PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Loan Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
Loan Depot

Quicken Loans and Loan Depot Overview

Total reviews 935 369
Company responses 0 0
Issues resolved 4 1

Quicken Loans and Loan Depot Consumer Ratings

Rank
151 out of 871 in Loans and Mortgages category
137 out of 871 in Loans and Mortgages category
Customer service
152 in category
121 in category
Product or Service Quality
129 in category
118 in category
Website
76 in category
122 in category
Reliability
130 in category
133 in category

Quicken Loans and Loan Depot Rating Details

Customer service
1.3 (354 reviews)
1.4 (210 reviews)
Reviewer's quote

...Be aware they offer poor customer service. Very hard for them to take responsibility for why the move so slow through the process. We were moving in to the 4th month..

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...i have called several different people several times(including customer service) and really got nowhere. My loan number is 10390**** My phone number is (626)961-**** My e-mail address is natlevert3@***. com..

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Product or Service Quality
1.4 (320 reviews)
1.4 (184 reviews)
Reviewer's quote

...From start to no end, their insane roller coaster customer (non)service has not taken. There was excellent communication with title and insurance agent. Quicken couldn't follow simple instructions for clients insurance...

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Service you say is # 1 well you folks need to be a customer and call loan depot I CALL LOAN DEPOT SERVICE THE BIG RUN AROUND I spent two hours on the phone listening to *** music and advertisements I finally gave up no one cares at loan depot about any of its customers issue if you are so dam BUSY...

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Website
2.2 (308 reviews)
1.9 (160 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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...I sent emails and messages on thier website and called every number they had. Called again the third day same message. Finally the afternoon of the third day I got a call and she said she didn't know anything and she would let me know when she found out...

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Reliability
1.3 (281 reviews)
1.3 (186 reviews)
Reviewer's quote

Happy with very recent loan, however, despite numerous calls and promises I cannot get them to stop sending daily advertisements to my mobile number that require numerous keystrokes to delete

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Charged $200 for a recording fee to leave. The new lender also charged a recording fee as they should. Loan Depot will not talk about it, just transfer through 5 agents with no resolution. Two hours on phone. Recording is to update 1st lien position on deed. This benefits the new lender. Old lender...

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Quicken Loans and Loan Depot Pros and Cons

Pros
  • Interest rate
  • Website
  • First week of communication
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Interest rate
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Customer service
  • Dishonest loan practices
  • Broken promises

Quicken Loans and Loan Depot Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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5

Been dealing with them since april its now august supposed to close in June have been getting Friday evening calls...

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Quicken Loans and Loan Depot Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

I first tried SunTrust mortgage and got screwed on the appraisal. Loan depot listened to what happened and said ...

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Quicken Loans and Loan Depot Latest Reviews

Recent published reviews
4.2

Happy with very recent loan, however, despite numerous calls and promises I cannot get them to stop sending daily advert...

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1.9

Charged $200 for a recording fee to leave. The new lender also charged a recording fee as they should. Loan Depot will...

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No votes

yes Im a impaired from milatary service.
just looking for a home. billion dollar Coronavirus.

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2.4

I started the home loan refinancing process in august, 2020. It is now January, 2021 and I have no idea of the status of...

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Quicken Loans and Loan Depot Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (131 reviews)
  • Loan Depot Loan Refinance (51 reviews)
  • Loan Depot Loan (45 reviews)
  • Loan Depot Mortgage Refinance (32 reviews)