PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has Verified Representatives
2.6
Lorex

Lorex

1.9
Night Owl
Lorex

Night Owl and Lorex Overview

Total reviews
352
654
Company responses
204
82
Issues resolved
0
11

Night Owl and Lorex Consumer Ratings

Rank
22 out of 240 in Security and Protection Services category
45 out of 240 in Security and Protection Services category
Reliability
35 in category
50 in category
Customer service
31 in category
52 in category
Product or Service Quality
37 in category
56 in category
Value for money
23 in category
36 in category

Night Owl and Lorex Rating Details

Reliability
1.8 (143 reviews)
1.5 (362 reviews)
Reviewer's quote

I ordered the Night owl cameras was told I would receive a confirmation number and tracking # , with in 24 hours.Three weeks later the camera's show up at the door. No confirmation number or tracking number ever arrived.

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Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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Customer service
1.6 (138 reviews)
1.2 (399 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

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...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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Product or Service Quality
1.8 (138 reviews)
1.5 (381 reviews)
Reviewer's quote

all I want is service not all these unimportant question..

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I contacted customer service and submitted my request for replacement of the defective device they sent me. It was approved by the service agent, then the next day I was told it was being held up due to their claim that I did not give them all my information requested, which I did. I resubmitted...

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Value for money
2.2 (138 reviews)
1.8 (349 reviews)
Reviewer's quote

My ten-month-old system doesn't work and after waiting 2 hours on hold for a tech assistant who does not speak English. I was told that a level two assistant would call me back - on seven different occasions - but they didn't say whether it would be within my lifetime. I have not received a return...

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...start the process over again of scheduling an appointment again and again and again yes that many times until they know you will give up and they keep your...

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Night Owl and Lorex Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Setup of system
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Customer service
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Night Owl and Lorex Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

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5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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5

Please can u help me please i traver allot i check my house from my phone Sad

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Night Owl and Lorex Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the un...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Night Owl and Lorex Latest Reviews

Recent published reviews
2.4

I ordered the Night owl cameras was told I would receive a confirmation number and tracking # , with in 24 hours.
Three w...

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2.7

I purchase 8 camera system little over a year ago. The problem started 7 months later. I got the POE cameras, I didn't...

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No votes

I cant view my security cameras once I leave my cafe

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2.2

I was shipped a defective DVR with my new system. I contacted customer service and submitted my request for replacement...

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Night Owl and Lorex Products and Services

Most reviewed product and services
  • Night Owl Security System (121 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Lorex Security System (158 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)