PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loan Depot and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loan Depot
Quicken Loans

Loan Depot and Quicken Loans Overview

Total reviews 369 935
Company responses 0 0
Issues resolved 1 4

Loan Depot and Quicken Loans Consumer Ratings

Rank
138 out of 872 in Loans and Mortgages category
152 out of 872 in Loans and Mortgages category
Customer service
123 in category
153 in category
Reliability
133 in category
130 in category
Product or Service Quality
119 in category
130 in category
Interest Rate
70 in category
99 in category

Loan Depot and Quicken Loans Rating Details

Customer service
1.4 (210 reviews)
1.3 (354 reviews)
Reviewer's quote

...i have called several different people several times(including customer service) and really got nowhere. My loan number is 10390**** My phone number is (626)961-**** My e-mail address is natlevert3@***. com..

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...Be aware they offer poor customer service. Very hard for them to take responsibility for why the move so slow through the process. We were moving in to the 4th month..

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Reliability
1.3 (186 reviews)
1.3 (281 reviews)
Reviewer's quote

Charged $200 for a recording fee to leave. The new lender also charged a recording fee as they should. Loan Depot will not talk about it, just transfer through 5 agents with no resolution. Two hours on phone. Recording is to update 1st lien position on deed. This benefits the new lender. Old lender...

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Happy with very recent loan, however, despite numerous calls and promises I cannot get them to stop sending daily advertisements to my mobile number that require numerous keystrokes to delete

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Product or Service Quality
1.4 (184 reviews)
1.4 (320 reviews)
Reviewer's quote

Service you say is # 1 well you folks need to be a customer and call loan depot I CALL LOAN DEPOT SERVICE THE BIG RUN AROUND I spent two hours on the phone listening to *** music and advertisements I finally gave up no one cares at loan depot about any of its customers issue if you are so dam BUSY...

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...From start to no end, their insane roller coaster customer (non)service has not taken. There was excellent communication with title and insurance agent. Quicken couldn't follow simple instructions for clients insurance...

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Interest Rate
2.1 (172 reviews)
2 (276 reviews)
Reviewer's quote

After starting mortgage refinance applications with a couple of different lenders, Loan Depot offered to "beat or match" the interest rate the others were offering, and even sent a Closing Document to show how quickly they could get this done so I decided to terminate my other applications. Now, 8...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Loan Depot and Quicken Loans Pros and Cons

Pros
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Interest rate
  • Interest rate
  • Website
  • First week of communication
Cons
  • Customer service
  • Dishonest loan practices
  • Broken promises
  • Customer service
  • Totally incompetent
  • Whole process

Loan Depot and Quicken Loans Most Positive Reviews

Top rated reviews
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Been dealing with them since april its now august supposed to close in June have been getting Friday evening calls...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Loan Depot and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I first tried SunTrust mortgage and got screwed on the appraisal. Loan depot listened to what happened and said ...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Loan Depot and Quicken Loans Latest Reviews

Recent published reviews
1.9

Charged $200 for a recording fee to leave. The new lender also charged a recording fee as they should. Loan Depot will...

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4.2

Happy with very recent loan, however, despite numerous calls and promises I cannot get them to stop sending daily advert...

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2.4

I started the home loan refinancing process in august, 2020. It is now January, 2021 and I have no idea of the status of...

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No votes

yes Im a impaired from milatary service.
just looking for a home. billion dollar Coronavirus.

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Loan Depot and Quicken Loans Products and Services

Most reviewed product and services
  • Loan Depot Loan Refinance (51 reviews)
  • Loan Depot Loan (45 reviews)
  • Loan Depot Mortgage Refinance (32 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (131 reviews)