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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 56 TOTAL REVIEWS
  • $2.6K CLAIMED LOSSES
  • $137 AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Product selection online 2
  • Prodcut selection 2
  • Product 2
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Quality of products in decline7
  • Way it currently operates7
  • Poor customer service4
  • No clerk personality2
  • Too many popular products in continuous back order status2
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Shoebuy

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 74 TOTAL REVIEWS
  • $1.9K CLAIMED LOSSES
  • $63 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Agent on the phone was nice 1

Customers don't like

  • Return policy8
  • Lousy customer service8
  • Hidden cost restock fee that no one mentioned5
  • Refund policy5
  • New return policy4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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