PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has verified representatives
2.7
Lorex

Lorex

1.9
Night Owl
Lorex

Night Owl and Lorex Overview

Total reviews
303
618
Company responses
193
82
Issues resolved
0
11

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 618 reviews. It is 315 reviews more than Night Owl received since May 24, 2012. Night Owl responds to reviews and communicates with its consumers more often than Lorex. Night Owl customer service team contacts its customers via PissedConsumer.com in 64 percent of cases.

Night Owl and Lorex Consumer Ratings

Rank
17 out of 435 in Security and Protection Services category
39 out of 435 in Security and Protection Services category
Reliability
32 in category
44 in category
Value for money
21 in category
32 in category
Customer service
29 in category
50 in category

According to consumer ratings and reviews, Night Owl ranks 22 points higher in the Security and Protection Services category than Lorex. People gave Night Owl 1.8 stars for Reliability criterion in Security and Protection Services category and it is 58 points higher than the worst rated brand in this category. At the same time, Lorex was rated 1.6 stars for Reliability criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Night Owl has a higher rating than Lorex. Regarding Customer service criterion, consumers gave Night Owl 1.7 stars and it is 68% greater than other in category. Lorex however was rated 1.2 stars and it is 54% worse than other in category.

Night Owl and Lorex Rating Details

Reliability
1.8 (130 reviews)
1.6 (342 reviews)
Reviewer's quote

Purchased in July 2019 work great for the first three months nightowl sent a update to the app I have 10 Second freezing on cameras one through four nowNight owl sent a update to the NVR / now the time zone is incorrect / it always jump ahead three hours no matter how many times I reset my NVR / I...

Tony G

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

PissedConsumer951426
Value for money
2.2 (128 reviews)
1.9 (326 reviews)
Reviewer's quote

So buying a NightOwl system was a total waste of money, for me. My first system worked well for about a year. When it stopped recording, I bought a new system, the last one the store had, but it had been returned by someone who had already registered it and I couldn't use it because NightOwl...

jinx f

...urday the customer service is absolutely horrid I would never ever deal with Lorex ever again I finally package stuff our system and sent it right back if you value your sanity do not order from them you will go mentally insane trying to get good customer service from them. They don't listen when you email they don't listen when you speak if you can get through to ...

Kelly L
Customer service
1.7 (123 reviews)
1.2 (377 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Christopher M

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921

Night Owl and Lorex Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
  • Concept of the product
  • Quality of working products
  • Camera when it was working
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Night Owl and Lorex Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

Night Owl and Lorex Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Night Owl and Lorex Latest Reviews

Recent published reviews
1

I bought a security system and had to replace the DVR , when I did it wouldn’t record , so I sent it in for warranty...

Read all 303 reviews

why is everyone giving low rating to your tech support

Read all 618 reviews

Night Owl and Lorex Products and Services

Most reviewed product and services
  • Night Owl Security System (109 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Lorex Security System (151 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)