PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loft and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loft
Modlily

Loft and Modlily Overview

Total reviews 208 3244
Company responses 0 0
Issues resolved 1 8

Loft and Modlily Consumer Ratings

Rank
461 out of 2131 in Footwear and Clothing category
762 out of 2131 in Footwear and Clothing category
Customer service
294 in category
461 in category
Exchange, Refund and Cancellation Policy
254 in category
444 in category
Website
388 in category
558 in category
Product or Service Quality
298 in category
497 in category

Loft and Modlily Rating Details

Customer service
1.5 (76 reviews)
1.1 (1471 reviews)
Reviewer's quote

My order came not complete,took me 2 hours on hold to talk customer service and they said they will return money for missing item never gets did they. Terrible experience..

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...Its been 8 weeks and Im not happy with the poor customer service..

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Exchange, Refund and Cancellation Policy
1.6 (63 reviews)
1.1 (1323 reviews)
Reviewer's quote

...I've sent half a dozen requests for a refund and update on my order status and have not once heard back from a real person. Their chat wants me to wait upwards of 5 hours. Their phone support never answers...

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...without any explanation, refund or communication. Please advise when I will receive product or REFUND. Peg Swartz..

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Website
2.2 (61 reviews)
1.7 (1350 reviews)
Reviewer's quote

...Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply...

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...The only reason I got on this website was the Only way I got a response..

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Product or Service Quality
1.9 (55 reviews)
1.3 (1140 reviews)
Reviewer's quote

...They called customer service. The manager said there was nothing they could do. I have all the paperwork to prove I placed this order..

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...Poor quality. No shipping receipt or return label. This company is ripping people off..

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Loft and Modlily Pros and Cons

Pros
  • Have great clothes
  • Style
  • Pricing
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Refused to give credit or refund for my return
  • Online customer service
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Loft and Modlily Most Positive Reviews

Top rated reviews
5

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

nothing happened, the shirt doesn't fit.

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Loft and Modlily Most Critical Reviews

Lowest rated reviews
1

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Shopping online, finally find what I wanted but when checking out, there was a problem when i submitted. I submitted the...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Loft and Modlily Latest Reviews

Recent published reviews
1

I ordered 2 pairs of shorts on July 6 through the store. I have not received them. I went to the Loft. They would not...

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No votes

On my order #Mm201052****64554, I did not get my 25% off discount on 3rd item purchased.

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1

I ordered June 11 got one shirt out of my order never received the rest they said it was in the mail after several...

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No votes

I would like to cancel pay/pal I do not like credit at 78yrs old

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Loft and Modlily Products and Services

Most reviewed product and services
  • Loft Shipping Service (15 reviews)
  • Loft Manager (12 reviews)
  • Loft Clothing (6 reviews)
  • Modlily Shipping Service (461 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (352 reviews)