PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zappos and Lord And Taylor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zappos
Lord And Taylor

Zappos and Lord And Taylor Overview

Total reviews
61
684
Company responses
0
513
Issues resolved
1
21

Zappos and Lord And Taylor Consumer Ratings

Rank
314 out of 2059 in Footwear and Clothing category
175 out of 2059 in Footwear and Clothing category
Product or Service Quality
315 in category
258 in category
Customer service
151 in category
413 in category
Advertised vs Delivered
174 in category
254 in category
Diversity of Products or Services
318 in category
320 in category

Zappos and Lord And Taylor Rating Details

Product or Service Quality
1.9 (19 reviews)
2 (246 reviews)
Reviewer's quote

Knew immediately that they were fake from the squared off pockets, to the missing quality elastic waistband, to the fake plastic/cheap logo that was not only different in size but felt I could peel it off. The metal loop rings where the draw string goes thru didn’t have the signature RVCA stamp and...

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...Horrible Customer Service from Lord and Taylor..

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Customer service
2.1 (18 reviews)
1.3 (357 reviews)
Reviewer's quote

Regrettably, it appears that we have not been able to provide the customer service level that we strive to provide to all of our customers. Please keep in mind that you can return your purchase for up to 365 days from the purchase date. When returning items to us, products must be in the condition...

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The only reason I job with you is because of your outstanding customer service but today that has come to a end. First I would like to return this item and get my refund and secondly for it not to come back to me. Im a senior with condition that wont allow to circulate outside due to the curse each...

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Advertised vs Delivered
2.1 (17 reviews)
1.9 (225 reviews)
Reviewer's quote

...Called just to be told they would be shipped that night and delivered the next day and they still haven't been delivered or moved at all. Friends, fiance, and i have been loyal customers for years. We're all finding a new place to shop due to my terrible shipping experience..

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...Surprisingly, it said it was delivered on 6/1/2020, which was not the case. I checked my home camera and there was no sign of delivery during the time stated on the tracking record. Anyhow, I called Lord &;; Taylor customer service and waited almost an hour to get through...

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Diversity of Products or Services
2.5 (17 reviews)
2.5 (214 reviews)
Reviewer's quote

I have had bad experiences with zappos Every time I order they always delay shipping i have had no problems with their products but this not shipping right away is ***. So i just ordered some sneakers for me and looks like i have to call them again i think that this time is the last time I deal...

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I ordered products almost a month ago and have not received order. Fed ex took down tracking number saying calculation pending after repeated promised days on delivery kept changing. I keep trying to call Lord and Taylor customer service and get no help and I'm constantly kept on hold without ever...

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Zappos and Lord And Taylor Pros and Cons

Pros
  • Customer service
  • Verity
  • Prompt service
  • Products
  • Way the store used to be
  • Product and sales price
Cons
  • Shipping
  • Racial profiling customers
  • Order processing
  • Customer service
  • Slow order processing
  • Online service

Zappos and Lord And Taylor Most Positive Reviews

Top rated reviews
5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

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5

I ordered 3 Plus Size tops , 3 days before Thanksgiving, and they came on Wed and all fit! I always loved Lord & Ta...

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4.7

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada,...

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5

Patricia went above and beyond at the most busy time of year to assist me with a gown for my daughter's wedding. Knowing...

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Zappos and Lord And Taylor Most Critical Reviews

Lowest rated reviews
1

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in...

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1

I ordered on Sunday 10/25, it is now Wednesday 10/29, and still they have not shipped my order, and when I asked for...

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1

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of sh...

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1

So I placed an order and then I returned it because the item I ordered doesn't fit very well. I was calling the...

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Zappos and Lord And Taylor Latest Reviews

Recent published reviews
2.4

Surprised to see so many 3 and 4 star ratings. Order from them and you will find out if those ratings are accurate.

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2.2

The issue is still not resolved. Horrible Customer Service from Lord and Taylor

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No votes

I ordered UGG slippers for my wife for Christmas. The order went through and I was told the slippers should arrive no la...

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1

I placed an order on 7/4/20; received shipping info on 7/8/20. Never received product. Filed a claim on 7/27/20 and was...

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Zappos and Lord And Taylor Products and Services

Most reviewed product and services
  • Zappos Customer Care (5 reviews)
  • Zappos Shipping Service (2 reviews)
  • Lord And Taylor Customer Care (169 reviews)
  • Lord And Taylor Shipping Service (86 reviews)
  • Lord And Taylor Sales Representative (19 reviews)