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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 58 TOTAL REVIEWS
  • $2.6K CLAIMED LOSSES
  • $137 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection online 2
  • Prodcut selection 2
  • Product 2
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Quality of products in decline7
  • Way it currently operates7
  • Poor customer service4
  • No clerk personality2
  • Too many popular products in continuous back order status2
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Modlily

Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2481 TOTAL REVIEWS
  • $44.4K CLAIMED LOSSES
  • $86 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • That its cheap 14
  • Look of clothes on ad 7
  • Photographs of the products 7
  • Ease of searching through the site 5
  • Price 5

Customers don't like

  • Customer service34
  • Product quality18
  • Delivery and service16
  • Poor customer service14
  • Sizes are completely off13
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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