PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Loan Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
Loan Depot

Quicken Loans and Loan Depot Overview

Total reviews 915 346
Company responses 0 0
Issues resolved 4 1

Quicken Loans and Loan Depot Consumer Ratings

Rank
125 out of 900 in Loans and Mortgages category
135 out of 900 in Loans and Mortgages category
Customer service
No votes
119 in category
Product or Service Quality
No votes
114 in category
Website
No votes
122 in category
Reliability
No votes
130 in category

Quicken Loans and Loan Depot Rating Details

Customer service
No votes
1.4 (196 reviews)
Reviewer's quote

...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

Read full review

...Customer service is not good, have to email at least every week to see what is going on because they do not communicate with you. 4 months of giving them everything they asked for..

Read full review
Product or Service Quality
No votes
1.4 (171 reviews)
Reviewer's quote

...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

Read full review

Calls to supervisors and "customer service" are also not returned, and when I have asked to hold for someone, I was instead disconnected. My original loan agent mysteriously left the company, now no one seems to be in charge or on top of things. Horrible experience, wish I had never heard of Loan...

Read full review
Website
No votes
1.8 (150 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Read full review

...I sent emails and messages on thier website and called every number they had. Called again the third day same message. Finally the afternoon of the third day I got a call and she said she didn't know anything and she would let me know when she found out...

Read full review
Reliability
No votes
1.3 (174 reviews)
Reviewer's quote

Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships during Covid 19 phase, they came back with an offer to fund me 20k but asking for 5000 fee. What a shame, my own money with them, and to get it I have to 5000 as fee

Read full review

I contacted loan depot in May to refinance my home. While speaking with my loan officer everything went well I was able to get all documented needed within 4 days. I had referred friends to loan depot only to find out they had closed within 30 days, yet I was entering the month of August and kept...

Read full review

Quicken Loans and Loan Depot Pros and Cons

Pros
  • Website
  • Interest rate
  • Speed
  • Refinancing at a lower rate
  • Interest rate
  • Impressed with the ability to lie
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Customer service
  • Dishonest loan practices
  • Broken promises

Quicken Loans and Loan Depot Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Read full review
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

Read full review
5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

Read full review
5

Been dealing with them since april its now august supposed to close in June have been getting Friday evening calls...

Read full review

Quicken Loans and Loan Depot Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Read full review
1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

Read full review
1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

Read full review
1

I first tried SunTrust mortgage and got screwed on the appraisal. Loan depot listened to what happened and said ...

Read full review

Quicken Loans and Loan Depot Latest Reviews

Recent published reviews
1.5

Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships...

Read full review
1

Horrible company. They misinterpreted the FHA guidelines and told me I had to hire a plumber and an excavation company...

Read full review
No votes

NTalked to a person o 9-9-20 Wednesday
Shea Gillis. 480 548 4037. # 84037
She said she would call me on Thursday at 2pm
No...

Read full review
1

Loan still pending, has already taken twice as long as promised, and costs are approaching twice what was estimated. No...

Read full review

Quicken Loans and Loan Depot Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (128 reviews)
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (51 reviews)
  • Loan Depot Loan (43 reviews)