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Lord And Taylor

Footwear and Clothing
Has verified representatives
  • 17 ISSUES RESOLVED
  • 419 COMPANY RESPONSES
  • 464 TOTAL REVIEWS
  • $24.3K CLAIMED LOSSES
  • $193 AVERAGE LOSS
3.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Products 6
  • Product and sales price 4
  • Price 4
  • Salesperson 3
  • Product as advertised 2

Customers don't like

  • Customer service51
  • Slow order processing9
  • Online service8
  • Do not honor what was promised6
  • Customer service and the site5
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Macys

Supermarkets and Malls
  • 6 ISSUES RESOLVED
  • 1211 TOTAL REVIEWS
  • $500K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Product 4
  • Selection 3
  • Sale prices 3
  • Quality of products 3
  • Quality of item 3

Customers don't like

  • Poor customer service59
  • Billing and customer service7
  • Poorly trained employee4
  • False advertising of stock4
  • Staff3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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