PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loan Depot and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loan Depot
Quicken Loans

Loan Depot and Quicken Loans Overview

Total reviews 433 964
Company responses 0 0
Issues resolved 1 5

Loan Depot and Quicken Loans Consumer Ratings

Rank
216 out of 1016 in Loans and Mortgages category
204 out of 1016 in Loans and Mortgages category
Customer service
203 in category
228 in category
Reliability
236 in category
219 in category
Product or Service Quality
201 in category
204 in category
Interest Rate
109 in category
152 in category

Loan Depot and Quicken Loans Rating Details

Customer service
1.4
(250 reviews)
1.3
(372 reviews)
Reviewer's quote

...When I called I was told by Elia the customer service agent that there was nothing that could be done about the late fee. Seriously, you will do everything right and they will damage your wallet and credit score. Stay away..

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...*** poor Customer service and I would never recommend using quicken or Rocket to anyone. I will be logging a complaint to BBB, WA state AG and Ed Alar Sr Quicken Director..

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Reliability
1.2
(220 reviews)
1.3
(299 reviews)
Reviewer's quote

When trying to make a sale Loan Depot calls your number every five minutes (I timed it) and leave lengthy voice mail messages each time which fill your mailbox and prevent any other messages from being left. They use high pressure sales tactics which is a hallmark practice of scammers.AVOID LOAN...

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...and never fill out another application with them.Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.If you lost less than $1000 fooling with these monsters, consider yourself blessed. Most of us end up losing our entire homes, which is why the Justice Department sued them on Obama's...

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Product or Service Quality
1.4
(218 reviews)
1.4
(337 reviews)
Reviewer's quote

... received a call from Kenda who I tried to explain I had mailed payment, there was some confusion which I can surmise now that I know this is a CA Foreclosure service. I forwarded again and signed the successor paperwork to Kenda which I believe has been sent to you. The tracking for the check is USPS 9505 51** **8...

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I have called and spoke to Customer Service and their Account Resolution team who always tell me, "oh you are ok with everything, just ignore the letter". I explained how many we have received and all I get is a mile long apology! Then I asked for a supervisor last Friday. That was a mistake...

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Interest Rate
2.2
(200 reviews)
1.9
(291 reviews)
Reviewer's quote

After starting mortgage refinance applications with a couple of different lenders, Loan Depot offered to "beat or match" the interest rate the others were offering, and even sent a Closing Document to show how quickly they could get this done so I decided to terminate my other applications. Now, 8...

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Today, on 3/10/21, Quicken's Research Escalation Team member, Tina, told me on a recorded call that my interest rate lock ended in November and THAT is the reason why I was charged points. However, the closing date NEVER changed or delayed. It was on the contract that they reviewed for 55 days AND...

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Loan Depot and Quicken Loans Pros and Cons

Pros
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Were initially responsive
  • Interest rate
  • Website
  • First week of communication
Cons
  • Customer service
  • Dishonest loan practices
  • Broken promises
  • Customer service
  • Totally incompetent
  • Whole process

Loan Depot and Quicken Loans Most Positive Reviews

Top rated reviews
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

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5

Within 7 weeks of our first contact with Quicken Loans, we closed (within our lock-in period) on a refinance with a GREA...

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5

No return calls from my original contact. Have called numerous times and left a message.

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Loan Depot and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

Yes,contact them to help us to defer one month payment because of a medical issue i was dealing with. Basically sucks...

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1

This company will waste your time. This is the worst communication I have ever seen. You wait for a month to close on...

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1

poor communication and appraisal was $110k off I began the process with Loan Depot in June of 2016 when my secondary...

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1

...and never fill out another application with them.
Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.
If you lost...

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Loan Depot and Quicken Loans Latest Reviews

Recent published reviews
No votes

I dearly love loanDepot and would highly recommend them!! They offered a great interest rate and it was done in the...

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No votes

Stop sending me emails everyday damn 2 minutes it's getting annoying and I keep telling you to STOP SO MY NEXT STEP IS...

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1

Yup, that's what they did. I have my checking account to automatically pay them on the same date every month. For the se...

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No votes

Been trying to unsubcribe from your nuisance emails for several weeks now,but for some reason I Still get them.please...

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