Ll Bean vs Pottery Barn

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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 44 TOTAL REVIEWS
  • $2.3K CLAIMED LOSSES
  • $154 AVERAGE LOSS
2.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Prodcut selection 2
  • Products 1
  • Some colors 1
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Way it currently operates6
  • Quality of products in decline5
  • Poor customer service4
  • Does not stand behind product2
  • Too many popular products in continuous back order status2

Products by Ll Bean

No items

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Pottery Barn

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 437 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 3
  • Our sales person 3

Customers don't like

  • Poor customer service27
  • Customer service12
  • Bad quality11
  • Delivery7
  • Incompetent people7

Products by Pottery Barn

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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