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Lorex
Night Owl

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Lorex

Lorex

1.9
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 610 TOTAL REVIEWS
Rank
39 out of 435
in Security and Protection Services category
Rating Details
Customer service
Product or Service Quality
Reliability
Website
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    434
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    06:15
  • ISSUES RESOLVED
    9%
Top Products and Services
1.6
153 reviews
2.1
127 reviews
2.2
57 reviews
Night Owl

Night Owl

Has verified representatives
2.7
  • 0 ISSUES RESOLVED
  • 193 COMPANY RESPONSES
  • 298 TOTAL REVIEWS
Rank
17 out of 435
in Security and Protection Services category
Rating Details
Customer service
Product or Service Quality
Reliability
Website
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    1868
  • SUCCESSFUL
    87%
  • AVG CALL DURATION
    06:56
  • ISSUES RESOLVED
    12%
Top Products and Services
1.9
111 reviews
2
46 reviews
2.1
28 reviews

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Anonymous
#1647180

I would rather donate a kidney then try to do business with Lorex ... it's much easier than trying to get any response from their customer service team. Lorex is a horrible company with a horrible reputation they.

Anonymous
#1578908

Lorex after sales or should I say once you have wasted your money! is absolute CRAP.

Both cameras on my cctv system stopped working after 18months, they won't help as my product is now discontinued. Will never purchase or recommend Lorex to anyone, Wasted £300.00 on system, cannot even buy replacement cameras.

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