PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Texas Roadhouse and Longhorn Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Texas Roadhouse
Longhorn Steakhouse

Texas Roadhouse and Longhorn Steakhouse Overview

Total reviews
610
178
Company responses
0
0
Issues resolved
9
0

Texas Roadhouse and Longhorn Steakhouse Consumer Ratings

Rank
97 out of 2614 in Cafes, Restaurants and Bars category
151 out of 2614 in Cafes, Restaurants and Bars category
Customer service
74 in category
120 in category
Quality of Food
73 in category
126 in category
Price Affordability
62 in category
121 in category
Product or Service Quality
68 in category
147 in category

Texas Roadhouse and Longhorn Steakhouse Rating Details

Customer service
2.2 (297 reviews)
1.8 (91 reviews)
Reviewer's quote

...I left out in tears, my daughter was still there giving Michelle a lesson on customer service. Yall I never felt like that before. That was pure RACIEST! NO APOLIGIES, DIDN'T TRY TO FIX THE PROBLEM, NO EMPATHY AT ALLLLLLLLL!!! SHILO, IL...

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I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

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Quality of Food
2.7 (252 reviews)
2.2 (91 reviews)
Reviewer's quote

...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

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Price Affordability
3.1 (237 reviews)
2.8 (78 reviews)
Reviewer's quote

...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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I placed an order for a steak that was supposed to be well done. The steak was undercooked. Attempted to contact manager at the location and was told he was to busy to call back in the morning. Told agent that was unacceptable and finally got the manger on the phone. Tried to confirm how long a...

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Product or Service Quality
2.2 (232 reviews)
1.7 (92 reviews)
Reviewer's quote

Poor service snotty rude staff cold food..

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Cold food terrible service not satisfied..

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Texas Roadhouse and Longhorn Steakhouse Pros and Cons

Pros
  • Food
  • Waitress was nice
  • Waitress was very polite and did a good job
  • Waitress
  • Usually great service and food
  • Steak
Cons
  • Customer service
  • Manager or
  • Tough steak
  • Customer service
  • Just a bad experence
  • Service we recieved

Texas Roadhouse and Longhorn Steakhouse Most Positive Reviews

Top rated reviews
5

Great food and service. Super nice manager. Never had a bad experience there.

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5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

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Texas Roadhouse and Longhorn Steakhouse Most Critical Reviews

Lowest rated reviews
1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

The food was salty n cold

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

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Texas Roadhouse and Longhorn Steakhouse Latest Reviews

Recent published reviews
1

Was told my family of 6 and A 3yr old could't be seated together,we decided to stay anyway. Got on the list. 40 to 50 mi...

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No votes

Waiting an hour for a freaking hamburger

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No votes

Vendor services
Pressure cleaning the exterior Texas Roadhouse Restaurants
ON THE GO POWER WASH PRO, LLC
407-861-8831
ontheg...

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1

First time ordered small and waited at curbside 45 min longer then quoted time. Second time tonight ordered 2 steak...

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Texas Roadhouse and Longhorn Steakhouse Products and Services

Most reviewed product and services
  • Texas Roadhouse Manager (85 reviews)
  • Texas Roadhouse Customer Care (65 reviews)
  • Texas Roadhouse Steak (51 reviews)
  • Longhorn Steakhouse Customer Care (20 reviews)
  • Longhorn Steakhouse Steak (20 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)