PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loft and Uniqlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Loft and Uniqlo Overview

Total reviews
Company responses
Issues resolved

Loft was first mentioned on PissedConsumer on Jun 9, 2011 and since then this brand received 179 reviews. It is 80 reviews more than Uniqlo received since Aug 31, 2013.

Loft and Uniqlo Consumer Ratings

403 out of 2293 in Footwear and Clothing category
310 out of 2293 in Footwear and Clothing category
Customer service
307 in category
389 in category
374 in category
362 in category
Exchange, Refund and Cancellation Policy
245 in category
277 in category

According to consumer ratings and reviews, Uniqlo ranks 93 points higher in the Footwear and Clothing category than Loft. People gave Loft 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 650 points higher than the worst rated brand in this category. At the same time, Uniqlo was rated 1.2 stars for Customer service criterion in this category and it is 568 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Uniqlo has a higher rating than Uniqlo. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Loft 1.6 stars and it is 74% greater than other in category. Uniqlo however was rated 1.5 stars and it is 71% greater than other in category.

Loft and Uniqlo Rating Details

Customer service
1.4 (64 reviews)
1.2 (52 reviews)
Reviewer's quote

...Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply...

Carol N

...This is truly THE worse customer service I have ever had the misfortune to encounter. I want these shirts shipped asap or an immediate refund and I am NOT letting this go. Christine Spillane..

christine s
2.2 (52 reviews)
2.2 (48 reviews)
Reviewer's quote

Then, I followed the steps to return my order and the website stated that I could return in store or via mail and there were NO EXCLUSIONS listed on this page (see attached). I would think, to make it the best experience for the customer, LOFT would note exclusions on this page since their website...


...Due to that promo, I put 8 shirts in my cart and continued to browse the website. I must have spent an additional 45 minutes browsing the website. I went to check out and there was no "additional off"...

Exchange, Refund and Cancellation Policy
1.6 (51 reviews)
1.5 (45 reviews)
Reviewer's quote

...Loft refused a refund since it was passed 30 days & said I could receive a credit for half of what I paid. I will never ever shop there again..


I want a complete refund of at least the "overnight" delivery charge of 22 dollars. I am extremely upset, I did not get the merchandise for the trip that I was needed the shirts for, and more upset with the poor response from the Uniqlo people I emailed three times about the issues. They were not...

peter k

Loft and Uniqlo Pros and Cons

  • Have great clothes
  • Pricing
  • Style
  • Design
  • Uniqlo
  • Assistant on the shop floor
  • Customer service
  • Unfriendly
  • Shipping
  • Customer service
  • Dismissive attitude by staff and lack of desire to help
  • Service

Loft and Uniqlo Most Positive Reviews

Top rated reviews

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...


I'm a longterm Uniqlo customer and have shopped at stores in several different countries. I've bought items at this...

Loft and Uniqlo Most Critical Reviews

Lowest rated reviews

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...


I just faced racial discrimination at Uniqlo Tampines One in Singapore. I was walking behind my son to shop for our adve...

Loft and Uniqlo Latest Reviews

Recent published reviews

At the Loft Outlet in Round Rock, TX:
I bought two items that were clearanced clearly marked on the tag. When the cashier...

Read all 179 reviews

This product contains the biocide zinc pyrthione to prevent growth of odour causing microorganisms.
Why didn't you tell t...

Read all 99 reviews

Loft and Uniqlo Products and Services

Most reviewed product and services
  • Loft Customer Care (36 reviews)
  • Loft Shipping Service (14 reviews)
  • Loft Manager (12 reviews)
  • Uniqlo Customer Care (31 reviews)
  • Uniqlo Jacket (9 reviews)
  • Uniqlo Shipping Service (7 reviews)