchased 12/20/2013. Today's date is 12/19/2015. It was not op...

Lorex and Qsee Latest Reviews

Recent published reviews
1

defective dvr and camera box damaged. lorex has continued to try and force me to take a replacement of dvr but will be r...

Read all 627 reviews
1.7

QSee has a "New" paid support set of plans and will not help you outside of warranty anymore unless you pay for a plan....

Read all 56 reviews

Lorex and Qsee Products and Services

Most reviewed product and services
  • Lorex Security System (154 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Qsee Security System (9 reviews)
  • Qsee Technical Support (8 reviews)
  • Qsee Customer Care (4 reviews)