PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loft and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Loft and Northstyle Overview

Total reviews
Company responses
Issues resolved

Northstyle was first mentioned on PissedConsumer on Aug 28, 2009 and since then this brand received 498 reviews. It is 323 reviews more than Loft received since Jun 9, 2011.

Loft and Northstyle Consumer Ratings

397 out of 2474 in Footwear and Clothing category
385 out of 2474 in Footwear and Clothing category
Customer service
288 in category
339 in category
351 in category
231 in category
Exchange, Refund and Cancellation Policy
234 in category
299 in category

According to consumer ratings and reviews, Northstyle ranks 12 points higher in the Footwear and Clothing category than Loft. People gave Loft 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 627 points higher than the worst rated brand in this category. At the same time, Northstyle was rated 1.3 stars for Customer service criterion in this category and it is 576 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Northstyle has a higher rating than Loft. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Loft 1.6 stars and it is 74% greater than other in category. Northstyle however was rated 1.4 stars and it is 67% greater than other in category.

Loft and Northstyle Rating Details

Customer service
1.4 (63 reviews)
1.3 (134 reviews)
Reviewer's quote

Very unfriendly, no help , no help with starting a dressing room , as I was dropping clothes on floor ! One associate actually just looked at me ! I have never had this happen at a loft store ! So awefull ! No greet when you walked in , I will not go back to this store ! And I have always been...

Pam h

...Their stupid asian customer service team was horrible on the phone and my order (even though I paid for extra for express shipping) didn't come in time for my trip. This was my first time ordering from this company and they were horrible, won't be ordering in the future!!!!..

2.2 (51 reviews)
2.7 (102 reviews)
Reviewer's quote

...Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply...

Carol N

...Yeeeeech! BTW, I only called to order (instead of online) because website is slow and clunky; that may be by design to force you to call so they can give you the VIP pitch..

Exchange, Refund and Cancellation Policy
1.6 (50 reviews)
1.4 (100 reviews)
Reviewer's quote

I had order maternity clothes via online since this is the only way to shop maternity clothes from Loft. First, this order took a little over a week to arrive which is the longest I've ever had to wait for ANY order from anywhere and unfortunately by the time it arrived, it was too late as I was...


...There are no details listed on the Return Policy on their website but they offered two mailing labels, one for the first order I received and one for the delayed order. I checked the credit for the returns on my credit card and realized that I did not receive $42. 58 back...


Loft and Northstyle Pros and Cons

  • Have great clothes
  • Pricing
  • Style
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
  • Customer service
  • Shipping
  • Quality
  • Customer service
  • Quality of item received
  • No refund

Loft and Northstyle Most Positive Reviews

Top rated reviews

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...


I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

Loft and Northstyle Most Critical Reviews

Lowest rated reviews

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...


Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

Loft and Northstyle Latest Reviews

Recent published reviews

I bought a number of sweaters at LOFT. I like their styling.The sweaters are not even washed yet and the thread is...

Read all 175 reviews

Same as others. Charged for ‘membership’ BUT you don’t receive the benefits without multiple phone calls and snail mail...

Read all 498 reviews

Loft and Northstyle Products and Services

Most reviewed product and services
  • Loft Customer Care (36 reviews)
  • Loft Shipping Service (14 reviews)
  • Loft Manager (13 reviews)
  • Northstyle Shipping Service (106 reviews)
  • Northstyle Customer Care (38 reviews)
  • Northstyle Vip Membership (36 reviews)