PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Outback Steakhouse and Longhorn Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Outback Steakhouse
Longhorn Steakhouse

Outback Steakhouse and Longhorn Steakhouse Overview

Total reviews 1846 179
Company responses 0 0
Issues resolved 6 0

Outback Steakhouse and Longhorn Steakhouse Consumer Ratings

Rank
124 out of 2634 in Cafes, Restaurants and Bars category
155 out of 2634 in Cafes, Restaurants and Bars category
Customer service
105 in category
124 in category
Quality of Food
137 in category
129 in category
Location
93 in category
98 in category
Price Affordability
133 in category
122 in category

Outback Steakhouse and Longhorn Steakhouse Rating Details

Customer service
2 (863 reviews)
1.8 (91 reviews)
Reviewer's quote

...Even McDonald's gives better customer service than this for 1/3 of the price..

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I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

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Quality of Food
2.1 (769 reviews)
2.2 (93 reviews)
Reviewer's quote

...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

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The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

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Location
3.2 (759 reviews)
3.2 (79 reviews)
Reviewer's quote

I was just at the mobile Alabama location 2weeks ago from this date 6/23/2020 and now Im being told I cant take my family of 7 to this location when I was told it was moved up from 6 people to 8 people. I will never go back to this location again yall have lost my business for good and I will make...

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...Attempted to contact manager at the location and was told he was to busy to call back in the morning. Told agent that was unacceptable and finally got the manger on the phone. Tried to confirm how long a refund would take and manager hung up the phone..

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Price Affordability
2.7 (752 reviews)
2.8 (78 reviews)
Reviewer's quote

...I have always considered you all the experts in preparing excellent cuts of meat and certain specialties for the working class-Fabulous meals for a decent price. Tonight threw me for a loop. Oh noO..

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My wife and I went to longhorns in Centerville Georgie and we went in and the host said there was a 40 minute wait. No problem I eat here all the time. Im disable I broke my neck and need surgery on my back so I cant stand long so the host saids in a hateful way Hes a young black guy. ImA middle...

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Outback Steakhouse and Longhorn Steakhouse Pros and Cons

Pros
  • Food
  • Location
  • Good food
  • Waitress
  • Usually great service and food
  • Steak
Cons
  • Customer service
  • Poor service
  • Managment
  • Customer service
  • Just a bad experence
  • Service we recieved

Outback Steakhouse and Longhorn Steakhouse Most Positive Reviews

Top rated reviews
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

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5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

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5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

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5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

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Outback Steakhouse and Longhorn Steakhouse Most Critical Reviews

Lowest rated reviews
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

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1

The food was salty n cold

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1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

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1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

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Outback Steakhouse and Longhorn Steakhouse Latest Reviews

Recent published reviews
1

Dont When to outback to celebrate my birthday. My salad had a long brown hair in it and I was given a new salad. Okay....

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No votes

I was ignored for almost 30 sitting in a table with two kids that were hungry

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1

Two sides were omitted and third was incorect.Employee insured all items in carry out bags were included.Added plastic...

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No votes

So my kids are hungry is an25 min wait so we Desiderio to stay the ask for our phone number so they can text us when a...

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Outback Steakhouse and Longhorn Steakhouse Products and Services

Most reviewed product and services
  • Outback Steakhouse Steak (223 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Customer Care (156 reviews)
  • Longhorn Steakhouse Steak (20 reviews)
  • Longhorn Steakhouse Customer Care (20 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)