PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Northstyle

LL Bean and Northstyle Overview

Total reviews 185 523
Company responses 0 0
Issues resolved 3 0

LL Bean and Northstyle Consumer Ratings

Rank
431 out of 2095 in Footwear and Clothing category
480 out of 2095 in Footwear and Clothing category
Customer service
280 in category
397 in category
Exchange, Refund and Cancellation Policy
337 in category
381 in category
Product or Service Quality
349 in category
224 in category
Value for money
352 in category
415 in category

LL Bean and Northstyle Rating Details

Customer service
1.6 (99 reviews)
1.3 (146 reviews)
Reviewer's quote

...And yes my wife was right - the jacket was ugly, just like the customer service..

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...Now I need to wait 7-14 days for that to be processed! Why was I never notified of this "hold" and delay???? Poor Customer Service, poor customer service representative!beware..

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Exchange, Refund and Cancellation Policy
1.5 (90 reviews)
1.3 (110 reviews)
Reviewer's quote

...They say they have a one year returns policy for items. The coat was pricey and not very attractive but it seemed alright. The second time I wore it the zipper stuck and would not come unstuck and I had to pull the damn thing off over my head...

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...There are no details listed on the Return Policy on their website but they offered two mailing labels, one for the first order I received and one for the delayed order. I checked the credit for the returns on my credit card and realized that I did not receive $42. 58 back...

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Product or Service Quality
1.8 (89 reviews)
2.2 (122 reviews)
Reviewer's quote

...Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work...

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Your prices are very high for the quality of goods I received, and I had to send some items back. I also resent having to join a club for $15 a month ($180 dollars a year!) for the privilege of shopping with you. And I would not order otherwise, knowing that your prices are jacked up to allow you...

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Value for money
2 (86 reviews)
1.9 (105 reviews)
Reviewer's quote

...They have my money. They don't care if I am happy or not..

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Stealing money from unaware. Customers monthy..

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LL Bean and Northstyle Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
Cons
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience
  • Customer service
  • Quality of item received
  • No refund

LL Bean and Northstyle Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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5

You receive those catalogs in the mail and see the beautiful women's clothing... DON'T BITE! I had forgotten how long...

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LL Bean and Northstyle Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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1

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they...

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LL Bean and Northstyle Latest Reviews

Recent published reviews
1.2

Administrative Switchboard was closed Friday @ 2PM.
Stated hours M to F until 4PM???
Was transferred to Corporate -
NO ANSW...

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No votes

ordered pajamas . Noticed suddenly that they were back ordered. Called the next morning to see why I was not informed ....

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1.8

You will go the way of Sears and others who forgot about the customer in the search for profits. I started to going to...

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1.2

Here is the letter I am sending them:id this company unless you have lots of time to wastevoiAvo
Dear Sir/Madam:
Please re...

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LL Bean and Northstyle Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (34 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Northstyle Shipping Service (117 reviews)
  • Northstyle Vip Membership (47 reviews)
  • Northstyle Customer Care (38 reviews)