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Loan Depot

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 63 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $7.7K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Diversity of Products or Services
Website
  • Refinancing at a lower rate 2
  • Al and scott made it happen for me 1
  • Handjobs 1
  • Having my balls stroked 1
  • Online application 1

Customers don't like

  • That the rate and terms kept changing2
  • Follow through2
  • Service1
  • Would not request hard inquiry removed from my credit report1
  • Wont refund closing costs to help recoup 50000 liens1
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Pennymac

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 343 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $31.9K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Diversity of Products or Services
Website
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Old mortgage company 1

Customers don't like

  • Unwilling to own their mistakes8
  • Worst customer service ever7
  • Mismanagement of payments5
  • This lender5
  • Their service and procedures4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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