PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Qsee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
Qsee

Lorex and Qsee Overview

Total reviews 662 58
Company responses 82 0
Issues resolved 11 0

Lorex and Qsee Consumer Ratings

Rank
42 out of 248 in Security and Protection Services category
51 out of 248 in Security and Protection Services category
Customer service
59 in category
53 in category
Product or Service Quality
58 in category
53 in category
Reliability
48 in category
59 in category
Website
36 in category
65 in category

Lorex and Qsee Rating Details

Customer service
1.2 (403 reviews)
1.3 (35 reviews)
Reviewer's quote

...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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I attempted to contact Customer Service via telephone and the number is disconnected. I have been instructed that I will have to pay the shipping fee to return the wrong cameras. I attempted to contact the company via email and have been passed from department to department who all blame someone...

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Product or Service Quality
1.5 (384 reviews)
1.5 (32 reviews)
Reviewer's quote

...The technical support people are all foreign outsourced, product knowledgeable and speak acceptable English. My problems are not with the technical support people. I am told each week during my follow up that an individual from corporate will call me to discuss the replacement DVR...

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Anybody that reads this I do recommend you do not bye Q-See The customer service a rude you never get actually in American that speaks to you you get a Indian to barely speaks English so do you self a favor and and save yourself time and hassle buy anything else but do not buy QSee..

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Reliability
1.5 (366 reviews)
1.4 (29 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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QSee has a "New" paid support set of plans and will not help you outside of warranty anymore unless you pay for a plan. Conveniently (/s) when our warranty was up, the ability to remote view stopped working (we did not change anything with our router/modem setup). Their lackluster support hasn't...

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Website
2 (360 reviews)
1.6 (31 reviews)
Reviewer's quote

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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I tried registering product on the website. The questions were stupid and redundant. I answered them but was rejected...

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Lorex and Qsee Pros and Cons

Pros
  • Quality of working products
  • Concept of the product
  • Camera when it was working
  • Simplicity
  • Product
  • Person to talk to
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • Wasting so much time trying to get support
  • Customer service is the worst ive ever experienced
  • Support or not able buy replacement part

Lorex and Qsee Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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5

I was having issues with my q-see dvr when AT&T couldn't or wouldn't open my port. Att tech came out and tried to help...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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3.1

I am locked out of my dvr

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Lorex and Qsee Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

the power supply failed on my husband's unit which was purchased 12/20/2013. Today's date is 12/19/2015. It was not op...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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1

This is a terrible company I have tried to talk to someone and keep getting a run around online support sucks, they...

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Lorex and Qsee Latest Reviews

Recent published reviews
1.4

We returned a defective device. They had had it for over a month when UI contacted them to see what the hold up was....

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No votes

Yes i purchased a cctv system from an auction and cannot access the system so i need to get in touch with qsee .Can you...

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4.2

Lorex did finally respond to my complaint PC case #222****. Even though it took several calls over several weeks from...

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No votes

The q-see DVR is not working it starting beeping for like 5 minutes then our cameras wouldn't work.

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Lorex and Qsee Products and Services

Most reviewed product and services
  • Lorex Security System (159 reviews)
  • Lorex Technical Support (58 reviews)
  • Lorex Shipping Service (26 reviews)
  • Qsee Security System (10 reviews)
  • Qsee Technical Support (7 reviews)
  • Qsee Qc5416-1 Security System (3 reviews)