PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Outback Steakhouse and Longhorn Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Outback Steakhouse
Longhorn Steakhouse

Outback Steakhouse and Longhorn Steakhouse Overview

Total reviews
1663
127
Company responses
0
0
Issues resolved
3
0

Outback Steakhouse was first mentioned on PissedConsumer on Sep 29, 2009 and since then this brand received 1663 reviews. It is 1536 reviews more than Longhorn Steakhouse received since Jun 26, 2014.

Outback Steakhouse and Longhorn Steakhouse Consumer Ratings

Rank
111 out of 5046 in Cafes, Restaurants and Bars category
139 out of 5046 in Cafes, Restaurants and Bars category
Customer service
91 in category
103 in category
Staff
80 in category
71 in category
Location
97 in category
99 in category

According to consumer ratings and reviews, Outback Steakhouse ranks 28 points higher in the Cafes, Restaurants and Bars category than Longhorn Steakhouse. People gave Outback Steakhouse 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 273 points higher than the worst rated brand in this category. At the same time, Longhorn Steakhouse was rated 1.9 stars for Customer service criterion in this category and it is 261 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Longhorn Steakhouse has a higher rating than Outback Steakhouse. Regarding Location criterion, consumers gave Outback Steakhouse 3.2 stars and it is 73% greater than other in category. Longhorn Steakhouse however was rated 3.2 stars and it is 73% greater than other in category.

Outback Steakhouse and Longhorn Steakhouse Rating Details

Customer service
2 (781 reviews)
1.9 (71 reviews)
Reviewer's quote

...His commitment to customer service is to be commended. Mr. Hobby is the reason we dine at Outback because we are confident that we will enjoy our meal due to the management of his staff and personal service..

Trevone

First of all our salads never came until the dinner was there and my wife ordered a salad and we asked the waitress and she told my wife that it was all right and my wife said it was not all right and she walked off , I walk over and told the manager the problem and he was rude. Then he cam to my...

Mckinzey
Staff
2.2 (722 reviews)
2.3 (74 reviews)
Reviewer's quote

...Mike in my opinion is very unprofessional and what are you teaching your staff. He did not get concerned until I asked he was his boss and then he implied that people come back and get food and had not eaten there. He never asked anything about my receipt or receipt number...

Tammy J

...Billy Banks (Manager) provided for my Birthday Dinner all the staff was very attentive to detail, great. communication skills, and ready smile made my experience even better than I ever could have imagined. I’m so grateful for the pleasant experience and hospitality!..

Judy P
Location
3.2 (689 reviews)
3.2 (56 reviews)
Reviewer's quote

I ate at the Tuscaloosa, AL location twice before and got food poisoning every single time. The worst EVER!!!!..

Brandi A

...The service should have been that fast! I will not return to this location. Ever!..

Dorian N

Outback Steakhouse and Longhorn Steakhouse Pros and Cons

Pros
  • Location
  • Food
  • Waitress was great
  • Waitress
  • Service
  • Steak
Cons
  • Customer service
  • Managment
  • Quality of steak-food
  • Just a bad experence
  • Customer service
  • Service we recieved

Outback Steakhouse and Longhorn Steakhouse Most Positive Reviews

Top rated reviews
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

Outback Steakhouse and Longhorn Steakhouse Most Critical Reviews

Lowest rated reviews
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

1

The food was salty n cold

Outback Steakhouse and Longhorn Steakhouse Latest Reviews

Recent published reviews

Per your commercial nowhere does it say that card's must be bought at restaurant to receive a $10 gift card we. We...

Read all 1663 reviews
1.9

First of all our salads never came until the dinner was there and my wife ordered a salad and we asked the waitress and...

Read all 127 reviews

Outback Steakhouse and Longhorn Steakhouse Products and Services

Most reviewed product and services
  • Outback Steakhouse Steak (217 reviews)
  • Outback Steakhouse Manager (166 reviews)
  • Outback Steakhouse Customer Care (141 reviews)
  • Longhorn Steakhouse Steak (16 reviews)
  • Longhorn Steakhouse Customer Care (12 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)