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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $2.6K CLAIMED LOSSES
  • $137 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Product selection online 2
  • Prodcut selection 2
  • Product 2
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Way it currently operates4
  • Quality of products in decline2
  • Too many popular products in continuous back order status2
  • Return process from canada1
  • Takes forever to get boots1
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Shoebuy

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 77 TOTAL REVIEWS
  • $2K CLAIMED LOSSES
  • $62 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Agent on the phone was nice 1
  • Great selection 1

Customers don't like

  • Return policy4
  • Failure to notify customers of the new restocking fee4
  • Hidden cost restock fee that no one mentioned3
  • Lousy customer service3
  • Refund policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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