PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Night Owl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex

Lorex

1.9
Night Owl

Night Owl

Has verified representatives
2.8
Lorex
Night Owl

Lorex and Night Owl Overview

Total reviews
627
312
Company responses
82
193
Issues resolved
11
0

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 627 reviews. It is 315 reviews more than Night Owl received since May 24, 2012. Night Owl responds to reviews and communicates with its consumers more often than Lorex. Night Owl customer service team contacts its customers via PissedConsumer.com in 62 percent of cases.

Lorex and Night Owl Consumer Ratings

Rank
40 out of 293 in Security and Protection Services category
15 out of 293 in Security and Protection Services category
Customer service
51 in category
31 in category
Product or Service Quality
49 in category
33 in category
Reliability
45 in category
33 in category

According to consumer ratings and reviews, Night Owl ranks 25 points higher in the Security and Protection Services category than Lorex. People gave Lorex 1.2 stars for Customer service criterion in Security and Protection Services category and it is 55 points higher than the worst rated brand in this category. At the same time, Night Owl was rated 1.7 stars for Customer service criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Night Owl has a higher rating than Lorex. Regarding Reliability criterion, consumers gave Lorex 1.5 stars and it is 58% greater than other in category. Night Owl however was rated 1.8 stars and it is 69% greater than other in category.

Lorex and Night Owl Rating Details

Customer service
1.2 (382 reviews)
1.7 (126 reviews)
Reviewer's quote

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Christopher M
Product or Service Quality
1.5 (365 reviews)
1.8 (124 reviews)
Reviewer's quote

never had such a bad experience and years ago with my first lorex system it was not this bad and their quality has become unacceptible. I DEMAND THIS FULL REFUND AS I DID WITH FABIO TWO WEEKS AFTER ORDERED BUT A WEEK AFTER GETTING THE DELIVERY WHICH TOOK ALMOST 2 WEEKS. MORE ATTEMPTS TO DELAY AND...

PissedConsumer1752678

The result was that the customer service person hung up on me because he has a script to follow and I had already performed those steps and was not about to waste time and do it over again. So, today, we took down the defective camera and replaced it with an extra fully functioning Night I Owl...

Sylvia S
Reliability
1.5 (348 reviews)
1.8 (130 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

PissedConsumer951426

My ten-month-old system doesn't work and after waiting 2 hours on hold for a tech assistant who does not speak English. I was told that a level two assistant would call me back - on seven different occasions - but they didn't say whether it would be within my lifetime. I have not received a return...

Delanee

Lorex and Night Owl Pros and Cons

Pros
  • Concept of the product
  • Quality of working products
  • Camera when it was working
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible

Lorex and Night Owl Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

Lorex and Night Owl Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

Lorex and Night Owl Latest Reviews

Recent published reviews
1

defective dvr and camera box damaged. lorex has continued to try and force me to take a replacement of dvr but will be r...

Read all 627 reviews

My system keeps resetting and I have to redo all of my camera and recording settings over and over. I have already...

Read all 312 reviews

Lorex and Night Owl Products and Services

Most reviewed product and services
  • Lorex Security System (154 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Night Owl Security System (113 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)