PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rue La La and Lord And Taylor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rue La La
Lord And Taylor

Rue La La and Lord And Taylor Overview

Total reviews
206
666
Company responses
0
513
Issues resolved
2
21

Rue La La and Lord And Taylor Consumer Ratings

Rank
217 out of 3050 in E-commerce category
149 out of 2001 in Footwear and Clothing category
Customer service
No votes
414 in category
Website
No votes
506 in category
Exchange, Refund and Cancellation Policy
No votes
263 in category
Advertised vs Delivered
No votes
253 in category

Rue La La and Lord And Taylor Rating Details

Customer service
No votes
1.3 (346 reviews)
Reviewer's quote

...How about reaching out prior to cancellation with a phone call, text or email? Very poor customer service. Im not a new customer, so i dont understand what exactly had to be verified..

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...Anyhow, I called Lord &;; Taylor customer service and waited almost an hour to get through. When my call was finally answered it was with someone who barely spoke English. In addition I was hurriedly told it will take up to 21 day to investigate...

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Website
No votes
2 (281 reviews)
Reviewer's quote

Woke up to $1250 worth of fraudulently charged items from this website..

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...Now I want exchange the shoe that I really buy on the website, or request the refund. Here are the pictures that i took once I open the package..

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Exchange, Refund and Cancellation Policy
No votes
1.6 (269 reviews)
Reviewer's quote

...Customer Care Team didn't answer my letters and don't want to refund me my money. And they dont want to send me the video with process of packaging. So I don;t know what to do...

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...How do I go about getting a refund since it seems unlikely the store will reopening..

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Advertised vs Delivered
No votes
1.9 (220 reviews)
Reviewer's quote

...They advertised the watch as authentic with two year manufacturer warranty. all LIES!! The watch was falling behind after two months so I took it for repairs. The repair center said the Watch looks authentic but is fake...

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...The post office told me it was delivered at 10:23 am on February 3rd to their warehouse. I started calling them end of February. Got the same service rep twice...

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Rue La La and Lord And Taylor Pros and Cons

Pros
  • Variety of items
  • Good prices
  • Prices
  • Products
  • Way the store used to be
  • Product and sales price
Cons
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service
  • Customer service
  • Slow order processing
  • Online service

Rue La La and Lord And Taylor Most Positive Reviews

Top rated reviews
5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

I ordered 3 Plus Size tops , 3 days before Thanksgiving, and they came on Wed and all fit! I always loved Lord & Ta...

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5

Great customer service - quick response and action. Thank you.

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5

Patricia went above and beyond at the most busy time of year to assist me with a gown for my daughter's wedding. Knowing...

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Rue La La and Lord And Taylor Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1

I ordered on Sunday 10/25, it is now Wednesday 10/29, and still they have not shipped my order, and when I asked for...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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1

So I placed an order and then I returned it because the item I ordered doesn't fit very well. I was calling the...

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Rue La La and Lord And Taylor Latest Reviews

Recent published reviews
2.8

Don't refer to me as "PISSED CUSTOMER."ITS NOT FUNNY,VERY DISRESPECTFUL AND RUDE

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No votes

This is my second review for the same issue. Months ago I ordered a few shirts and one of them wasn't in the box. L...

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2.5

My package was missing! Which I reported to FedEx as well Ruelala but instead my shipping address was blocked because a...

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1

A ring resizing left in the store. Never heard back from anyone. Haven't seen my purchase or heard from anyone since...

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Rue La La and Lord And Taylor Products and Services

Most reviewed product and services
  • Rue La La Customer Care (54 reviews)
  • Rue La La Shipping Service (35 reviews)
  • Rue La La Subscription (3 reviews)
  • Lord And Taylor Customer Care (169 reviews)
  • Lord And Taylor Shipping Service (86 reviews)
  • Lord And Taylor Sales Representative (19 reviews)