PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loan Depot and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loan Depot
Quicken Loans

Loan Depot and Quicken Loans Overview

Total reviews
310
894
Company responses
0
0
Issues resolved
1
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 894 reviews. It is 584 reviews more than Loan Depot received since May 6, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Loan Depot customer support team and Quicken Loans customer service.

Loan Depot and Quicken Loans Consumer Ratings

Rank
125 out of 1293 in Loans and Mortgages category
137 out of 1293 in Loans and Mortgages category
Customer service
117 in category
146 in category
Staff
112 in category
137 in category
Reliability
122 in category
126 in category

According to consumer ratings and reviews, Loan Depot ranks 12 points higher in the Loans and Mortgages category than Quicken Loans. People gave Loan Depot 1.4 stars for Customer service criterion in Loans and Mortgages category and it is 235 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 206 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Loan Depot has a higher rating than Quicken Loans. Regarding Reliability criterion, consumers gave Loan Depot 1.3 stars and it is 65% greater than other in category. Quicken Loans however was rated 1.3 stars and it is 64% greater than other in category.

Loan Depot and Quicken Loans Rating Details

Customer service
1.4 (169 reviews)
1.3 (325 reviews)
Reviewer's quote

I have nothing but great things to say about Loan Depot. I was kept updated throughout the application process. I did not have to submit much at all (a copy of my drivers license and bank statements showing where I transferred large amounts from one account to another). My agent was absolutely...

Dreyden

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Staff
1.5 (156 reviews)
1.4 (256 reviews)
Reviewer's quote

...I've sent them 50times i knew they was giving me the run around so i just signed up with Quicken Loans who got all the BS out the way on the first day the staff at loan Depot don't know their *** from *** in the ground and almost cost me my house because what I was refinancing was a balloon payment apparently their...

Ralph T

...disregard for personal property, by the staff's unprofessionalism bordering on discrimination and the ineptitude and the lack of communication among the staff I worked with. To begin, we began this process back in February when inquiring about a home refinement loan. At first, the staff seemed knowledgeable and willing to help in any way they...

Alisson B
Reliability
1.3 (154 reviews)
1.3 (252 reviews)
Reviewer's quote

They strung me out for three months and told me my loan was approved only to find out after 3 months they couldn't do loan.For one thing I think they didn't want to make good on the low rate they promised me so they kept stringing it out saying they needed additional info...blah blah blah.I was a...

keith p

We asked for a loan jumping thru many people are involved. Never the same person. Lost documents and appraisals that are fixed and they are not equal. They are double talkers promising the world and giving you dirt.

Clint

Loan Depot and Quicken Loans Pros and Cons

Pros
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Interest rate
  • Website
  • Interest rate
  • Customer service
Cons
  • Dishonest loan practices
  • Customer service
  • Broken promises
  • Customer service
  • Totally incompetent
  • Whole process

Loan Depot and Quicken Loans Most Positive Reviews

Top rated reviews
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Loan Depot and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Loan Depot and Quicken Loans Latest Reviews

Recent published reviews
1

They strung me out for three months and told me my loan was approved only to find out after 3 months they couldn't do lo...

Read all 310 reviews

Gave $500 deposit loan not approved and person responsible Justin Gordon does not return my calls.

Read all 894 reviews

Loan Depot and Quicken Loans Products and Services

Most reviewed product and services
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (50 reviews)
  • Loan Depot Loan (42 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)