PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Living Spaces and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Living Spaces
Wayfair

Living Spaces and Wayfair Overview

Total reviews
586
1719
Company responses
0
0
Issues resolved
5
11

Living Spaces and Wayfair Consumer Ratings

Rank
348 out of 1490 in Furniture and Decor category
145 out of 1490 in Furniture and Decor category
Customer service
287 in category
110 in category
Product or Service Quality
287 in category
116 in category
Reliability
255 in category
97 in category
Exchange, Refund and Cancellation Policy
248 in category
91 in category

Living Spaces and Wayfair Rating Details

Customer service
1.2 (302 reviews)
2.1 (677 reviews)
Reviewer's quote

... away! Why it took three days of frustration trying to get in touch with someone to help at the main number is beyond me! This is certainly an example of poor customer service and does not encourage me to go there again and I will certainly voice my opinion to others as well....

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...Is there some secret to get customer service to answer, I don't know about?..

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Product or Service Quality
1.5 (261 reviews)
2.3 (554 reviews)
Reviewer's quote

After paying nearly 2,000 dollars for a new living room set and dining set for our family, I was told by a customer service rep that they would NOT pick up or exchange the products (all of which are under warranty) unless I first disassembled my entire dining room set. I will not spend any more of...

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...I have been on hold for over 3 hours! This is ridiculous! This company could have had customer service reps working from home with work laptops like a lot of other businesses. And what makes matters worse, I cant cancel the order online..

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Reliability
1.3 (258 reviews)
2.1 (550 reviews)
Reviewer's quote

My furniture was being shipped......estimated delivery date came and went with radio silence. Finally I called......was told they would investigate and call me within 24 hours. 26 hours later I called since I heard nothing......this genius told me it was not Living Spaces responsibly and I needed...

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I HAVE PLACED TWO ORDERS, WITH NO CONFIRMATIONALSO, THE APP DOES NOT SHOW ANY ORDERS PLACED, BUT THEY SURE TOOK MY MONEY.

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Exchange, Refund and Cancellation Policy
1.3 (245 reviews)
2.3 (522 reviews)
Reviewer's quote

Living Spaces was supposed to issue me a refund weeks ago. I called to follow up for the second time, and I was on hold forever. I finally got someone on the line, she put me on hold a couple of times and then, "Thank you for your patience, ma'am...

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...To claim a refund I have to pay to return the item I never received! Just unforgivable. Hours on the phone. Hours of aggravation...

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Living Spaces and Wayfair Pros and Cons

Pros
  • Showroom
  • Salesperson
  • Product selection
  • Customer service
  • Dissatisfied
  • Completely careless customer service agent
Cons
  • Customer service
  • Dont take care of their customer
  • Unprofessional customer service
  • Customer service
  • Delivery
  • Delivery service

Living Spaces and Wayfair Most Positive Reviews

Top rated reviews
5

It seems like Living Spaces is sleeping most of the time and is only awake when it's time to deposit the check. Worst e...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

We had a very positive experience with Living Spaces in Vista, CA. We ordered our sofa in our preferred color - teal -...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Living Spaces and Wayfair Most Critical Reviews

Lowest rated reviews
1

Living Spaces has horrible customer service and they put you off by saying someone will call back and they never do. My...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

2014-Sep-29

My husband and I went to the Scottsdale location yesterday to purchase a dining table and coffee table. We...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Living Spaces and Wayfair Latest Reviews

Recent published reviews
1

My furniture was being shipped......estimated delivery date came and went with radio silence. Finally I called......was...

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No votes

just trying to find out if my account paid off

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4.2

Living Spaces was supposed to issue me a refund weeks ago. I called to follow up for the second time, and I was on hold...

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1

I ordered barn doors. When they came the packaging was very damaged. When opened many parts were missing out of both...

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Living Spaces and Wayfair Products and Services

Most reviewed product and services
  • Living Spaces Sofa (96 reviews)
  • Living Spaces Customer Care (51 reviews)
  • Living Spaces Recliner (27 reviews)
  • Wayfair Customer Care (201 reviews)
  • Wayfair Shipping Service (154 reviews)
  • Wayfair Credit Card (48 reviews)