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Loan Depot

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 59 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $6.7K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • Refinancing at a lower rate 2
  • Al and scott made it happen for me 1
  • Handjobs 1
  • Having my balls stroked 1
  • Online application 1

Customers don't like

  • Follow through2
  • Process and communication were pathetic1
  • Service1
  • That the rate and terms kept changing1
  • Wont refund closing costs to help recoup 50000 liens1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 970 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.5K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
  • Unwillingness to fix problem usaa created3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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