PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Longhorn Steakhouse and Outback Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Longhorn Steakhouse
Outback Steakhouse

Longhorn Steakhouse and Outback Steakhouse Overview

Total reviews 180 1849
Company responses 0 0
Issues resolved 0 6

Longhorn Steakhouse and Outback Steakhouse Consumer Ratings

Rank
155 out of 2634 in Cafes, Restaurants and Bars category
124 out of 2634 in Cafes, Restaurants and Bars category
Quality of Food
123 in category
133 in category
Product or Service Quality
144 in category
124 in category
Customer service
122 in category
104 in category
Value for money
122 in category
133 in category

Longhorn Steakhouse and Outback Steakhouse Rating Details

Quality of Food
2.2 (93 reviews)
2.1 (771 reviews)
Reviewer's quote

The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

Read full review

...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

Read full review
Product or Service Quality
1.7 (91 reviews)
1.8 (715 reviews)
Reviewer's quote

...The lunch went well and the service was good. On 06/01/2020 I met a girlfriend at the same Longhorn for lunch. I had soup an salad she has salmon and baked sweet potato for lunch but ordered soup and salad to go...

Read full review

While I understand that times have changed with the pandemic, customer service and food quality should not be hindered. I am usually the one to give a second chance, but low and behold, this is the second time I have been completely let down in a matter of maybe six weeks. Lets start with the first...

Read full review
Customer service
1.8 (91 reviews)
2 (864 reviews)
Reviewer's quote

I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

Read full review

...Even McDonald's gives better customer service than this for 1/3 of the price..

Read full review
Value for money
2.3 (81 reviews)
2.2 (699 reviews)
Reviewer's quote

...Why would you do something to hurt your business deliberately? Are they having fewer customers? If so, not stocking enough of something as popular as prime rib is not a good way for them to save money..

Read full review

...We were treated like we were in the wrong and that we were causing a scene because we just wanted our money back and to leave. If I could give this place less than 1 star I would..

Read full review

Longhorn Steakhouse and Outback Steakhouse Pros and Cons

Pros
  • Waitress
  • Usually great service and food
  • Steak
  • Food
  • Location
  • Good food
Cons
  • Customer service
  • Just a bad experence
  • Service we recieved
  • Customer service
  • Poor service
  • Managment

Longhorn Steakhouse and Outback Steakhouse Most Positive Reviews

Top rated reviews
5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

Read full review
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

Read full review
5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

Read full review
5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

Read full review

Longhorn Steakhouse and Outback Steakhouse Most Critical Reviews

Lowest rated reviews
1

The food was salty n cold

Read full review
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

Read full review
1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

Read full review
1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

Read full review

Longhorn Steakhouse and Outback Steakhouse Latest Reviews

Recent published reviews
No votes

Dave at the Bethlehem Georgia Store refused to pull his mask up when a customer at the bar asked him to. He said why...

Read full review
1

I typically write as many positive reviews as I can, as you never usually hear about the good. However, tonight is not t...

Read full review
No votes

I was ignored for almost 30 sitting in a table with two kids that were hungry

Read full review
No votes

Good evening,
To whom it may concern, I just had the worst service ever at your Meridian Ms location. Me and my husband l...

Read full review

Longhorn Steakhouse and Outback Steakhouse Products and Services

Most reviewed product and services
  • Longhorn Steakhouse Steak (20 reviews)
  • Longhorn Steakhouse Customer Care (20 reviews)
  • Longhorn Steakhouse Manager (12 reviews)
  • Outback Steakhouse Steak (223 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Customer Care (156 reviews)