PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northstyle and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northstyle
LL Bean

Northstyle and LL Bean Overview

Total reviews 528 188
Company responses 0 0
Issues resolved 0 3

Northstyle and LL Bean Consumer Ratings

Rank
503 out of 2134 in Footwear and Clothing category
448 out of 2134 in Footwear and Clothing category
Customer service
373 in category
269 in category
Product or Service Quality
220 in category
346 in category
Delivery Service
379 in category
236 in category
Website
295 in category
338 in category

Northstyle and LL Bean Rating Details

Customer service
1.3 (147 reviews)
1.6 (101 reviews)
Reviewer's quote

...Now I need to wait 7-14 days for that to be processed! Why was I never notified of this "hold" and delay???? Poor Customer Service, poor customer service representative!beware..

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...So we are out $300 and tax and had an awful customer service experience to boot. They lied about their returns policy. I will never shop here again - what a bunch of thieves..

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Product or Service Quality
2.2 (125 reviews)
1.8 (90 reviews)
Reviewer's quote

...I emailed customer service and they said there had been a problem with the payment method. There has never been a problem with my Visa card. So then I checked the status again and it said the order was "customer cancelled" on Sept 17th...

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...Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work...

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Delivery Service
1.7 (118 reviews)
2.1 (80 reviews)
Reviewer's quote

...I told him I did not sign up for the program, he said please hold for customer service. I swear I sounded as if he just held the phone for a few seconds and the same person answered as "customer service". He immediately said I signed up for the service...

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...An evil Poltergeist has taken over customer dis-service..

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Website
2.5 (116 reviews)
2.4 (88 reviews)
Reviewer's quote

I ordered a Christmas present on December 7th, wasn't told it wasn't in stock. When I checked on my order it showed in stock on the 12th. After several emails to customer service they said it was just back in stock (a lie according to their website). I requested they upgrade the shipping to get it...

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...So, I bought one off their website thinking I could always return it if it didnt work out. They say they have a one year returns policy for items. The coat was pricey and not very attractive but it seemed alright...

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Northstyle and LL Bean Pros and Cons

Pros
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Customer service
  • Quality of item received
  • No refund
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience

Northstyle and LL Bean Most Positive Reviews

Top rated reviews
5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

You receive those catalogs in the mail and see the beautiful women's clothing... DON'T BITE! I had forgotten how long...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Northstyle and LL Bean Most Critical Reviews

Lowest rated reviews
1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Northstyle and LL Bean Latest Reviews

Recent published reviews
1

I placed an order on Sept 9 for four items totaling $270. After 5 weeks and not receiving the order or any info about...

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1.4

Defective stitching thread is more than prevalent in Bean Boots. Bean refuses to repair its own defective wares. Fair...

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No votes

this company needs to be shut down

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1

I bought a down coat for my wife in spring, 2020. It wasn't the prettiest thing, but she gets very cold and the coat...

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Northstyle and LL Bean Products and Services

Most reviewed product and services
  • Northstyle Shipping Service (117 reviews)
  • Northstyle Vip Membership (47 reviews)
  • Northstyle Membership (23 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Ll Bean Coat (8 reviews)