PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lkq Corporation and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lkq Corporation
Napa Auto Parts

Lkq Corporation and Napa Auto Parts Overview

Total reviews
296
350
Company responses
0
0
Issues resolved
0
1

Lkq Corporation and Napa Auto Parts Consumer Ratings

Rank
100 out of 382 in Auto Parts and Accessories category
79 out of 382 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
55 in category
39 in category
Product or Service Quality
81 in category
67 in category
Price Affordability
117 in category
89 in category
Turnaround Time
69 in category
58 in category

Lkq Corporation and Napa Auto Parts Rating Details

Exchange, Refund and Cancellation Policy
1.5 (113 reviews)
1.7 (119 reviews)
Reviewer's quote

...Zero policy..

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...Travis seemed very unhappy with having to help me and preceded to tell me that my vehicle was a junk pile and that I should just total it !!!!! After an exchange of words I was called a Junky Redneck and to take my Cracker *** back to the country!!!! Travis was and angry,gay,black man that should be locked up before he...

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Product or Service Quality
1.4 (110 reviews)
1.6 (138 reviews)
Reviewer's quote

Thankfully due to LKQ's terrible customer service (Eve) I came to this site to read the horrible handling from this sham of a company. I needed a transmission for my 2012 VW cc, and their price was not to be beaten. Unfortunately their shipping costs were sky high...

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horrible service dingy store stock full of dust workers coulndt be bothered dont speak clear english..

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Price Affordability
1.8 (105 reviews)
2.1 (120 reviews)
Reviewer's quote

LKQ on two different times have quoted a price only to add charges after the original phone quote. We asked if shipping was included in price at time of ordering, we were told that it was. Told them to order, called two days later for tracking number and found that it was never ordered and then...

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...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

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Turnaround Time
1.5 (97 reviews)
1.7 (100 reviews)
Reviewer's quote

Each time you call they immediately put you on hold. This can be for 15+ minutes. When you do get someone they are rude and short as if asking them questions is not part of their job...

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Even purchased additional parts to hit the $250 threshold though I did not need them at the time but figured some day I would replace the front brakes. Nothing about the offer on the rebate site spoke of the $75 card expiring. When I received I threw it in an envelope along with others I had been...

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Lkq Corporation and Napa Auto Parts Pros and Cons

Pros
  • Initial order started well
  • Water 2 dollar rip off
  • Very shady
  • Location
  • Friendly
  • People
Cons
  • Horrible customer service
  • Customer service is very poor
  • Warranty is bs consumer ultimatly pays for everything
  • Customer service
  • Ignorance
  • Employees

Lkq Corporation and Napa Auto Parts Most Positive Reviews

Top rated reviews
5

My name is Raul G owner of GP auto body parts. There's a girl name Cynthia at your new location pico Rivera were parts...

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5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

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5

Went to l k q in Clearwater Fl their services was great got two doors for my 2005 Chevy equinox same color has my s u v...

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5

compramos este motor en Napa main store en Phoenix Az Phone Number (602) 272-5611 en 05/30/2014 invoice # 404554 vin...

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Lkq Corporation and Napa Auto Parts Most Critical Reviews

Lowest rated reviews
1

every time I order something, it doesn't show up. When I call to follow up, Nobody know anything about the order. They...

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1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

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1

ok, if you like to sue SUE LKQ they will settle out of court for one. Two the employee's are not drug tested after...

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1

Needed a quick repair on a 2002 Villager consisting of a water pump and (while they're in there) a timing belt and idler...

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Lkq Corporation and Napa Auto Parts Latest Reviews

Recent published reviews
No votes

Ok, my car caught fire in short. It steamed from a bad seal from the transmission I was sold by LKQ. I was told by my Sa...

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1

I was stopped at the door and turned away from my local Napa I was told a mask was a requirement and I have to wear it...

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1

LKQ has got to be the worst automotive related company in the USA. They have the worst call center representatives I...

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1

I purchased 5 quarts of Mobile #1 Synthetic motor oil to receive a Free Cooler. They did not even stock the oil said...

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Lkq Corporation and Napa Auto Parts Products and Services

Most reviewed product and services
  • Lkq Corporation Customer Care (46 reviews)
  • Lkq Corporation Auto Part (12 reviews)
  • Lkq Corporation Shipping Service (12 reviews)
  • Napa Auto Parts Customer Care (68 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)
  • Napa Auto Parts Manager (10 reviews)