PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Loan Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
Loan Depot

Quicken Loans and Loan Depot Overview

Total reviews
894
310
Company responses
0
0
Issues resolved
4
1

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 894 reviews. It is 584 reviews more than Loan Depot received since May 6, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Quicken Loans customer support team and Loan Depot customer service.

Quicken Loans and Loan Depot Consumer Ratings

Rank
137 out of 1293 in Loans and Mortgages category
125 out of 1293 in Loans and Mortgages category
Customer service
146 in category
117 in category
Product or Service Quality
119 in category
112 in category
Website
78 in category
121 in category

According to consumer ratings and reviews, Loan Depot ranks 12 points higher in the Loans and Mortgages category than Quicken Loans. People gave Quicken Loans 1.3 stars for Customer service criterion in Loans and Mortgages category and it is 206 points higher than the worst rated brand in this category. At the same time, Loan Depot was rated 1.4 stars for Customer service criterion in this category and it is 235 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Loan Depot has a higher rating than Loan Depot. Regarding Website criterion, consumers gave Quicken Loans 2.2 stars and it is 78% greater than other in category. Loan Depot however was rated 1.9 stars and it is 66% greater than other in category.

Quicken Loans and Loan Depot Rating Details

Customer service
1.3 (325 reviews)
1.4 (169 reviews)
Reviewer's quote

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F

I have nothing but great things to say about Loan Depot. I was kept updated throughout the application process. I did not have to submit much at all (a copy of my drivers license and bank statements showing where I transferred large amounts from one account to another). My agent was absolutely...

Dreyden
Product or Service Quality
1.4 (295 reviews)
1.4 (152 reviews)
Reviewer's quote

STOP CALLING ME .I AM NOT INTERESTED

Ken R

They strung me out for three months and told me my loan was approved only to find out after 3 months they couldn't do loan.For one thing I think they didn't want to make good on the low rate they promised me so they kept stringing it out saying they needed additional info...blah blah blah.I was a...

keith p
Website
2.2 (286 reviews)
1.9 (133 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L

...I sent emails and messages on thier website and called every number they had. Called again the third day same message. Finally the afternoon of the third day I got a call and she said she didn't know anything and she would let me know when she found out...

PissedConsumer1615981

Quicken Loans and Loan Depot Pros and Cons

Pros
  • Website
  • Interest rate
  • Customer service
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Interest rate
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Dishonest loan practices
  • Customer service
  • Broken promises

Quicken Loans and Loan Depot Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

Quicken Loans and Loan Depot Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

Quicken Loans and Loan Depot Latest Reviews

Recent published reviews

Gave $500 deposit loan not approved and person responsible Justin Gordon does not return my calls.

Read all 894 reviews
1

They strung me out for three months and told me my loan was approved only to find out after 3 months they couldn't do lo...

Read all 310 reviews

Quicken Loans and Loan Depot Products and Services

Most reviewed product and services
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (50 reviews)
  • Loan Depot Loan (42 reviews)