PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Texas Roadhouse and Longhorn Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Texas Roadhouse
Longhorn Steakhouse

Texas Roadhouse and Longhorn Steakhouse Overview

Total reviews 640 186
Company responses 0 0
Issues resolved 9 0

Texas Roadhouse and Longhorn Steakhouse Consumer Ratings

Rank
106 out of 2658 in Cafes, Restaurants and Bars category
133 out of 2658 in Cafes, Restaurants and Bars category
Customer service
83 in category
126 in category
Quality of Food
80 in category
130 in category
Price Affordability
63 in category
121 in category
Product or Service Quality
76 in category
152 in category

Texas Roadhouse and Longhorn Steakhouse Rating Details

Customer service
2.1 (306 reviews)
1.9 (93 reviews)
Reviewer's quote

...best customer service in a while. food was served in a timely manner the waitress whose name is Samantha was great, made this experience even better. We visited the Murray restaurant..

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I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

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Quality of Food
2.6 (255 reviews)
2.2 (93 reviews)
Reviewer's quote

...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

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Price Affordability
3.1 (244 reviews)
2.9 (78 reviews)
Reviewer's quote

...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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Where would the longhorn on October 17th I believe it was a Saturday with a wedding party first of all we had to wait about two and a half hours before we will see it when we were seated we will spread it out or around the restaurant the staff was not very nice they were kind of rude we had to wait...

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Product or Service Quality
2.2 (241 reviews)
1.7 (92 reviews)
Reviewer's quote

Service was terrible and steaks were over cooked plus i hand picked a steak with a bone but came out without a bone. My wife didnt want me to complain so i just ate it!..

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...The lunch went well and the service was good. On 06/01/2020 I met a girlfriend at the same Longhorn for lunch. I had soup an salad she has salmon and baked sweet potato for lunch but ordered soup and salad to go...

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Texas Roadhouse and Longhorn Steakhouse Pros and Cons

Pros
  • Food
  • Waitress was nice
  • Typically good food
  • Waitress
  • Usually great service and food
  • Steak
Cons
  • Customer service
  • Manager or
  • Bad attitude
  • Customer service
  • Just a bad experence
  • Service we recieved

Texas Roadhouse and Longhorn Steakhouse Most Positive Reviews

Top rated reviews
5

Great food and service. Super nice manager. Never had a bad experience there.

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5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

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Texas Roadhouse and Longhorn Steakhouse Most Critical Reviews

Lowest rated reviews
1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

The food was salty n cold

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

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Texas Roadhouse and Longhorn Steakhouse Latest Reviews

Recent published reviews
No votes

No social distance.
No masks on cooks.
Manager no masks.
Road house Port Arthur Texas.

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No votes

Steak was not cooked correctly, backed potato was burned and Mac and cheese was cold

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1

I went on a business meeting to have dinner and I ordered my steak well done when I received it was raw inside I asked...

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No votes

Amy daughter and 2 other girls were there for interviews and no one showed up for them. Alpharetta GA location. New...

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Texas Roadhouse and Longhorn Steakhouse Products and Services

Most reviewed product and services
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Steak (55 reviews)
  • Texas Roadhouse Waiter (34 reviews)
  • Longhorn Steakhouse Steak (22 reviews)
  • Longhorn Steakhouse Manager (12 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)