PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Longhorn Steakhouse and Olive Garden as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Longhorn Steakhouse
Olive Garden

Longhorn Steakhouse and Olive Garden Overview

Total reviews 187 657
Company responses 0 0
Issues resolved 0 1

Longhorn Steakhouse and Olive Garden Consumer Ratings

Rank
132 out of 2673 in Cafes, Restaurants and Bars category
109 out of 2673 in Cafes, Restaurants and Bars category
Customer service
125 in category
109 in category
Quality of Food
126 in category
110 in category
Product or Service Quality
149 in category
84 in category
Value for money
130 in category
104 in category

Longhorn Steakhouse and Olive Garden Rating Details

Customer service
1.9 (93 reviews)
2 (259 reviews)
Reviewer's quote

I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

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...They should train their management personnel so that they can be prepared for the challenges of providing excellent customer service. I regret the low capacity and sense of customer satisfaction. Maggie Martinez maggiemartinezpr@***...

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Quality of Food
2.2 (93 reviews)
2.4 (186 reviews)
Reviewer's quote

The quality of food, service and professionalism has greatly diminished over the past year and a half. After tonight me and 32 of my closest family members and friends who frequent Longhorns are calling it quits forever, after my sister and I shared how we were treated tonight. I hope that the...

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...You charge quite a bit for the quality of food you serve. You want 100 words so I'll complain about the credit card machine. It is a pain in the neck...

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Product or Service Quality
1.7 (92 reviews)
2 (167 reviews)
Reviewer's quote

...The lunch went well and the service was good. On 06/01/2020 I met a girlfriend at the same Longhorn for lunch. I had soup an salad she has salmon and baked sweet potato for lunch but ordered soup and salad to go...

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...I know that the virus has changed alot of things but quality should not be one of them. I will say that chick-fil-a has not skipped on anything their service is top notch..

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Value for money
2.3 (82 reviews)
2.5 (150 reviews)
Reviewer's quote

...Why would you do something to hurt your business deliberately? Are they having fewer customers? If so, not stocking enough of something as popular as prime rib is not a good way for them to save money..

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...Waste of money..

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Longhorn Steakhouse and Olive Garden Pros and Cons

Pros
  • Waitress
  • Usually great service and food
  • Steak
  • Salad and bread sticks
  • Food was good
  • I couldnt enjoy it
Cons
  • Customer service
  • Just a bad experence
  • Service we recieved
  • Food
  • Service
  • Staff

Longhorn Steakhouse and Olive Garden Most Positive Reviews

Top rated reviews
5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

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5

My husband and I had dinner at the Olive Garden in D'Iberville, Mississippi last night. Our server, Sloan, was amazing...

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5

Judy Pleasant
I appreciate the excellent service Mr. Billy Banks (Manager) provided for my Birthday Dinner all the staff...

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5

Went to Olive Garden in Deptford Nj..around 3 pm..2 waitress working a ver.small section..and my husband and I did not...

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Longhorn Steakhouse and Olive Garden Most Critical Reviews

Lowest rated reviews
1

The food was salty n cold

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1

The waiter was beyond slow. He served drinks, salad and bread sticks to another table, that was seated after us, before...

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1

It was my daughters birthday march 2nd, and she really wanted longhorn steakhouse- i had never been there, so coming fro...

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1

My chicken dish came out in a scolding hot plate. The chicken was dry and I returned it. Manager DYLAN said I had...

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Longhorn Steakhouse and Olive Garden Latest Reviews

Recent published reviews
1.8

Order and online pick up meal for my family and said to be ready at 640pm and got to restaurant 5 till and called to...

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2

We went for a birthday party for a 50 year old. We were having fun. Manager named Crystal treated us like children....

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No votes

Steak was not cooked correctly, backed potato was burned and Mac and cheese was cold

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1.7

We were having a five person birthday party for a 50 year old friend. We were not drinking alcohol. The manager said we...

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Longhorn Steakhouse and Olive Garden Products and Services

Most reviewed product and services
  • Longhorn Steakhouse Steak (22 reviews)
  • Longhorn Steakhouse Manager (13 reviews)
  • Longhorn Steakhouse Waiter (13 reviews)
  • Olive Garden Waiter (50 reviews)
  • Olive Garden Pasta (43 reviews)
  • Olive Garden Manager (41 reviews)