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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 56 TOTAL REVIEWS
  • $2.6K CLAIMED LOSSES
  • $137 AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Product selection online 2
  • Prodcut selection 2
  • Product 2
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Quality of products in decline7
  • Way it currently operates7
  • Poor customer service4
  • No clerk personality2
  • Too many popular products in continuous back order status2
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 681 TOTAL REVIEWS
  • $25.7K CLAIMED LOSSES
  • $160 AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Variety of products 12
  • How their website looked 6
  • Website 6
  • Prices 5
  • That they have new items daily 5

Customers don't like

  • Misinformation22
  • Long shipping time20
  • Exchange policy15
  • Shipping time frame11
  • Poor quality of items7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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