PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Longhorn Steakhouse and Outback Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Longhorn Steakhouse
Outback Steakhouse

Longhorn Steakhouse and Outback Steakhouse Overview

Total reviews 187 1871
Company responses 0 0
Issues resolved 0 6

Longhorn Steakhouse and Outback Steakhouse Consumer Ratings

Rank
132 out of 2673 in Cafes, Restaurants and Bars category
123 out of 2673 in Cafes, Restaurants and Bars category
Quality of Food
126 in category
137 in category
Customer service
125 in category
111 in category
Product or Service Quality
148 in category
129 in category
Value for money
130 in category
139 in category

Longhorn Steakhouse and Outback Steakhouse Rating Details

Quality of Food
2.2 (93 reviews)
2.1 (780 reviews)
Reviewer's quote

The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

Read full review

...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

Read full review
Customer service
1.9 (93 reviews)
2 (876 reviews)
Reviewer's quote

I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

Read full review

Unable to get help from customer service..

Read full review
Product or Service Quality
1.7 (92 reviews)
1.8 (725 reviews)
Reviewer's quote

...The lunch went well and the service was good. On 06/01/2020 I met a girlfriend at the same Longhorn for lunch. I had soup an salad she has salmon and baked sweet potato for lunch but ordered soup and salad to go...

Read full review

Well we had numerous visits at our local outback had spoke with the manager several times concerning many issues service food quality so we have decided to no longer go to the restaurant it has been about a year since we have eaten in the restaurant so we thought we would do curbside pick up and...

Read full review
Value for money
2.3 (82 reviews)
2.2 (708 reviews)
Reviewer's quote

...Why would you do something to hurt your business deliberately? Are they having fewer customers? If so, not stocking enough of something as popular as prime rib is not a good way for them to save money..

Read full review

Save your money and taste buds and order elsewhere. While I understand that times have changed with the pandemic, customer service and food quality should not be hindered. I am usually the one to give a second chance, but low and behold, this is the second time I have been completely let down in a...

Read full review

Longhorn Steakhouse and Outback Steakhouse Pros and Cons

Pros
  • Waitress
  • Usually great service and food
  • Steak
  • Food
  • Location
  • Good food
Cons
  • Customer service
  • Just a bad experence
  • Service we recieved
  • Customer service
  • Poor service
  • Managment

Longhorn Steakhouse and Outback Steakhouse Most Positive Reviews

Top rated reviews
5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

Read full review
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

Read full review
5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

Read full review
5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

Read full review

Longhorn Steakhouse and Outback Steakhouse Most Critical Reviews

Lowest rated reviews
1

The food was salty n cold

Read full review
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

Read full review
1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

Read full review
1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

Read full review

Longhorn Steakhouse and Outback Steakhouse Latest Reviews

Recent published reviews
1.8

Order and online pick up meal for my family and said to be ready at 640pm and got to restaurant 5 till and called to...

Read full review
1.4

My Steak Was Way Undercooked &; My Husband's Chicken Tenders Where Cooked To Hard

Read full review
No votes

Steak was not cooked correctly, backed potato was burned and Mac and cheese was cold

Read full review
1

Complete disregard for their customers and added insult by providing discount coupons they will never honor.
Outback SUCK...

Read full review

Longhorn Steakhouse and Outback Steakhouse Products and Services

Most reviewed product and services
  • Longhorn Steakhouse Steak (22 reviews)
  • Longhorn Steakhouse Manager (13 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)
  • Outback Steakhouse Steak (224 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Waiter (118 reviews)