PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loft and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loft
Northstyle

Loft and Northstyle Overview

Total reviews 208 528
Company responses 0 0
Issues resolved 1 0

Loft and Northstyle Consumer Ratings

Rank
465 out of 2136 in Footwear and Clothing category
503 out of 2136 in Footwear and Clothing category
Customer service
307 in category
374 in category
Exchange, Refund and Cancellation Policy
270 in category
371 in category
Website
396 in category
296 in category
Product or Service Quality
312 in category
222 in category

Loft and Northstyle Rating Details

Customer service
1.5 (76 reviews)
1.3 (147 reviews)
Reviewer's quote

My order came not complete,took me 2 hours on hold to talk customer service and they said they will return money for missing item never gets did they. Terrible experience..

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...Now I need to wait 7-14 days for that to be processed! Why was I never notified of this "hold" and delay???? Poor Customer Service, poor customer service representative!beware..

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Exchange, Refund and Cancellation Policy
1.6 (63 reviews)
1.3 (110 reviews)
Reviewer's quote

...I've sent half a dozen requests for a refund and update on my order status and have not once heard back from a real person. Their chat wants me to wait upwards of 5 hours. Their phone support never answers...

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...There are no details listed on the Return Policy on their website but they offered two mailing labels, one for the first order I received and one for the delayed order. I checked the credit for the returns on my credit card and realized that I did not receive $42. 58 back...

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Website
2.2 (61 reviews)
2.5 (116 reviews)
Reviewer's quote

...Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply...

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I ordered a Christmas present on December 7th, wasn't told it wasn't in stock. When I checked on my order it showed in stock on the 12th. After several emails to customer service they said it was just back in stock (a lie according to their website). I requested they upgrade the shipping to get it...

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Product or Service Quality
1.9 (55 reviews)
2.2 (125 reviews)
Reviewer's quote

...They called customer service. The manager said there was nothing they could do. I have all the paperwork to prove I placed this order..

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...I emailed customer service and they said there had been a problem with the payment method. There has never been a problem with my Visa card. So then I checked the status again and it said the order was "customer cancelled" on Sept 17th...

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Loft and Northstyle Pros and Cons

Pros
  • Have great clothes
  • Style
  • Pricing
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
Cons
  • Customer service
  • Refused to give credit or refund for my return
  • Online customer service
  • Customer service
  • Quality of item received
  • No refund

Loft and Northstyle Most Positive Reviews

Top rated reviews
5

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...

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5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

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5

nothing happened, the shirt doesn't fit.

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5

You receive those catalogs in the mail and see the beautiful women's clothing... DON'T BITE! I had forgotten how long...

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Loft and Northstyle Most Critical Reviews

Lowest rated reviews
1

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...

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1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

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1

Shopping online, finally find what I wanted but when checking out, there was a problem when i submitted. I submitted the...

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1

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they...

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Loft and Northstyle Latest Reviews

Recent published reviews
1

I ordered 2 pairs of shorts on July 6 through the store. I have not received them. I went to the Loft. They would not...

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1

I placed an order on Sept 9 for four items totaling $270. After 5 weeks and not receiving the order or any info about...

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1

I ordered June 11 got one shirt out of my order never received the rest they said it was in the mail after several...

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No votes

this company needs to be shut down

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Loft and Northstyle Products and Services

Most reviewed product and services
  • Loft Shipping Service (15 reviews)
  • Loft Manager (12 reviews)
  • Loft Clothing (6 reviews)
  • Northstyle Shipping Service (117 reviews)
  • Northstyle Vip Membership (47 reviews)
  • Northstyle Membership (23 reviews)