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Ll Bean

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 110 TOTAL REVIEWS
  • $5.8K CLAIMED LOSSES
  • $161 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Product selection online 4
  • Prodcut selection 3
  • Product 2
  • Theoretical size range offered 1
  • Tall sizes 1

Customers don't like

  • Poor customer service12
  • Way it currently operates4
  • New way they do business3
  • Too many popular products in continuous back order status2
  • Quality of products in decline2
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Shoebuy

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $61 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Great selection 1
  • Agent on the phone was nice 1

Customers don't like

  • Return policy4
  • Horrible customer service4
  • Failure to notify customers of the new restocking fee4
  • Lousy customer service3
  • Hidden cost restock fee that no one mentioned3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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