PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Northstyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Northstyle

LL Bean and Northstyle Overview

Total reviews
165
504
Company responses
0
0
Issues resolved
3
0

Northstyle was first mentioned on PissedConsumer on Aug 28, 2009 and since then this brand received 504 reviews. It is 339 reviews more than LL Bean received since Sep 2, 2008.

LL Bean and Northstyle Consumer Ratings

Rank
288 out of 2293 in Footwear and Clothing category
389 out of 2293 in Footwear and Clothing category
Customer service
237 in category
358 in category
Exchange, Refund and Cancellation Policy
279 in category
313 in category
Product or Service Quality
284 in category
182 in category

According to consumer ratings and reviews, LL Bean ranks 101 points higher in the Footwear and Clothing category than Northstyle. People gave LL Bean 1.6 stars for Customer service criterion in Footwear and Clothing category and it is 721 points higher than the worst rated brand in this category. At the same time, Northstyle was rated 1.3 stars for Customer service criterion in this category and it is 600 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that LL Bean has a higher rating than Northstyle. Regarding Product or Service Quality criterion, consumers gave LL Bean 1.9 stars and it is 70% greater than other in category. Northstyle however was rated 2.3 stars and it is 81% greater than other in category.

LL Bean and Northstyle Rating Details

Customer service
1.6 (85 reviews)
1.3 (137 reviews)
Reviewer's quote

...Someone needs to teach them some customer service skills..

Windmillchaser

...I told him I did not sign up for the program, he said please hold for customer service. I swear I sounded as if he just held the phone for a few seconds and the same person answered as "customer service". He immediately said I signed up for the service...

PissedConsumer1758480
Exchange, Refund and Cancellation Policy
1.5 (78 reviews)
1.4 (101 reviews)
Reviewer's quote

...Bean flat out refused to honor their return policy..

PissedConsumer1725742

...There are no details listed on the Return Policy on their website but they offered two mailing labels, one for the first order I received and one for the delayed order. I checked the credit for the returns on my credit card and realized that I did not receive $42. 58 back...

PissedConsumer1643428
Product or Service Quality
1.9 (76 reviews)
2.3 (116 reviews)
Reviewer's quote

I called customer service and asked what was going on. I told her about the conflicting reports that I received and she told me to wait and see what happened. They had no record of receiving the first set of boots back but When I latter checked the tracking number they had received them the day...

Roy B

...I had an extremely hard time understanding the customer service lady. She assured me that my package would arrive in 7-10 business days. I called two more times after not receiving the order and each time I got the same lady...

Raenell

LL Bean and Northstyle Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Catalog
  • Clothng i got fairly well
  • Beautiful styles
Cons
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline
  • Customer service
  • Quality of item received
  • No refund

LL Bean and Northstyle Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on...

LL Bean and Northstyle Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

1

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT...

LL Bean and Northstyle Latest Reviews

Recent published reviews
1

I purchased a pair of boots for my wife but the ankle opening was so small she was unable to get it on her foot. Sent...

Read all 165 reviews
1

I placed an order on NorthStyle web-page. I DID NOT SIGN UP FOR THE FREE SHIPPING OR THE VIP program with this order. I...

Read all 504 reviews

LL Bean and Northstyle Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Northstyle Shipping Service (106 reviews)
  • Northstyle Customer Care (39 reviews)
  • Northstyle Vip Membership (36 reviews)