PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loft and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Loft and Modlily Overview

Total reviews
Company responses
Issues resolved

Modlily was first mentioned on PissedConsumer on Feb 27, 2015 and since then this brand received 3097 reviews. It is 2922 reviews more than Loft received since Jun 9, 2011.

Loft and Modlily Consumer Ratings

394 out of 2471 in Footwear and Clothing category
594 out of 2471 in Footwear and Clothing category
Customer service
287 in category
427 in category
349 in category
499 in category
Exchange, Refund and Cancellation Policy
231 in category
390 in category

According to consumer ratings and reviews, Loft ranks 200 points higher in the Footwear and Clothing category than Modlily. People gave Loft 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 625 points higher than the worst rated brand in this category. At the same time, Modlily was rated 1.1 stars for Customer service criterion in this category and it is 485 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Loft has a higher rating than Modlily. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Loft 1.6 stars and it is 75% greater than other in category. Modlily however was rated 1.1 stars and it is 57% greater than other in category.

Loft and Modlily Rating Details

Customer service
1.4 (63 reviews)
1.1 (1437 reviews)
Reviewer's quote

Very unfriendly, no help , no help with starting a dressing room , as I was dropping clothes on floor ! One associate actually just looked at me ! I have never had this happen at a loft store ! So awefull ! No greet when you walked in , I will not go back to this store ! And I have always been...

Pam h

...The mdse was returned to your company on or about 10/21/2019 This is ridiculous that your company doesn't have a customer service phone number I will never order from this company again..

Theresa B
2.2 (51 reviews)
1.7 (1325 reviews)
Reviewer's quote

...Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply...

Carol N

...I like what I see on their website, but I would not recommend buying from a company that refused to assist customers after their purchase, Total lack of real customer service. Ticket (ID:T0175229668)..

Dianne E
Exchange, Refund and Cancellation Policy
1.6 (50 reviews)
1.1 (1293 reviews)
Reviewer's quote

I had order maternity clothes via online since this is the only way to shop maternity clothes from Loft. First, this order took a little over a week to arrive which is the longest I've ever had to wait for ANY order from anywhere and unfortunately by the time it arrived, it was too late as I was...


asked for a exchange of size and NO HELP..

Ruth A

Loft and Modlily Pros and Cons

  • Have great clothes
  • Pricing
  • Style
  • That its cheap
  • Look of clothes on ad
  • Price
  • Customer service
  • Shipping
  • Quality
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Loft and Modlily Most Positive Reviews

Top rated reviews

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...


ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

Loft and Modlily Most Critical Reviews

Lowest rated reviews

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...


Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

Loft and Modlily Latest Reviews

Recent published reviews

I bought a number of sweaters at LOFT. I like their styling.The sweaters are not even washed yet and the thread is...

Read all 175 reviews

I placed and order and my bank refused. To pay because they thought someone else was using my credit card. I informed...

Read all 3097 reviews

Loft and Modlily Products and Services

Most reviewed product and services
  • Loft Customer Care (36 reviews)
  • Loft Shipping Service (14 reviews)
  • Loft Manager (13 reviews)
  • Modlily Shipping Service (451 reviews)
  • Modlily Dress (432 reviews)
  • Modlily Swimsuit (340 reviews)