PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lorex and Night Owl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lorex

Lorex

1.9
Night Owl

Night Owl

Has Verified Representatives
2.6
Lorex
Night Owl

Lorex and Night Owl Overview

Total reviews 656 352
Company responses 82 204
Issues resolved 11 0

Lorex and Night Owl Consumer Ratings

Rank
45 out of 249 in Security and Protection Services category
21 out of 249 in Security and Protection Services category
Customer service
52 in category
34 in category
Product or Service Quality
57 in category
38 in category
Reliability
49 in category
36 in category
Website
37 in category
53 in category

Lorex and Night Owl Rating Details

Customer service
1.2 (400 reviews)
1.6 (142 reviews)
Reviewer's quote

...DO NOT PURCHASE! Customer service suuuuucks. They don't speak good English, they do what is written for them to do, not what the customer needs. You have to do all the troubleshooting...

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I called cust service a dozen ties the first year and here again almost 2 years and no Night Owl service and customer service is in the Philippines and has never been able to help me since they are a call center and the company is supposed to be from Florida I need someone with a password to call...

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Product or Service Quality
1.5 (382 reviews)
1.8 (141 reviews)
Reviewer's quote

I contacted customer service and submitted my request for replacement of the defective device they sent me. It was approved by the service agent, then the next day I was told it was being held up due to their claim that I did not give them all my information requested, which I did. I resubmitted...

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all I want is service not all these unimportant question..

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Reliability
1.5 (363 reviews)
1.8 (146 reviews)
Reviewer's quote

Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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I installed my system and can not log into my dvr. States incorrect password. I can log into it on my phone but resetting the password does not work. After 12 attempts and hours and hours and days and days of tech support stating either I have the wrong department or someone will call me back. The...

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Website
2 (357 reviews)
1.8 (135 reviews)
Reviewer's quote

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

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...I would advice to contact this terrible very badly maintained website called night owl I need it to be public that they are so bad at their customer service like y’all literally have one job so do it right or don’t do it at all !!!..

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Lorex and Night Owl Pros and Cons

Pros
  • Quality of working products
  • Concept of the product
  • Camera when it was working
  • System worked great for a while
  • Customer service was responsive
  • Setup of system
Cons
  • Terrible customer service
  • Customer service practices
  • Product and customer service
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Customer service

Lorex and Night Owl Most Positive Reviews

Top rated reviews
5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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5

Please can u help me please i traver allot i check my house from my phone Sad

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Lorex and Night Owl Most Critical Reviews

Lowest rated reviews
1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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1

Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the un...

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Lorex and Night Owl Latest Reviews

Recent published reviews
No votes

DVR did not work on arrival. No offer from Lorex to repair,replace,discount, nothing. Cannot even purchase a new one...

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1

Almost 2 years ago I purchased this for my Illinois Lake House and it worked 2 weeks and then while I am at my I was at...

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No votes

System didn't work on arrival. Warranty over with no resolution. Cannot even BUY replacement dvr unless buying whole...

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No votes

Well, my cell has the app but I never get notifications when someone is on my property and is detected on cameras?

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Lorex and Night Owl Products and Services

Most reviewed product and services
  • Lorex Security System (158 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)
  • Night Owl Security System (120 reviews)
  • Night Owl Technical Support (47 reviews)
  • Night Owl Mobile Application (28 reviews)