PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northstyle and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northstyle
LL Bean

Northstyle and LL Bean Overview

Total reviews
513
172
Company responses
0
0
Issues resolved
0
3

Northstyle and LL Bean Consumer Ratings

Rank
441 out of 1976 in Footwear and Clothing category
338 out of 1976 in Footwear and Clothing category
Customer service
376 in category
263 in category
Product or Service Quality
206 in category
309 in category
Delivery Service
350 in category
208 in category
Website
275 in category
274 in category

Northstyle and LL Bean Rating Details

Customer service
1.3 (140 reviews)
1.6 (87 reviews)
Reviewer's quote

...I told him I did not sign up for the program, he said please hold for customer service. I swear I sounded as if he just held the phone for a few seconds and the same person answered as "customer service". He immediately said I signed up for the service...

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Ordered online needed to return something Google's found the store in North Hampton New Hampshire customer service are very rude not friendly at all I would never go back to the store again had never been theironline shopping much friendlie store number 1020..

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Product or Service Quality
2.2 (120 reviews)
1.9 (78 reviews)
Reviewer's quote

...I had an extremely hard time understanding the customer service lady. She assured me that my package would arrive in 7-10 business days. I called two more times after not receiving the order and each time I got the same lady...

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...When I asked why, they said that the customer service rep was new and told me incorrect info. I would not be receiving a replacement jacket. I referred them to their return policy that states 100% returns accepted if returned within a year with proof of payment...

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Delivery Service
1.7 (114 reviews)
2.2 (69 reviews)
Reviewer's quote

After several emails to customer service they said it was just back in stock (a lie according to their website). I requested they upgrade the shipping to get it here for Christmas since it is a present, they did nothing shipped it on the 22nd and it won't be here in time for Christmas. Shipping was...

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I called customer service and asked what was going on. I told her about the conflicting reports that I received and she told me to wait and see what happened. They had no record of receiving the first set of boots back but When I latter checked the tracking number they had received them the day...

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Website
2.6 (112 reviews)
2.6 (75 reviews)
Reviewer's quote

...Yeeeeech! BTW, I only called to order (instead of online) because website is slow and clunky; that may be by design to force you to call so they can give you the VIP pitch..

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...Also, llbean refused to post my review on their website. I will no longer be a customer of llbean. I will recommend Duluth trading post...

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Northstyle and LL Bean Pros and Cons

Pros
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Customer service
  • Quality of item received
  • No refund
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline

Northstyle and LL Bean Most Positive Reviews

Top rated reviews
5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

You receive those catalogs in the mail and see the beautiful women's clothing... DON'T BITE! I had forgotten how long...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Northstyle and LL Bean Most Critical Reviews

Lowest rated reviews
1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Northstyle and LL Bean Latest Reviews

Recent published reviews
No votes

I made the mistake of signing up for the VIP and intended to use it for one "free" shipping and then cancel. When I was...

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4

They reopened the store I my town. I do not like wearing masks. Store policy is to wear them. I like their products so I...

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1.8

Stealing money from unaware. Customers monthy.

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1.5

Order a product. The product is poorly made. Just try to return the product.

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Northstyle and LL Bean Products and Services

Most reviewed product and services
  • Northstyle Shipping Service (116 reviews)
  • Northstyle Vip Membership (46 reviews)
  • Northstyle Customer Care (37 reviews)
  • Ll Bean Customer Care (32 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)