PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zales and Littman Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zales
Littman Jewelers

Zales and Littman Jewelers Overview

Total reviews
386
103
Company responses
0
0
Issues resolved
1
1

Zales was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 386 reviews. It is 283 reviews more than Littman Jewelers received since Jul 13, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Littman Jewelers customer support team than with Zales customer service.

Zales and Littman Jewelers Consumer Ratings

Rank
195 out of 1160 in Jewelry and Accessories category
149 out of 1160 in Jewelry and Accessories category
Customer service
131 in category
90 in category
Exchange, Refund and Cancellation Policy
122 in category
128 in category
Product or Service Quality
145 in category
108 in category

According to consumer ratings and reviews, Littman Jewelers ranks 46 points higher in the Jewelry and Accessories category than Zales. People gave Zales 1.2 stars for Customer service criterion in Jewelry and Accessories category and it is 178 points higher than the worst rated brand in this category. At the same time, Littman Jewelers was rated 1.5 stars for Customer service criterion in this category and it is 219 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Zales has a higher rating than Littman Jewelers. Regarding Product or Service Quality criterion, consumers gave Zales 1.3 stars and it is 53% greater than other in category. Littman Jewelers however was rated 1.7 stars and it is 65% greater than other in category.

Zales and Littman Jewelers Rating Details

Customer service
1.2 (101 reviews)
1.5 (41 reviews)
Reviewer's quote

...Customer service is lousy, corporate office is not available when you need an answer. Twice they had to replace my ring. Total of 2 years I could not wear the ring due to damage or out being fixed or replaced..

PissedConsumer1685823

...I had purchased numerous items and was advised that Littmans service plan is no longer on the items purchased awhile back. I don’t think that is fair to me. I have to pay now for a pair of diamond earrings $65...

PissedConsumer1560707
Exchange, Refund and Cancellation Policy
1.2 (85 reviews)
1.1 (31 reviews)
Reviewer's quote

...) oh and it took her over 20 minutes to find the return policy...

Paul O

...EX GIRLFRIEND WORE IT 1 WEEK,ITS BRAND NEW NO BLEMISHES,WENT INTO HUNTSVILLE,AL STORE AND WAS TOLD THEY COULDNT DO ANY REFUND OR WOULDNT BUY IT BACK. BUT FOR SURE WAS TOLD THE DAY I PURCHASED THE RING THAT AS LONG AS IT WASNT DAMAGED I COULD RETURN OR SALE THE RING BACK..

JARED W
Product or Service Quality
1.3 (77 reviews)
1.7 (39 reviews)
Reviewer's quote

...I don't consider this above and beyond service. We still stuck it out with Zales and purchased a replacement ring paying $500 more. The new ring was great but, we decided we wanted something bigger...

Michael G

...Ive been calling them for a month trying to get them to stand behind their policy of replacing like quality and functionality etc etc for the ring he bought, it mentions nothing about what you pay for the ring. NOPE !!! ALL they want to do is give us our purchase price back...

KIM F

Zales and Littman Jewelers Pros and Cons

Pros
  • Product quality
  • Given the runaround
  • Website
  • Sales person needs training of manners
  • Wide selection
  • Good business
Cons
  • Customer service
  • Quality
  • Bad quality
  • Service
  • Workmanship
  • Warranty or customer service misrepresented

Zales and Littman Jewelers Most Positive Reviews

Top rated reviews
5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

5

I was totally dissapointed from the very first day i got my fiance engagement and wedding ring in 2010 ,Littman...

Zales and Littman Jewelers Most Critical Reviews

Lowest rated reviews
1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

1

My fiance bought my ring here, and he spent three-thousand dollars cash on a .60 carat, H-color, I2 Canadian diamond. Du...

Zales and Littman Jewelers Latest Reviews

Recent published reviews

I ordered the wrong rings I need the money back

Read all 386 reviews
1

Awful Company and even worse jewelry!
Every single piece my fiancé purchased for me last year (2018) has fallen apart. Th...

Read all 103 reviews

Zales and Littman Jewelers Products and Services

Most reviewed product and services
  • Zales Ring (157 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (13 reviews)
  • Littman Jewelers Ring (29 reviews)
  • Littman Jewelers Customer Care (17 reviews)
  • Littman Jewelers Ring Repair (11 reviews)