PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Night Owl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex
1.7
Night Owl
1.9
Lorex
Night Owl

Lorex and Night Owl Overview

Total reviews 727 518
Company responses 82 204
Issues resolved 12 0

Lorex and Night Owl Consumer Ratings

Rank
90 out of 335 in Security and Protection Services category
69 out of 335 in Security and Protection Services category
Customer service
104 in category
63 in category
Product or Service Quality
95 in category
61 in category
Reliability
87 in category
68 in category
Website
47 in category
85 in category

Lorex and Night Owl Rating Details

Customer service
1.2
(439 reviews)
1.6
(210 reviews)
Reviewer's quote

After 7 attempts customer service hasnt been able to handle a firmware upgrade. My cameras beep when they shouldnt. The solar will not charge the batteries...

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Wifi lost on iPhone cant fine a reset button on the dvr and your customer service has changed because the only way that I can a live body is if I bought this less then two year ago which does not make any sense..

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Product or Service Quality
1.5
(416 reviews)
1.8
(216 reviews)
Reviewer's quote

This is absolutely ridiculous and extremely unprofessional of Lorex to sell defective products. It has not even been 2 years and their product has stopped working. The price for this system is $1700 US dollars, and it doesn't work after 17 months of usage I can not believe that Lorex is not...

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...Omgosh-are you kidding me? Poor, poor customer service if thats what you call it:(..

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Reliability
1.5
(401 reviews)
1.7
(217 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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I had night owl cameras for 5 months and then it took a *** ,, won't record ,only when it wants to ,,,it's junk system never buy it ,cost me 499 ,,worst junk I ever spent money on ,,customer service is a joke they keep wanting me to pay to talk to someone,, if anyone reads this do not buy this junk

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Website
2
(389 reviews)
1.8
(201 reviews)
Reviewer's quote

...I ordered part off website. She was useless. ove product just issues with customer service..

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Telephone support for anything over 2 years (you have to be kidding) is non existent! The support website pages you are directed to for AHD 10 do not exist. (error 404). So bottom line is if you buy any of their products dont expect ANY support after 2 years! I will NEVER buy another product from...

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Lorex and Night Owl Pros and Cons

Pros
  • Quality of working products
  • Concept of the product
  • Nonthing
  • System worked great for a while
  • Setup of system
  • High definition cameras
Cons
  • Terrible customer service
  • Customer support
  • Customer service practices
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Customer service

Lorex and Night Owl Most Positive Reviews

Top rated reviews
5

I called in, and left my name and number. Kevin called me back in about 10 minutes. He was patient and informative. He w...

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5

Need to know how to have lights not turn on cameras when motion

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5

I have had my lorex LH030400 for years and now a camera need to be replaced I may have trouble finding one. I have been...

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5

Lovely my camera . All is working very well. I will always recommend my friends this brand . Thanks you a lot guys .

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Lorex and Night Owl Most Critical Reviews

Lowest rated reviews
1

Ive had my system for almost 2 years now. I spent $1,400 on an 8 camera security system, doorbell camera and floodlight...

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1

The Phone app constantly crashes for weeks at a time support line completely useless!!!!!!!!!!!

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1

i paid for 3 day shipping. still has not shipped 5 days later. 4 reps tell me they i have no idea--put me on hold and...

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1

At first a power cord died . Replaced it now DVR will not transfer vedio to my mobile devices. Im really pissed with...

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Lorex and Night Owl Latest Reviews

Recent published reviews
No votes

Lorex Technology has hired poor customer service representatives. I am highly technical. I spent 3 hours root causing a...

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3.2

Wifi lost on iPhone cant fine a reset button on the dvr and your customer service has changed because the only way that...

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No votes

Only lasted one year and deader than dead dvr system, no parts available, no warranty,no repair centre. Never again...

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1.8

Talked with representative on phone and they are going to send an NVR unit for $186 as my old one went out. Gave them...

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