PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loan Depot and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loan Depot
Wells Fargo

Loan Depot and Wells Fargo Overview

Total reviews
337
1604
Company responses
0
0
Issues resolved
1
1

Loan Depot and Wells Fargo Consumer Ratings

Rank
136 out of 883 in Loans and Mortgages category
86 out of 710 in Banks category
Customer service
117 in category
91 in category
Reliability
128 in category
86 in category
Product or Service Quality
109 in category
61 in category
Interest Rate
72 in category
82 in category

Loan Depot and Wells Fargo Rating Details

Customer service
1.4 (188 reviews)
1.3 (381 reviews)
Reviewer's quote

Then we call customer service, and we explain what is going, and she deals with it, and finally the loan officer finally calls us back and is now finally working our loan. He finally on the 17th Feb tells us he will work on it and by the time we get back from overseas we should be good on the 27th....

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Reliability
1.3 (167 reviews)
1.2 (289 reviews)
Reviewer's quote

I worked with Jason Whigham the sales manager there in Roseville CA and he knew my whole story of my struggle and why I needed to refinance. First this drug out for 3 months. I constantly had to reach out to him for updates. Finally it was time to get the Appraisal, I had some challenges and he was...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Product or Service Quality
1.4 (166 reviews)
1.4 (328 reviews)
Reviewer's quote

The worst experience I have ever had with any service provider of any kind, imagine this with a financial services institution that should provide services for probably the most important investment people do in their lives! ZERO professionalism, follow up and care for potential customers, I can...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Interest Rate
2.1 (155 reviews)
1.5 (245 reviews)
Reviewer's quote

After starting mortgage refinance applications with a couple of different lenders, Loan Depot offered to "beat or match" the interest rate the others were offering, and even sent a Closing Document to show how quickly they could get this done so I decided to terminate my other applications. Now, 8...

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They also mentioned that before the 1 year ends we can call the division and ask for an extension on the low interest rate for 1 more year before the higher rates kick-in. We were thrilled about this because our home addition process had not begun yet and we might only be completed in 2018. So we...

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Loan Depot and Wells Fargo Pros and Cons

Pros
  • Refinancing at a lower rate
  • Interest rate
  • Impressed with the ability to lie
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Dishonest loan practices
  • Process and communication were pathetic
  • Customer service
  • Customer service
  • Incompetant
  • Rude representatives

Loan Depot and Wells Fargo Most Positive Reviews

Top rated reviews
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

Been dealing with them since april its now august supposed to close in June have been getting Friday evening calls...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Loan Depot and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

I first tried SunTrust mortgage and got screwed on the appraisal. Loan depot listened to what happened and said ...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Loan Depot and Wells Fargo Latest Reviews

Recent published reviews
3.8

I have recently used Loan Depot for a refinance and pulled enough cash out to pay off a new truck I bought a few months...

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1.2

I’m having a problem with claims rep for a purchase they sent me a copy of questions I answer with rep. Two of the...

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1

I worked with Jason Whigham the sales manager there in Roseville CA and he knew my whole story of my struggle and why I...

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1

Trying to deposit
ATM malfunctioned
Didn't get full credit
Refused to fix problem
Without the money for 9 months

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Loan Depot and Wells Fargo Products and Services

Most reviewed product and services
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (51 reviews)
  • Loan Depot Loan (43 reviews)
  • Wells Fargo Account (236 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)