PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Qsee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
Qsee

Lorex and Qsee Overview

Total reviews
619
55
Company responses
82
0
Issues resolved
11
0

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 619 reviews. It is 564 reviews more than Qsee received since Jun 22, 2011.

Lorex and Qsee Consumer Ratings

Rank
39 out of 435 in Security and Protection Services category
38 out of 435 in Security and Protection Services category
Customer service
50 in category
41 in category
Product or Service Quality
47 in category
35 in category
Reliability
44 in category
53 in category

According to consumer ratings and reviews, Qsee ranks 1 points higher in the Security and Protection Services category than Lorex. People gave Lorex 1.2 stars for Customer service criterion in Security and Protection Services category and it is 53 points higher than the worst rated brand in this category. At the same time, Qsee was rated 1.3 stars for Customer service criterion in this category and it is 62 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Qsee has a higher rating than Lorex. Regarding Reliability criterion, consumers gave Lorex 1.6 stars and it is 57% greater than other in category. Qsee however was rated 1.4 stars and it is 50% worse than other in category.

Lorex and Qsee Rating Details

Customer service
1.2 (378 reviews)
1.3 (33 reviews)
Reviewer's quote

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921

spent an hour on the chat line trying to get a replacement power model

Fredrich
Product or Service Quality
1.5 (361 reviews)
1.7 (31 reviews)
Reviewer's quote

Contacted Lorex service and got frustrated with questions that were already answered and provided. I was suppose to have been connected with technical support. The fellow was horrible, tried again with another phone call and same results...

Tabari

...I have to have a user name and password just to get product info..

John K
Reliability
1.6 (343 reviews)
1.4 (27 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

PissedConsumer951426

this is the second q see system i have purchased 1st one qc9116 worked fine but died 26 months after purchase the second should have been an upgrade qc826 i wanted to add at least 4 wireless cameras to system but system never has worked correctly its hoohed to a 48" tv over fireplace so i can watch...

Cecil D

Lorex and Qsee Pros and Cons

Pros
  • Concept of the product
  • Quality of working products
  • Camera when it was working
  • Simplicity
  • Product
  • Person to talk to
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • Wasting so much time trying to get support
  • Customer service is the worst ive ever experienced
  • Support or not able buy replacement part

Lorex and Qsee Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

5

I was having issues with my q-see dvr when AT&T couldn't or wouldn't open my port. Att tech came out and tried to help...

Lorex and Qsee Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

1

the power supply failed on my husband's unit which was purchased 12/20/2013. Today's date is 12/19/2015. It was not op...

Lorex and Qsee Latest Reviews

Recent published reviews
1

They shut off older app. I would never buy Lorex products again.

Read all 619 reviews
1

this is the second q see system i have purchased 1st one qc9116 worked fine but died 26 months after purchase the...

Read all 55 reviews

Lorex and Qsee Products and Services

Most reviewed product and services
  • Lorex Security System (152 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Qsee Security System (9 reviews)
  • Qsee Technical Support (7 reviews)
  • Qsee Customer Care (4 reviews)