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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 63 TOTAL REVIEWS
  • $3.2K CLAIMED LOSSES
  • $150 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection online 3
  • Prodcut selection 2
  • Product 2
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Way it currently operates4
  • Customer service3
  • Quality of products in decline2
  • Too many popular products in continuous back order status2
  • Takes forever to get boots1
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Modlily

Footwear and Clothing
  • 5 ISSUES RESOLVED
  • 2530 TOTAL REVIEWS
  • $46.8K CLAIMED LOSSES
  • $88 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • That its cheap 14
  • Look of clothes on ad 8
  • Photographs of the products 7
  • Ease of searching through the site 5
  • Price 5

Customers don't like

  • Customer service14
  • Product quality10
  • Poor customer service8
  • Customer service unresponsive7
  • Delivery and service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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