Start a new comparison
Delete

Loan Depot

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 136 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $40.7K AVERAGE LOSS
1.5
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • Refinancing at a lower rate 2
  • Online application 1
  • Interest rate 1
  • Having my balls stroked 1
  • Hanging up the phone 1

Customers don't like

  • That the rate and terms kept changing3
  • Follow through3
  • Dishonest sales tactics3
  • Process and communication were pathetic2
  • Multiple delays2
Delete

Pennymac

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 384 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $34K AVERAGE LOSS
1.3
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • Old mortgage company 2
  • Friendly staff 2
  • 1 knowledgable individual 2

Customers don't like

  • Customer service11
  • Unwilling to own their mistakes9
  • Worst customer service ever8
  • Mismanagement of payments6
  • This lender5
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel