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Lord And Taylor

Footwear and Clothing
Has verified representatives
  • 11 ISSUES RESOLVED
  • 324 COMPANY RESPONSES
  • 374 TOTAL REVIEWS
  • $16.5K CLAIMED LOSSES
  • $154 AVERAGE LOSS
3.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • None 8
  • Products 5
  • Product and sales price 4
  • Salesperson 3
  • Product as advertised 2

Customers don't like

  • Customer service11
  • Slow order processing9
  • Online service8
  • Do not honor what was promised5
  • Poor customer service5
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 734 TOTAL REVIEWS
  • $28.1K CLAIMED LOSSES
  • $158 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of products 13
  • How their website looked 6
  • Website 6
  • Prices 5
  • That they have new items daily 5

Customers don't like

  • Long shipping time13
  • Exchange policy9
  • Misinformation9
  • Poor quality4
  • Website functionality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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