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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $4.1K CLAIMED LOSSES
  • $145 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Product selection online 4
  • Prodcut selection 3
  • Product 2
  • Theoretical size range offered 1
  • Tall sizes 1

Customers don't like

  • Poor customer service10
  • Way it currently operates4
  • Too many popular products in continuous back order status2
  • Quality of products in decline2
  • Takes forever to get boots1
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Loft

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 128 TOTAL REVIEWS
  • $4K CLAIMED LOSSES
  • $117 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Clothes 2
  • Quality 1
  • Pricing 1
  • Have great clothes 1
  • Customer relations phone support 1

Customers don't like

  • Customer service6
  • Clothes and poor customer service2
  • Would not cancel order for items undelivered1
  • Vanity sizes1
  • Shipping1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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