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Loan Depot

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 167 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $36.7K AVERAGE LOSS
1.5
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • Refinancing at a lower rate 2
  • Online application 1
  • Interest rate 1
  • Impressed with the ability to lie 1
  • Having my balls stroked 1

Customers don't like

  • That the rate and terms kept changing3
  • Process and communication were pathetic3
  • Follow through3
  • Dishonest sales tactics3
  • Dishonest loan practices3
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1061 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.1K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Very poor business practices4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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