PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Loan Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
Loan Depot

Quicken Loans and Loan Depot Overview

Total reviews
897
336
Company responses
0
0
Issues resolved
4
1

Quicken Loans and Loan Depot Consumer Ratings

Rank
123 out of 882 in Loans and Mortgages category
134 out of 882 in Loans and Mortgages category
Customer service
147 in category
119 in category
Product or Service Quality
126 in category
114 in category
Website
76 in category
126 in category
Diversity of Products or Services
115 in category
107 in category

Quicken Loans and Loan Depot Rating Details

Customer service
1.3 (332 reviews)
1.4 (187 reviews)
Reviewer's quote

...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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Then we call customer service, and we explain what is going, and she deals with it, and finally the loan officer finally calls us back and is now finally working our loan. He finally on the 17th Feb tells us he will work on it and by the time we get back from overseas we should be good on the 27th....

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Product or Service Quality
1.4 (300 reviews)
1.4 (166 reviews)
Reviewer's quote

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

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The worst experience I have ever had with any service provider of any kind, imagine this with a financial services institution that should provide services for probably the most important investment people do in their lives! ZERO professionalism, follow up and care for potential customers, I can...

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Website
2.2 (289 reviews)
1.9 (144 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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...I sent emails and messages on thier website and called every number they had. Called again the third day same message. Finally the afternoon of the third day I got a call and she said she didn't know anything and she would let me know when she found out...

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Diversity of Products or Services
1.7 (259 reviews)
1.7 (135 reviews)
Reviewer's quote

Client resolution services. They were knowledgeable..

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...I received a call from loan depot today asking me if I had sent them the other documents they were requesting and it felt so good to tell me D that I wouldn’t need their services and I definitely wouldn’t recommend them to anyone ..

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Quicken Loans and Loan Depot Pros and Cons

Pros
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
  • Refinancing at a lower rate
  • Interest rate
  • Impressed with the ability to lie
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Dishonest loan practices
  • Process and communication were pathetic
  • Customer service

Quicken Loans and Loan Depot Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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5

Been dealing with them since april its now august supposed to close in June have been getting Friday evening calls...

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Quicken Loans and Loan Depot Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

I first tried SunTrust mortgage and got screwed on the appraisal. Loan depot listened to what happened and said ...

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Quicken Loans and Loan Depot Latest Reviews

Recent published reviews
2

I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my...

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1

I worked with Jason Whigham the sales manager there in Roseville CA and he knew my whole story of my struggle and why I...

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No votes

When we decided to refinance the first time in 2019, everything went smooth. Quick closing and had a better rate than or...

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1

Please just shut down your company, its horrible and put us out of our misery. Also i cant stand your commercials, were...

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Quicken Loans and Loan Depot Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (125 reviews)
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (51 reviews)
  • Loan Depot Loan (43 reviews)