PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loan Depot and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loan Depot
Quicken Loans

Loan Depot and Quicken Loans Overview

Total reviews
317
898
Company responses
0
0
Issues resolved
1
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 898 reviews. It is 581 reviews more than Loan Depot received since May 6, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Loan Depot customer support team and Quicken Loans customer service.

Loan Depot and Quicken Loans Consumer Ratings

Rank
126 out of 1190 in Loans and Mortgages category
137 out of 1190 in Loans and Mortgages category
Customer service
120 in category
147 in category
Staff
114 in category
138 in category
Reliability
126 in category
127 in category

According to consumer ratings and reviews, Loan Depot ranks 11 points higher in the Loans and Mortgages category than Quicken Loans. People gave Loan Depot 1.4 stars for Customer service criterion in Loans and Mortgages category and it is 237 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 210 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Loan Depot has a higher rating than Quicken Loans. Regarding Reliability criterion, consumers gave Loan Depot 1.3 stars and it is 65% greater than other in category. Quicken Loans however was rated 1.3 stars and it is 64% greater than other in category.

Loan Depot and Quicken Loans Rating Details

Customer service
1.4 (173 reviews)
1.3 (328 reviews)
Reviewer's quote

The best thing is that I quickly found that at Loandepot are a whole bunch of lairs with no respect for customers and no real answer. You will be asking your self by now whats my problem. My problem it is very simple I was lied at the beginning and attracted to Loandepot with the "No out of pocket...

Angel R

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Staff
1.5 (160 reviews)
1.4 (259 reviews)
Reviewer's quote

...I've sent them 50times i knew they was giving me the run around so i just signed up with Quicken Loans who got all the BS out the way on the first day the staff at loan Depot don't know their *** from *** in the ground and almost cost me my house because what I was refinancing was a balloon payment apparently their...

Ralph T

...disregard for personal property, by the staff's unprofessionalism bordering on discrimination and the ineptitude and the lack of communication among the staff I worked with. To begin, we began this process back in February when inquiring about a home refinement loan. At first, the staff seemed knowledgeable and willing to help in any way they...

Alisson B
Reliability
1.3 (156 reviews)
1.3 (255 reviews)
Reviewer's quote

We began the refi process through loan depot. we paid $495 dollars for an appraisal. the appraisal came back even lower than the county tax assessor's estimate. this is our third year in the home. when we bought the home, it was appraised at 304k. we made improvements. we refinanced. the appraisal...

Cerina

The took $500 from me twice and now they are telling me I need $125,000 in assets to qualify for a FHA loan. They make their money by scamming people out of $500 and then changing the terms of the loan to ensure you don’t qualify. I am heartbroken and disappointed. A complete waste of time....I...

TracyS

Loan Depot and Quicken Loans Pros and Cons

Pros
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Interest rate
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Dishonest loan practices
  • Customer service
  • Broken promises
  • Customer service
  • Totally incompetent
  • Whole process

Loan Depot and Quicken Loans Most Positive Reviews

Top rated reviews
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Loan Depot and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Loan Depot and Quicken Loans Latest Reviews

Recent published reviews
1

Promised low rates but later added very fees which were not disclosed up front.

Read all 317 reviews
5

The took $500 from me twice and now they are telling me I need $125,000 in assets to qualify for a FHA loan. They make...

Read all 898 reviews

Loan Depot and Quicken Loans Products and Services

Most reviewed product and services
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (50 reviews)
  • Loan Depot Loan (42 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (152 reviews)
  • Quicken Loans Mortgage (129 reviews)