PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Longhorn Steakhouse and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Longhorn Steakhouse
Texas Roadhouse

Longhorn Steakhouse and Texas Roadhouse Overview

Total reviews 187 649
Company responses 0 0
Issues resolved 0 9

Longhorn Steakhouse and Texas Roadhouse Consumer Ratings

Rank
132 out of 2673 in Cafes, Restaurants and Bars category
107 out of 2673 in Cafes, Restaurants and Bars category
Customer service
126 in category
83 in category
Quality of Food
128 in category
79 in category
Product or Service Quality
148 in category
76 in category
Value for money
131 in category
92 in category

Longhorn Steakhouse and Texas Roadhouse Rating Details

Customer service
1.9 (93 reviews)
2.1 (310 reviews)
Reviewer's quote

I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

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...best customer service in a while. food was served in a timely manner the waitress whose name is Samantha was great, made this experience even better. We visited the Murray restaurant..

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Quality of Food
2.2 (93 reviews)
2.6 (258 reviews)
Reviewer's quote

The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

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...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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Product or Service Quality
1.7 (92 reviews)
2.1 (247 reviews)
Reviewer's quote

...The lunch went well and the service was good. On 06/01/2020 I met a girlfriend at the same Longhorn for lunch. I had soup an salad she has salmon and baked sweet potato for lunch but ordered soup and salad to go...

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On 10/27/20 I received the worst service from the manager Ally at the Greece location. Upon arriving there was some confusion on information giving to me on 10/26. I tried to explain to the host what I was told, and she was unsure...

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Value for money
2.3 (82 reviews)
2.7 (230 reviews)
Reviewer's quote

...Why would you do something to hurt your business deliberately? Are they having fewer customers? If so, not stocking enough of something as popular as prime rib is not a good way for them to save money..

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...accepting that my order was wrong because I was black, which made them more comfortable to tell me I would not be refunded as if I was just trying to get my money back. No one in my home ate the food, instead we decided we would bring the food back in the morning & call the manager to receive a refund or have our food properly...

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Longhorn Steakhouse and Texas Roadhouse Pros and Cons

Pros
  • Waitress
  • Usually great service and food
  • Steak
  • Food
  • Waitress was nice
  • Typically good food
Cons
  • Customer service
  • Just a bad experence
  • Service we recieved
  • Customer service
  • Manager or
  • Bad attitude

Longhorn Steakhouse and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

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5

Great food and service. Super nice manager. Never had a bad experience there.

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5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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Longhorn Steakhouse and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

The food was salty n cold

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1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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Longhorn Steakhouse and Texas Roadhouse Latest Reviews

Recent published reviews
1.8

Order and online pick up meal for my family and said to be ready at 640pm and got to restaurant 5 till and called to...

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1

I'll never eat at your resturant again. To treat a veteran/ person the way you do is unforgivable..

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No votes

Steak was not cooked correctly, backed potato was burned and Mac and cheese was cold

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2.5

Went to Hickory NC on Friday night no social distancing they had every table full some of the staff not wearing masks...

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Longhorn Steakhouse and Texas Roadhouse Products and Services

Most reviewed product and services
  • Longhorn Steakhouse Steak (22 reviews)
  • Longhorn Steakhouse Manager (13 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Steak (56 reviews)
  • Texas Roadhouse Waiter (34 reviews)