PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Northstyle

LL Bean and Northstyle Overview

Total reviews
161
498
Company responses
0
0
Issues resolved
3
0

Northstyle was first mentioned on PissedConsumer on Aug 28, 2009 and since then this brand received 498 reviews. It is 337 reviews more than LL Bean received since Sep 2, 2008.

LL Bean and Northstyle Consumer Ratings

Rank
282 out of 2463 in Footwear and Clothing category
380 out of 2463 in Footwear and Clothing category
Customer service
227 in category
340 in category
Exchange, Refund and Cancellation Policy
265 in category
296 in category
Product or Service Quality
269 in category
170 in category

According to consumer ratings and reviews, LL Bean ranks 98 points higher in the Footwear and Clothing category than Northstyle. People gave LL Bean 1.6 stars for Customer service criterion in Footwear and Clothing category and it is 683 points higher than the worst rated brand in this category. At the same time, Northstyle was rated 1.3 stars for Customer service criterion in this category and it is 570 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that LL Bean has a higher rating than Northstyle. Regarding Product or Service Quality criterion, consumers gave LL Bean 1.9 stars and it is 70% greater than other in category. Northstyle however was rated 2.3 stars and it is 81% greater than other in category.

LL Bean and Northstyle Rating Details

Customer service
1.6 (85 reviews)
1.3 (134 reviews)
Reviewer's quote

I am a customer and a former worker too. The quality of their stuff has really gone downhill it's *** Blankets and sheet fall apart. Coat is piece of *** with feathers come out...

JD S

...Their stupid asian customer service team was horrible on the phone and my order (even though I paid for extra for express shipping) didn't come in time for my trip. This was my first time ordering from this company and they were horrible, won't be ordering in the future!!!!..

Michelle
Exchange, Refund and Cancellation Policy
1.5 (77 reviews)
1.4 (100 reviews)
Reviewer's quote

...Also I had a brand new light weight jacket a little over year old wrong color they won't exchange I am out $220 and $150 tried for days they won't help. ME..

Stevrn K

Only AFTER she completed that transaction did she advise me of the monthly charge and that I had to apply for refunds of the discount and shipping. My “say what!?!?” was blithely responded to by an oops-too-late type comment and the “cancel at any time” line. But I could cancel only after they sent...

PissedConsumer1693952
Product or Service Quality
1.9 (75 reviews)
2.3 (114 reviews)
Reviewer's quote

A couple months ago I bought 2 shirts from LL Bean online. They arrived in a reasonable amount of time. They were too big but I washed them so I will donate them to someone. I ordered again in a size smaller. Suddenly the shipping time went from 5 days to more than 2 weeks. I asked why and sort of...

PissedConsumer1725775

Ordered several items from their catalog to wear on vacation.I wished I would have returned them. Way too much money for inferior clothing. Looks good in the catalog, but buyer beware!! Junk!!

Winona M

LL Bean and Northstyle Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
Cons
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline
  • Customer service
  • Quality of item received
  • No refund

LL Bean and Northstyle Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

LL Bean and Northstyle Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

LL Bean and Northstyle Latest Reviews

Recent published reviews
1.4

A couple months ago I bought 2 shirts from LL Bean online. They arrived in a reasonable amount of time. They were too...

Read all 161 reviews

Same as others. Charged for ‘membership’ BUT you don’t receive the benefits without multiple phone calls and snail mail...

Read all 498 reviews

LL Bean and Northstyle Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (8 reviews)
  • Northstyle Shipping Service (106 reviews)
  • Northstyle Customer Care (38 reviews)
  • Northstyle Vip Membership (36 reviews)