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Loan Depot

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 182 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $37.4K AVERAGE LOSS
1.5
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • Refinancing at a lower rate 2
  • Online application 1
  • Interest rate 1
  • Impressed with the ability to lie 1
  • Having my balls stroked 1

Customers don't like

  • Customer service4
  • That the rate and terms kept changing3
  • Process and communication were pathetic3
  • Follow through3
  • Dishonest sales tactics3
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Pennymac

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 408 TOTAL REVIEWS
  • $3.2M CLAIMED LOSSES
  • $45.7K AVERAGE LOSS
1.3
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • Old mortgage company 2
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Some of the people are nice and have to lie 1
  • Good interest rate 1

Customers don't like

  • Customer service11
  • Worst customer service ever9
  • Unwilling to own their mistakes9
  • Questionable ethics7
  • Mismanagement of payments6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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